Beijing Capital Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 170 reviews
4/10
4 star Skytrax Rating
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5/10

Beijing Capital Airport customer review

Review by (Thailand)

Beijing Capital is an airport, best avoided for transit. I arrived there at 0545 am, the transit immigration check was closed until 0600 am, and as a lot of people were waiting, it took another 20 minutes until my boarding pass was checked (despite the very long queue, only one desk was open). Another 20 minutes again for security check, as transit passengers have to join the general queue for security checking, so not a good place if you have a short transit time !
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

Beijing Capital Airport customer review

Review by (Netherlands)

Mixed feelings about this airport. Nice architecture and very bright but who's idea was it to put a glass roof above the airport express's station? No aircon so temperature rose to 35 degrees centigrade. Airport express into town is painfully slow by the way - especially when you used the Maglev in Shanghai- and guess what: no space in the train for any luggage bigger than a day backpack. Before departure we wanted to have late night dinner but that was virtually impossible since every decent restaurant - even Pizza Hut and Burger King - closed at 11 pm. With many flights still departing. The Chinese fastfood joint had a menu only in Chinese. No problem in China but not acceptable at the international airport in Beijing. Poor signage in terminal 3 didn't lead to the promised restaurant after security. Long walkways too by the way.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
6/10

Beijing Capital Airport customer review

Review by (Australia)

Arrived at 11.00pm and was at my hotel in Dongsishitao within the hour. Yes the distances are big but there was no queue for immigration, the train was waiting and the baggage was impressively quick. Customs waived me through and there was no taxi queue. For this an impressive 10/10. Then came departures. Check in was easy, signage fine, train quick and deceptively empty but then, it was not even possible to pass the immigration check because the queue for the next security check took up the entire space between immigration and security. There was no organization, queue jumping was rampant and this second passport check only seemed to duplicate the immigration check. Once into the terminal my plane departed from the extreme far gate which offered a quiet oasis from the rest of the terminal. For this 3/10.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
1/10

Beijing Capital Airport customer review

Review by (United States)

Recently arrived and departed through Beijing Capital Airport Terminal 3, and it was not a good experience. To point out the only positive, I am sure everyone agrees the architecture and terminal structure is very modern and nice. Other than that there are no positives. I arrived from Hong Kong and waited over an hour in the immigration line. There were only three passport control agents for hundreds of passengers. While waiting in line there were Chinese Security guards yelling at passengers in Chinese, leaving Non-Chinese speaking passengers very confused. After you clear immigration you take a train to the main terminal. Going through baggage claim was a hassle and customs checks everyone's bags. I waited over 45 minutes in a taxi line. Then the fun started. On departures, do not use a mobile boarding pass. You have to scan your boarding pass in order to go on the the train. Then you arrive at the satellite terminal and wait in a long line to go through passport control. After they check your boarding pass and passport, you have to wait in another long line for another official to check your boarding pass and passport and to go through security. The space is really small and people were pushing. I was flying Business Class and had to beg the Security Official to let me use the fast track lane, while people were cutting it with no explanation. Once they check your boarding pass and passport again, they make you take out iPads. I went to the Air China Business Class Lounge, and needed to use Wifi (which you would expect they would have at the lounge) - they have a machine where you have to scan your passport and it gives you a number. The WiFi didn't even work, so it was a waste of time. IF you are going to the US they search for liquids right by the boarding gate and will take away your water (will make you depend on the rations by the flight attendants), even through they had several checkpoints before hand. All in all, this is a very disorganized and a passenger unfriendly airport. I will not be traveling back to Beijing anytime soon because going throughout this airport was extremely stressful.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
5/10

Beijing Capital Airport customer review

Review by (China)

Security lines are a mess, worst I've experienced of any significant hub worldwide. The security officer interrupts a well formed line to allow people to cut in, without explanations, and without remorse. The entry border controls are just as inefficient, with only 10-12 lines dedicated to foreigners. People can wait for hours getting through.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

Beijing Capital Airport customer review

Review by (Canada)

The worst airport! If you arrive at Terminal 2, it will be extremely hard to transfer to terminal 3. Unnecessary security checks again and again. You are not allowed to get Wifi at once, but you have to find a machine to scan your passport to get the slow Wifi's password.
Experience At AirportArrival and Departure
Date VisitMay 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
4/10

Beijing Capital Airport customer review

Review by (United States)

A handsome airport spoiled by poor immigration and security procedures. We arrived late from Hong Kong en route to San Francisco. Once we found the transfer point for international flights there was quite a line. There were only two officials to process the passports for 30-50 people waiting in line. About 30 minutes. Next came security with another 40-60 minute wait in line and somewhere in the process there was a second line for checking passports. There was no provision for those with short connections. Had we not been in business class (with its own security area) we would not have made a connection with a 1 hour and 40 minute transfer. The airport is handsome and offers good facilities but the understaffed immigration and security procedures make we want to avoid a return trip through Beijing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Beijing Capital Airport customer review

Review by (United States)

International transfer at T3 terminal in 4 April 2015: Positive impression: New spacious (once inside terminal past security check) good shopping and eating choices. Negative impression - mainly about security check: (1) the space reserved for security check queuing is simply too small for handling large amounts of passenger traffic thus creating chaos and confusion and long waiting time (2) do not understand why passengers with rolling carry- on luggage must be sorted and asked to take a separate line seemly adding more chaos (3) security personnel directing traffic only give orders in Chinese leaving non-Chinese passengers confused (4) many security personnel are impolite non-smiling and at times rude. Suggestions for improvement: First and foremost please increase (at least double) the space for security check queuing; Security personnel should be more helpful polite and warm.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Beijing Capital Airport customer review

Review by (Vietnam)

Terminal 3. Transfer at PEK is time-consuming. It took me forever to queue and go through security. However it is not a big point. I purchased bottles of water after all the security checks and then was not allowed to take those bottles on board. Why? Bottles of water sealed or unsealed were asked to left behind. Yet later I saw some people with their "unsealed" (already opened and half full) bottles with them on the plane. Security checks at gate is a joke Beijing International Airport! I departed LAX SFO TPE and bought water bottles airside and were allowed to take them on board.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Beijing Capital Airport customer review

Review by (China)

Do they know in Beijing what Priority luggage means? Obviously not. On the many occasions I arrive in Beijing my bag is always last on the belt. So who is to blame the airline or the airport. Complaining does not help.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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