✅ Trip Verified
| The 'Airport of Smiles' that is full of rude staff, unorganised queue and crowded elevators I travelled with my partner to Thailand for Songkran Festival. On our departure, we discovered the worst airport experience we have ever had. Although a big crowd was expected for the festival, the queue was terribly organised. There was no one helping to organise the queue. All the passengers were just confusedly flowing to random lanes at security check and immigration points. My partner and I went to the immigration counter together as we have normally done in other airports in many places. On our arrival, we had no problem doing so. For this time, the officer angrily asked me what I was doing. I did not expect what we thought to be normal to provoke his anger. I politely replied "can I not wait here". He rudely told me to step back. When I got to him, I told him I thought it would speed things up for him to have all the passports at hand. He was even angrier and found an excuse that he only has two hands and there is only one camera. He kept his angry face going and scolded me even harder about the 'queuing policy'. I gave up in believing in the 'airport of smiles'. I believe many places that I have visited prefer visitors who travel together to be at the counter together. Even if this is not the case for Suvarnabhumi Airport, there should be signs indicating so. Rude officers do not help to ease airport congestion, but worsen it. Given the long unorganised queue behind me, the officer already wasted almost a minute scolding me. I strongly urge the airport management and relevant authorities to urgently investigate the airport's operation efficiency, including staff attitudes and queue management. Thailand has a reputation of being the kingdom of smiles - do not ruin it.