Belfast Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 180 reviews
2/10
No Skytrax Rating
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1/10

"standards and service disgraceful"

(United Kingdom)

Not Verified | Must be soul destroying to work at this airport. I have worked in public transport all my life and find the standards and service at this ‘International Airport’ disgraceful. The food areas must be close to qualifying as a health risk and the staff seem totally lacking in morale, there is barely a clean table at any of the food areas, the floors are a mess with food simply swiped from the tables to the floor when being cleared this is extremely off putting to a customer. There are obviously staff shortages in many areas as mentioned in majority of the reviews (baggage etc) but yet currently profits for this airport are in the millions. It is disappointing that Northern Ireland residents and anyone visiting are treated to this and expected to accept it, why? Because we’ve very little choice.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst I have ever encountered"

(United Kingdom)

Not Verified | I am sad to say that this airport is the worst I have ever encountered in all my years travelling! The staff are overly officious, the atmosphere is more reminiscent of a prison that an airport. Security staff were unnecessarily abrupt, imperatives were used with satisfaction, ‘move’ ‘get’ ‘take’ ‘put’. The business lounge was ‘The Worst’ I have ever visited. The carpet was filthy, the toilet unsanitary, the food selection basic. The lady at the reception desk must have been trained in customer care by North Korea. Our flight had a delay which meant that there was no ground staff to meet us. We sat for approximately 30mins waiting for staff to meet the flight. This ‘airport’ is an absolute joke! It is time that they stopped playing airport and got their act together.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"the airport is not as bad as it seems"

(United Kingdom)

Not Verified | I’ve seen a lot of bad reviews of this airport but I wanted to reassure people that the airport is not as bad as it seems. Most of the travel crisis in July 2022 was not the airports fault. Yes it is slightly run down but the service was excellent and it serves as a good base for EasyJet and Jet2. Security was a breeze and Jet2 queues were non existent. I actually found the toilets clean and the airport was clean with clear signs to the gate and there was no delays. I am sorry if you had a bad experience during the travel crisis but with more airlines joining in 2023 I can only assume the airport will improve. Jet2 has 24 locations from Belfast. I found it clean, convenient and will travel again with Jet2 next year. Staff were polite, even when I accidentally left my aftershave in my hand luggage going through security. They gave me a plastic bag to put it in and were friendly with me. I’ve never had any problems with the airport. The other thing is, the Northern Ireland economy isn’t Dubai economy, so it’s not like you are walking into Dubai International with Etihad Airways and expecting everything to be made of glass. Belfast City may be more efficient for short haul flights, but Belfast International has more destinations overseas. I think for an airport in Northern Ireland with the current economy, Belfast International is actually an excellent airport despite the reviews. It’s probably best to bear in mind, Dublin Airport and London Heathrow Airport faced the same kind of issues as Belfast when it came to delays, so Belfast isn’t the odd one out. It probably gets more of a bad reputation just because it’s slightly run down. But I think it’s excellent and is set to improve. I have heard reports of vomit on the floor and rude staff, but perhaps that was sorted by the time I was travelling. Many external factors meant there was delays and issues. It could do with being updated and prices reduced but apart from that it is excellent. I don’t have a photo but the lounge looks first class! I would highly recommend this airport and would give it 5 stars all the way considering the issues it faces were not it’s fault, it’s just got a worse reputation than it actually deserves! Airport Hotel nearby means it’s efficient and there are plenty of car parking spaces too! Brilliant! Would highly recommend this airport!
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Airport is rundown"

(United Kingdom)

Trip Verified | Airport is rundown, no money has been spent at the arrival end in about 20 years, every other country is miles ahead off us! We had to wait one hour on our luggage after the plane landed and we had a taxi waiting on us outside for 40mins which cost us extra! Was talking to a couple at the bag pickup and they said they had to wait an hour and 30 mins last time they came home from Tenerife! I said to a staff member about it and he said we are under staffed here! Airport is a joke!
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Toilets absolutely disgusting"

(United Kingdom)

Trip Verified | Toilets in baggage hall absolutely disgusting. Smell of urine would have knocked you down, no toilet roll or soap in dispensers and not a cleaner in sight. What a welcome for any visitor to northern Ireland.. This problem needs addressed urgently
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"shocked at the poor standard of cleanliness"

(United Kingdom)

Not Verified | In general the airport is tired and shabby and in urgent need of a total upgrade but I was really shocked at the poor standard of cleanliness at this airport. The ladies toilets throughout were awful. Granted we were flying out at a busy time, but arrived back at a quieter time in an evening. Many toilets were blocked, dirty and smelly!! No evidence of cleaning staff around, which is evident at most other airports. What a welcome to visitors from other countries!
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I will avoid flying from here in the future"

(United Kingdom)

Trip Verified | Worst airport I have ever experienced. Dirty run down and the queues for passport control are a joke. I fail to understand why they cannot invest in passport check machines like every other airport I have travelled through. We waited an hour and a half for our baggage which is an absolute disgrace. I will avoid flying from here in the future at any cost.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Despite all the negative reviews there has been no improvement"

(United Kingdom)

Not Verified | Saturday at 5pm. No access to Lounge - second time this year. Unable to get information from anyone re reason. Food outlets appalling, unhealthy, over priced. I was getting late flight to Nice and had hoped for relaxing experience. Despite all the negative reviews there has been no improvement, actually deterioration.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Consistently the worst airport in Europe."

(United Kingdom)

Not Verified | When is this airport going to be sorted out? Consistently the worst airport in Europe. Ridiculous waiting times for both passport checks and baggage reclaim every time I use it (which unfortunately is way too often what with little other choice). During a recent trip we touched down early only for no one to available to taxi us to an arrival gate which took 20mins, then a huge queue from the tarmac to get through passport checks, 30 mins, then a 45 min wait for bags. What an absolute shambles and embarrassment to visitors to our country. Gone somebody sort this dump out.
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"worst airport I have travelled through"

(United Kingdom)

Not Verified | Consistently the worst airport I have travelled through, out of about twenty I’ve experienced. Security times are completely unpredictable and could be over an hour, they make daft decisions about what gates to use (eg squeezing three flights into one small corridor when other gates lie empty) and it’s not the cleanest.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no