✅ Verified Review
| Delays, expensive, negligent, rude, unhelpful. Partner and I were flying Royal Brunei to KK (Kota Kinabalu) from Melbourne, our total transit time was 1 hr and 45 minutes. However upon arrival we find our 45 minute flight was delayed 5 hours. That's 5 hours from 7pm to just after midnight in an airport where it is impossible to get any kind of fresh food. 1 convenience store serving instant noodles, and 1 cafe that had stale pastries and day old meat pastas. Being a vegetarian there was nothing I could eat, apart from 2 minute noodles from the airport 'convenience' store. On our way back, I made the mistake of buying 2 bottles of whisky (both gifts) from KK International airport. The duty free attendant, despite taking note of my boarding pass into Brunei, did not mention anything about alcohol confiscation in Brunei. (I thought being sealed in Duty free packaging would be fine). However, as we passed customs to transit for 1 hour, the two bottles were confiscated, with not so much as a 'Sorry'. Instead the service woman smiled rather rudely and asked for our baggage tag that was given to us upon check in at KK airport from Royal Brunei airlines. Instead of taking time to explain why I had just lost over $150 AUD worth of goods, she instead just told me to read the tiny piece of paper that was stapled under the baggage tag. It read: "All items in excess of 100 ml will be confiscated in Brunei, regardless of whether the items are purchased duty-free from another airport or packed in tamper-evident bags. Please note that no airline shall be held responsible for confiscated items." I could not find this information anywhere on the Australian customs/border control website. At the duty free shop in KK I was not warned, at check in, the Royal Brunei clerk clearly said 'Here are your baggage tags', not 'Here are your baggage tags, and important information regarding carrying alcohol into Australia, since you are transitting Brunei'. Morale of the long story. Read every piece of paper you are given by airport and airline staff, no matter how small. And when stopping in Brunei airport, take no chances with your duty free liquor, or it is good bye money.