✅ Verified Review
| Coming home from a hen weekend in Barcelona, we arrived at the airport 3 hours early due to an email that had been sent out from Ryanair telling us that due to extended Travel Document Checks by Border Control Authorities, there could be delays at immigration control points. So we arrived in good time, got through security quite quickly and then seated ourselves near one of the travel boards that showed the various different flights and gate numbers. As soon as the gate was shown for our flight, we proceeded to area Y in Terminal 2B. We were greeted by what can only be described as a 'cattle market' of people, but as we arrived as soon as the gate was shown, we thought we would be ok. The mass of people hardly moved within an hour and by this stage it said our flight was boarding. We asked one of the 'delightful' security staff if we could go to the top, he said no. We then asked would the plane wait, he said yes. Another 30mins passed and now it was final call for our flight, they still wouldn't let us through. Nearing the actual passport control booth, it now said the gate was closed. A member of our party ran on ahead and saw that the gate was closed and weren't letting anyone on (even though the plane was still sitting there and presumably, half empty). We went back to the security man who said it would wait, and all of a sudden he couldn't understand English. An absolute shambles! Missed our flight because of it and had to fork out more money for various other things (hotel, other flights). Needs a complete overhaul, including their staff being trained in customer service! They are extremely lucky that a riot didn't break out!