✅ Verified Review
| Very poor facility, service, staff at Beijing Capital Airport. We arrived at 630am in morning and realized we had left something on the flight. We told the shuttle bus driver right away in hope of finding it ASAP. But along the way, we asked at least 8-10 people, most of them barked at us to move along to somewhere past customs. We get shuffled along, to the point of obtaining a temporary visa so we can get to the lost and found department at drop off area of the airport. The whole process took 2 hours because of line ups and getting the wrong directions. This is already 'fast' because I speak a little bit of Chinese, but I cannot imagine any foreign guests' frustration from navigating this place. This airport is built within the last decade, but is poorly designed and maintained. Charging stations only have 1-2 outlets each and so far apart, so my friends are sitting 20 feet apart trying to get our phones charged. Free wifi is advertised, but the login is complicated and doesn't work without asking for the access code. And the speed is ultra slow. Washroom stall doors says pulled but there is no handles. The hanging hooks says a max weight of 2kg (which I considered as little for travellers with bags). This airport seems very big, but for both of the transit flights I landed in the middle of nowhere and had to take the shuttle in the cold (this can be inconvenient for travellers going to hot countries and not prepared for this at all). As I waited for my next flights, at least half of the gates are empty so I don't understand why they can't land at these spots connected to the gates. The heating system is really bad inside. I'm sitting here for another 3 hours waiting for my connecting flight in my winter jackets and I can feel the chill down my back. Overall, if Beijing wants to be recognized internationally as a welcoming host and developed city, this has to be changed.