✅ Verified Review
| Don Muang Immigration queues - nightmare! (Arrived and departed in June). You are very likely to miss your connecting flights, if you booked a different airline. There is no co-ordination at the immigration hall. There are nowhere near enough staff to process the huge waves of people that are backlogged. There are empty immigration desks, with staff walking around in the back, not wanting to acknowledge or look at the massive lines they were not helping to process. The lines were wall to wall, super long, and not moving. They even closed desks when there were clearly like a thousand people in line. I am a very cautious planner, and had budgeted a connecting flight over 3.5 hours after landing and I still just barely made my flight. I had stood in line looking at my watch patiently for an hour. Moved about 15 people, in a line of probably 70-100 people. The immigration hall was full of a sea of people, people cutting lines, walking up and down trying to cut or see why nobody was moving forward. I even saw two immigration desks close down in the middle of the mayhem. Yet, the head honcho guy was just smiley, ignoring the very unhappy crowded lines in front of him, and just chatting up the rest of the staff at different desks that were trying to process the people. He was distracting them. After standing in line for 2 hours, going nowhere, I started getting nervous. After another 30 minutes, I had to literally beg some people at the beginning of the line to let me through, otherwise, I would miss my flight. At first they didn't want to let me through, because they had been waiting probably longer than I had and thought I was skipping all the way to the front after just arriving. I showed them the chronometer on my stopwatch which was still running which showed 2.5 hours and counting (the check-in desk for my connecting flight closes 45 mins before departure.) And they got that I had also suffered the hours of wasted time along with them. Thank you to those two families. There were no Airport staff that was willing to help with my timely predicament, even when I was able to grab someone. They spoke English, but talked to other staff, and no one knew what to do. They just said get back in line, or you have to ask the people in front. So, I did just that, without their assistance. I vowed not to go through Don Muang Airport again, if I can. No one seems to care if arriving passengers make connecting flights or not.