Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 464 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
na

Bangkok Suvarnabhumi Airport customer review

I have travelled to BB at least 30 times over the last 3 years. The airport itself is nice but Immigration lines are a nightmare. In best case assume 1 hours in worst case 3-4 hours especially at arrival. December 2012 they now have an automatic passport for Thai nationals. So Thai nationals can get through in 1 minute. But tourists may have to wait 2-3 hours. Latest was yesterday at 3 o clock in the morning. I waited more than 2 hours. Automatic passport control for Thai nationals. And they assigned the same amount of passport gates for Tourists. Not even considering that the percentage of Tourists is probably 90% whereas the number of Thai's travelling was around 10%. So the airport invested a lot of money for bringing down the time for Thai's from 4 minutes to 1 minute instead of focusing on the real problem which is just getting worse and worse!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Beautiful but terribly designed airport. Departures is a mess. Arrival by taxi is confusing and have to cross a road to the gates where no cars give way. Check in isn't clear and is often a mess of queues with no staff control. Once you check in there is no clear direction to go. You end up going right up a little "side way". Arrivals is even worse. First you get confused where you've got to go. I saw many people coming back on themselves. Immigration is confusing with the signage. Immigration is quite fast (one positive). Getting your bags is badly organised and not clear where to go. Coming out of the gate which way do you go? If you go left the people waiting for you won't see you going right is the correct way to go and then you just hit a wall of people waiting. Food upstairs - not great over priced and I imagine in the position it is that the profits are not maximized by the number of people in the airport. Taxis - official taxi rank isn't clear or easy to find when first arriving. Unofficial taxi rank outside at arrivals is full of taxi drivers trying to scam you. Why is this not controlled? Terrible airport. Really badly designed. Nothing makes sense.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(United States)

Arrival - Fine experience even after 30+ hours en route from the US. It only took five minutes to clear immigration. The bags took awhile to arrive but this just meant that I had time to exchange money at one of the many (competitive) vendors in the arrivals area. Departure - Horrible airport. It hard to believe that it is only six years old. The design seems like something from another era. Up through security I have no major complaints but then the entire experience really goes downhill. The first priority does not seem to be getting you to your gate but rather making sure you are exposed to every single one of the very high end shops. I did not see one newsstand or bookstore anywhere although I did finally see a great drugstore. There are some normal food options toward the end. The gate situation could not have been designed by anyone who travels much. You sit outside the gate area in a place with few seats until shortly before boarding. It is a crowded miserable experience. Your boarding cards are submitted as you enter the (secure) gate area where more seating is available. It is odd to have precious little seating where most people wait. I read that they are trying to make this airport one of the top ten in the world but there is just no way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Bangkok Suvarnabhumi Airport customer review

(Belize)

Fabulous airport. Soaring high roofs check in was a breeze. We flew EVA Air. I had the best meal I'd eaten at an airport and the prices were low for a major international airport. Great shopping too with reasonable prices. If I have one minor complaint it's that the actual departure gate area is bland and boring compared to the rest of the airport you should only go to the departure gate when it's close to boarding time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Bangkok Suvarnabhumi Airport customer review

(India)

The airport is huge sometimes that is nice and sometimes a nightmare if you are short on time. We has a nice experience when changing flights from HYD-BKK to BKK-HKG but the return was not so comfortable. Had 85 minutes between flights but the HKG-BKK was 25 minutes late and the long walk ways we literally had to run with half-asleep kids. But the airport is clean signage is clear and did not have a very crowded feel. Plenty of seating and decent amenities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Large airport - there are some gates to this airport that mean you have a long walk to get to them. This means going past lots of shops - like being in a mall. Not fair on the passengers. If you like shopping - a big choice also nice places to eat. There are places to sit and rest. Allow enough time to get to gates. Toilets are plentiful. Has a tall high roof and feels huge and airy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

I've been fairly critical of BKK in recent years but there is a marked improvement in the Immigration and Security arrangements over the past few months and queuing times are better since the Budget Carriers have moved to Don Muang. The new Security Area upstairs is quick and efficient (5 mins). There are now better arrangements in both Arrivals and Departures Immigration (10 mins and 5 mins) in early evening which a few months was anywhere up to an hour or more. There also seem to be more Immigration Officers on duty now. The Check-in areas and Baggage Halls have never been a problem. The Airport is desperately short of seating areas away from the Gates. Overall BKK is better than a year ago.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Bangkok Suvarnabhumi Airport customer review

(Hong Kong)

This must be the worst designed most poorly organised 'modern' airport in the world. Only 6 years old but apparently from a design 40 years old and it shows. 40 years ago air travel was different fewer people fewer flights more time to shop if you wanted to. That is not the case today. It is designed as a shopping mall with plane parking on the end it does not have enough space for immigration or security checks. Huge distances to walk to and from the planes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Arrived late at night mentally preparing for the customary long lines at immigration. At that time it was usually very busy with flights coming in from the USA and Korea. When I got to the immigration hall I joined a line with just one person in front if me. Has the message finally got through? I will know in December!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(United States)

BKK airport is a work in progress. It has improved over the years but it is still essentially an overpriced shopping mall. What annoys me the most are not lines for immigration and security - waiting times have improved and the times where one had to wait in line for over an hour for immigration seem to be over. However it's the small things that annoy me such as uneven air conditioning throughout the airport help staff that does not properly speak English long walks to and between gates and unannounced changes such as the closure of parts of the arrival floor to non-passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no