✅ Verified Review
| I often go to Thailand for holiday or for work. So, this is a reflection of my observations while waiting in line, since there's nothing else to do but people watch. We should not be surprised by all the news surrounding the long queues at Suvarnabhumi (and Don Muang) airport. I feel they have taken for granted the number of tourists that head to Thailand for holiday, conferences, etc. Regardless of a one hour wait or five hours wait, they believe the tourists will come. The attitude is clearly seen by the behaviour and work ethics by many of the immigration officers. Most don't smile in the Land of Smiles even when I say hello and smile. Often times you see a number of them chatting away with the immigration officer sitting next to them. When I look over at a different counter, I catch a diligent officer processing 3 people in the time it takes to process me, and I don't even need a visa to get in. This inconsistency certainly adds to the wait time, regardless of whether or not all the counters are open. Lastly, when they are done with your passport, often times they place it on the counter closest to them (not in the middle or closest to you) so you have no choice but to extend your hand in to take it back. What kind of service is this? All of them should go on a mandatory hospitality course to understand how to treat customers and improve their image. Suvarnabhumi Airport may be one of the best architecturally designed airports (on the outside), but once inside, it's quite dark and unwelcoming. The toilets are smelly and the floor is always wet. It certainly has a lot more work to do if it wants to be a world class airport.