I visited this airport with my sister for a flight back to London Gatwick on Friday 15th May and the staff in all the shops and bars were absolutely fantastic and had a friendly and welcoming nature but my good feeling was shattered when we went through security. The lady whose queue we were in was barking out orders relating to phones ipads etc at all the customers and throwing around the plastic trays as if she was "throwing her toys out of the pram". We placed our luggage in the trays only to be told/growled at that "You don't need to put your cases in the trays". We said that this was procedure at Gatwick but she just didn't listen. She picked my case up and hurled it face down on the conveyor belt. It was a good job I didn't have an iPad otherwise it would have been smashed. She then barked at me "Is this your bag?" which actually wasn't as the owner had already gone through the screening arch. She then decided to pick on my sister by shouting that the plastic bag with the toiletries in was not acceptable she replied that it was OK at Gatwick so why not here? There was no response to this other than a tiny plastic bag being thrown at her with the result of her having to put some items in my toiletries bag or throw them away. We both went through the screening arch and I got stopped screened and searched but at least the young lady there was sympathetic when I asked her to be careful as I'd had a hip operation and was still in recovery. I think that overall the Security staff have a difficult job to perform which is very important to all our safety and security but when you are met with a surly rude arrogant condescending "Rottweiler" it is not a very good advertisement for the Airport or Northern Ireland in general.