❎ Not Verified
| Quite simply, this is without doubt the worst airport that I have ever flown into or out of in the world. Firstly, the unhelpful staff: The words 'Customer Service' just simply do not apply to any of the staff who work within this airport. I was flying to and from London/Sydney via Beijing, yet barely any of the staff spoke any English, they were all extremely rude and really very intimidating at times. Just a tip on how to address your customers - Please don't shout at us and point your fingers in our faces, we really don't like it! When they weren't shouting they simply ignored us. None of the staff smiled at all, very uncomfortable. At the food courts, the hugely inflated prices for everything (even for airport standards) were absolutely exorbitant, and the service? Well, at best it was hostile. Honestly, the level of rudeness was simply appalling. Secondly, the queues: Oh please! Where to start? If you intend transiting via Beijing, I would strongly advise you don't. Trying to find the correct gate for International transfers is a joke. Not great information on the signs, and no help whatsoever from the staff makes it a miserably, long-drawn out experience. Queuing for over 90 minutes at the gate signed International Transfers to be then told (shouted at) that we had to go to another gate. After initially been told by airport staff that we didn't need to get another boarding pass as we were transiting and were told to go to this gate. We eventually found the 'correct' gate with no help and then queued for another hour, to be then given a Boarding Passes and told to go back to the original gate. This now involved another queue of over two and a half hours. The airport had two members of staff working at the gate. The place is beyond a joke. Overall experience: The airport itself was freezing, I mean absolutely bitterly cold, there was nowhere at all to get warm. The Business Lounges were simply nothing more than a few tables and chairs on an open mezzanine level, so that would provide no respite. With ten hours layover, a bitterly cold airport is certainly far from ideal. I will never ever use this airport again and I strongly advise you to avoid it!