Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 464 reviews
4/10
3 star Skytrax Rating
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3/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

Very large airport lots of walking thought staff were quite unfriendly we had to get a connecting flight to Phuket transfer lounge was horrible uncomfortable seating and nowhere to grab a coffee. Very cold and unfriendly airport - couldn't wait to leave.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Flew from Bangkok to Prague to Paris and back with AF. Being in Thailand for 10 years I have to say that the Airport seems to be finally listening and certain changes are visible to make life easier in this large airport. The excruciatingly long walks from gates to passport control still remains and something no one can do anything about. Certain airlines simply park way too far at the end of the concourse. Passport control officers are much faster even if they still lack common courtesy. They are more "efficient" nonetheless. The security (X-ray) staff are the ones needing an extensive training in politeness and customer care as they do treat passengers as cattle. I 100% ignore duty free in Bangkok airport since it cannot be called such when prices are higher than in the city.. food too overpriced as well with internet offered but not functional. If having the option to transit then I would strongly suggest KUL HKG and SIN if you have the choice. For the rest of us who simply have to fly from and to Bangkok it is not as bad as it used to be granted that I "ignore" most of this port's services simply check in and rush to gate and fly. Land go through passport control and catch a cab rarely anything in between.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Too big too hot - have to walk for such a long distance of course crossing the 1km duty free area which is a bit too much. Not the best airport I have been if you compare with Singapore or Seoul.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

So much walking needed (at least for transit passengers). Toilets all behind shops - pretty unclean compared to other airports. The seemingly modern facilities - lacking quality. Lots of places have only dark lighting. Lots of signs have incomplete information. Map slightly confusing. Not a lot of restaurants and interesting shops. Stingy food servings. At least service personnel were nice enough spoke good English. Waiting gates and the check-in procedures tedious uncomfortable. Free WiFi available required tedious registration. Only available showers are in Lounges - my one (CIP) provided only basic one for 350 Baht. The 2nd time I went to the better one next door which cost 1200 Baht complete with WiFi computers food drinks couches. Hope this place will be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Bangkok Suvarnabhumi Airport customer review

(Hong Kong)

It's embarrassing to see just how bad BKK has become. I use BKK at least 2-4 times a month and aim to spend as little time and money in the place as possible. Check-in for TG business class is the only good thing about the place (however the TG lounge is worn out and offers snacks I wouldn't feed the dog) Duty Free is not only more expensive than other major duty free shops in Asia it's more expensive than downtown Bangkok. The toilets are disgusting even the new ones. The F&B outlets are all very low quality yet charge high prices. The car park doesn't accept credit cards - it's cash only and you don't even get a receipt. And if you're unfortunate enough to use the public taxi's beware the same old scams are still in force (in August 2014).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Bangkok Suvarnabhumi Airport customer review

(United States)

Arrived and departed BKK in July and had an overall good experience at the airport. Have been here several times over the past 5 years and have noted significant improvement. The grey "industrial" appearance is not attractive and is a poor welcome to Thailand. However murals are nice more and better toilets and the shopping area is much better although with outrageous prices. Long long walks from gates to terminal with the "people movers" having an annoying voice at the end of each segment. Baggage and check-in/check-out were good and efficient. Passport control is still the worst - surly unfriendly robotic staff with no sense of humanity - welcome to the "Land of Smiles"! Security was a minor frustration they confiscated a small bottle of Johnson's Baby lotion. All in all a reasonably good airport but not on par with other airports in Asia certainly not "world class" standard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Arrived in Bangkok on 25th May and passed through as a transit passenger on 8th June. Very large airport - lots of long walks even with the people movers. Arrival experience very good with luggage arriving almost as soon as we were at the baggage belts. Transit on 8th June was more problematic. We were given a sticker to wear when checking in at Koh Smui and at Bangkok were to follow signs showing the same symbol as our sticker. Only problem was that some of the signage is far from clear several staff who we asked were unsure one even directing us to the right gate but to where arrivals were processed when we eventually found the right route 300 people were kept locked out of the gate and had to stand or sit on the floor in a corridor. When the gate opened there were only two staff (with 4 watching) checking boarding passes (which were checked again prior to boarding).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Bangkok Suvarnabhumi Airport customer review

(Singapore)

Can skip the free airport wifi which is unstable and most of the time poor wifi signals. Recommend to go to any of the restaurants or cafe in the airport if you need to access to Internet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

I've been travelling through Bangkok maybe a dozen times a year since the airport opened and there's definitely improvements. There's not much seating in Departures so it's best to arrive around the time your check-in opens (typically 3 hours with International Flights). I always check-in online for shorter queuing times. The upstairs security screening is reasonably efficient as is Immigration with somebody usually managing the queue system. Check-in early and kill time airside rather than checking in late and having to rush. I don't bother with Duty Free in BKK - it's expensive as are all the airside restaurants. There's not much seating in the main concourse but there are quiet areas 1 level down and obviously out towards the gates. Arrivals usually commences with a log walk from a remote gate but plenty travellators to help you on your way and highly variable queuing times for Immigration 20 minutes would be typical most times of they day but an hour not unusual at busy times. The baggage is pretty efficient in BKK and it's unusual to have to wait more than a few minutes for luggage. Plenty of taxi touts in Arrivals but just follow the signs downstairs for Public Taxi or Airport Rail Link. Also the lower levels are quieter if you have to spend a few hours between flights. There's also a food court with better Thai food than the airport restaurants. Now they have Security Screening out of the way upstairs in Departures the whole flow of the airport has improved. With enough Immigration Desks open fewer bottlenecks and some carriers moving to Don Mueang BKK is a better airport than it was a few years ago.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Excellent clean and efficient. Immigration can be a bit slow at times due to the volume of people (make sure you complete your immigration card on the aeroplane). The walk from the plane to immigration can be over 1 km but travellators take care of 50% of this. Check in faster with Thai than Emirates. Head down to level one at the far end there is a small food court where for 100Baht you get a decent meal or head upstairs and pay premium. Once through emigration the drinks prices are inflated example 200 ml juice at 7/11 is usually 18 THB in Bangkok you pay 50 THB for same product here. Wifi free via a code ( collect on LHS after emigration ) but poor connection. Finally decent viewing facility up stairs on level 7 if you like watching planes. A good airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes