✅ Trip Verified
| I departed through this airport to catch a flight to Krakow on 2nd August 2018. The queues through security were horrendous and clearly they did not have enough staff to cope with the numbers of travelling passengers. I arrived more than 2 hours before my flight and it probably took me just over 1 hour of endless queuing to make it through security. People were panicking because of concerns their flight was going to leave without them. The staff seemed pleasant enough but when someone smiles and is jocular with you after all this hassle, it's really hard to to imagine that they're not taking the mickey! On our return from Krakow on 5th August, at least 2 flights arrived into immigration at the same time, with only 4 Border Control officers on duty, again endless queuing. Eventually making it to the baggage hall, the carousel displayed that it would be handling the Krakow baggage. Baggage started to appear, endlessly going around and around, with no one claiming it. Some cases got jammed in the exit to airside and as the carousel advanced more and more cases jammed up and some fell off into an area out of bounds to the public. Some brave souls clambered over the carousel to try and free up the log jam, at great risk to themselves, as there was no one from the airport staff to be seen! Members of the public shouted through the exit to airside when they perceived movement and eventually 2 bewildered looking men appeared. They didn't sort the log jam in my time there but my fellow traveller located our bags, 1 on the carousel for Palma flights, the other stacked with some others that had been passe through an open door to airside. Bottom line is this airport is a shambles, it's accepting more and more airlines to operate out of it but is incapable of handling the volumes of passengers it produces. They seem to have spent shedloads on shops, bars and restaurants to take your money but very little on getting people in or out of the airport. They also have the cheek to encourage you to pay an additional £4 for priority security to avoid the cattlemarket they are creating. Be sensable in future, use Dublin or Belfast City, a much more enjoyable experience.