Bangkok Suvarnabhumi Airport

Very nice design but that's it very long walk to immigration long queue and only a few immigration counters open for a few hundred passengers spent over 1 hour in the queue. Immigration staff very unfriendly you don't feel welcome in Thailand. Airport staff don't speak English illegal taxi drivers always harass you to offer a ride. Duty free is fine but belong to the same company so prices are higher for many things than in town. think twice before purchasing. Smoking rooms are tiny.

I can't understand the number of rather negative reviews of Suvarnabhumi. Remembering the purpose of airports for my money I think the airport functions well as a means to transport masses of people. I travel through the airport on a regular basis and for the most part - find it clean efficient and comfortable. Signage is clear and informative. Security and Immigration is efficient and staff friendly enough - some even taking the time to smile and have a little joke with you. There are a lot worse airports out there - in supposedly "developed" countries.

Took the "airlink" downtown to Makesan terminal: a waste of time as I then switched to a taxi which just got stuck in traffic. If you use this service make sure you have minimal luggage and transfer at Phyathai station to the over ground Shytrain as long as your final destination is near a station! Otherwise just take a taxi all the way from the airport this airlink makes very little sense.

Horrible staff at the airport. Almost all of them very unhelpful and rude to passengers. Never again with Thai Airways or via Bangkok.

Very unfriendly and unhelpful staff. Boring airport. We waited standing for almost an hour for the transfer desk for an officer who arrived very late and was quite slow with processing.

Flew into Bangkok from Tokyo and was very impressed by the airport. Very modern and very nice inside. It's enormous. Nicely decorated. Had no troubles getting through customs getting bags was easy. No problems at all.

Unfriendly custom stuff very difficult to follow signs very old lounges with unsmiling girls inside smoking rooms are small and dirty we felt like prisoners or criminals.

Good points: Quite new and big good design with good choice of food. Not so good points: Long walking distance (800 m between centre points plus additional up to 500 m to the gate). No sign board for departure time at arrival gates so you do not know in which direction to go if you go to the right direction it will be approx. 600 m if wrong direction then you might go up to 1300 m). Not enough air bridges for all big aircraft's (A330) like the one from and to Hanoi hence you have to take shuttle bus.

Returned from a family vacation to Thailand 10 days ago and must say passport control was hassle free on arrival en-route to Phuket but can't say same for departure after spending a 3 day stop over in Bangkok. My son was pulled away from counter by a supervisor without explanation or even an attempt to say why while my husband was just as delayed by the same officer at the counter before being let through. All this even though travelling as a family of 4. Kept fiddling with his passport and ticket then their computers and eventually stamping son's passport still not responding to our request for an explanation. Duty free very expensive. Will most likely go back if only I could understand what happened.

Good aspects: told where to collect your luggage without needing to ask. Bad aspects: immigration clearance slow food quite expensive.