✅ Verified Review
| I arrived at Bangkok Don Muang 15:15 hrs from Bali along with hundreds of other passengers from various flights. The room at immigration was so crowded and it was difficult to know where to queue. There are officials in uniform walking about but not guiding nor helping anybody to queue. I queued for just over 2 hours before being seen. People were getting hot and tired and there was no drinking water or shop available. The priority queue was being abused by people who were not pregnant or elderly. I was told by passengers that anybody can walk through that gate unchallenged which they did. I was told by the air stewardess on my Air Asia flight that I did not need to fill in an arrivals slip as I had a connecting flight to UK. At the immigration counter, the woman was very rude and abrupt as I did not have the immigration card filled in. I explained that I had a connecting flight to UK. She shouted at me very rudely telling me to to back and complete the form, which I did. I went downstairs to find my luggage. The signs for the belt number had disappeared as I had been waiting so long. After asking several staff where the bags from my flight were, I found my bag, the very last one, just left abandoned by the side. The waiting times, organisation, lack of assistance and inadequate number of officials is unacceptable at this airport. It is down to poor management, inadequacy and contempt for travellers. Suvarnabhumi Airport is the opposite and very well-managed. Perhaps staff at Don Muang could take some training on customer relations. I have travelled much of the world and this was the worst experience ever.