Barcelona Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 171 reviews
3/10
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1/10

"should have better anticipated this"

(United States)

Unverified | Absolute worst! Still waiting in security line after hour plus. I get the security personnel are having a dispute about fair wages and are supposedly striking, but airport leadership was made aware this was happening before it happened. They should have better anticipated this being a massive issue with the number of travelers coming into Barcelona with its self-imposed title of tourist destination. They need to hire independent contractors or something while this gets sorted! Completely unacceptable considering how much tourist money is hemorrhaging into the Barcelona economy. People in line are getting angry and this is going to escalate into a potentially dangerous situation if they don't start figuring it out. This deserves zero stars.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Barcelona airport is in decline"

(Sweden)

Verified Review | Barcelona airport is in decline. Such a pity. Beautiful building (T1), sharp increase of passengers and revenues, but management of the airport is not working. The worst parts: 1) Security lines are long, poorly organized, with bad or no signs and the staff is ignorant. Early Sunday morning 30 min waiting time. Friends report more than 2 hours lines mid week. 2) Check in lines. Many airlines have huge check-in lines blocking the departure hall. Pre-check in or automated check-in does not work or are not existing. 3) Cleanliness on seating. Many chairs are so dirty that you look for another one. 4) Cleanliness of outdoor area. Trash from cafe and piles of cigarette butts everywhere. 5) Constant change of gates and late notification of gates. 6) Price level and quality of food and beverage. In a city and country with so much good food, you can serve low quality at very steep prices only because of sloppiness and lack of competition.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no lines, just crowded pushing"

(United States)

Unverified | Worst ever. Long lines, no direction and lots of people (employees) standing around doing nothing. Miserable over two hours to check in with fights among passengers because of no lines, just crowded pushing. Then we moved on to the TSA checkpoint which was equally bad, again people just standing around occasionally yelling at travelers.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"lots and lots of people not knowing what to do"

(United Kingdom)

Unverified | Absolutely terrible! Checked-in online, bag drop took 40 mins, then queue to get through security took nearly 2 hrs, there were various separate queues, and you just had to find one and start queuing. No staff available to tell you anything, just lots and lots of people not knowing what to do or what's going on. Ended up missing the flight to Vienna, apparently no more flights to Vienna today or tomorrow, suggested to us to fly to Prague tonight instead. Now waiting for flight to Prague before finding a way to Vienna. Can't believe how bad it is, our flight operator Vueling isn't too much better, made us wait at one place then after nearly an hr, we were told to go elsewhere. End up took over 2.5 hr to talk to someone from Vueling.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"Long, long security lines"

(United States)

Verified Review | Total chaos on August 3, 2017. Long, long security lines. Not organized and staff not helpful. Line curves through airport well before the security entrance. The wait time was just over one hour (arrived at 10am). We heard the airport workers were in a work slow down today and may go on strike tomorrow (Friday). Travelers beware!
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I have never seen such a mess"

(Austria)

Verified Review | Chaos airport waiting hours for security check, unfriendly, impolite airport staff. Dirty toilets and poor air conditioning, passengers looked like they could have been in a wet t-shirt contest. I am flying a few times a month but I have never seen such a mess.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"you will have different feelings"

(Sweden)

Verified Review | Depending on which terminal you fly to/from, you will have different feelings. One (Terminal 2) is more for the low-cost flights and is ok. The other (Terminal 1) is more for the regular airlines and is fresher and nicer. Both have eating options, even if not terrific. Shopping is better in terminal 1. Security step can be a bit messy, especially in terminal 2. Finding the car rental booths in terminal 2 can be a bit of a treasure hunt as you need to go on the parking lot. That was not well advertised when I was there. Be aware that not all staff speaks English.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"be there at least 4 hours before departure"

(United Kingdom)

Verified Review | Arrived at Barcelona Airport more than 3 hours prior to departure, but checking the luggage in took 1.5 hours and then the security check was even longer, so we nearly missed our flight! We had absolutely no time for shopping, eating or even going to the toilet as we had to run to catch the flight. It would have been better if someone would have coordinated the crowd at the security gates to help them not to miss the earlier flights. Also travelling from zones W and Y required passport check with additional queueing for those costumers. Try to be there at least 4 hours before departure.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

"huge queues to get through passport control"

(United Kingdom)

Verified Review | When arriving in Barcelona airport we encountered huge queues to get through passport control. It was extremely warm in this queue and made us feel quite unwell. The queue had no order and at times passengers were getting very agitated and it became quite uncomfortable and intimidating. The staff were doing nothing to help this situation and not even all the gates were open with staff on. When returning to board our plane on the way home the shopping and seating areas were very good. It was a pleasant area to relax and there was plenty of nice shops to browse. However when we boarded the plane we then encountered a 40 minute wait before take off. The plane was getting extremely warm and this delay was due to purely to traffic on the runway. At one point we were in a queue behind 6 other planes. They need some more organisation for such a large airport.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a big disappointment"

(United Kingdom)

Unverified | Barcelona Airport security check had a huge queue, big chaos, taking more than 1 hour to pass. A big disappointment. The staff were talking to us only in Spanish and I had that feeling that they enjoyed the situation. For more than 500 people or maybe more, they operated 4 or 5 security gates!
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no