Baltimore Washington Airport

✅ Trip Verified | This was the worst airport experience I have ever experienced! The wheelchair attendant pushed me to the Immigration line and left us, and never came back. My daughter had to push me and our carry-ons through customs. They never told us we had to get our luggage and take them with us to our connecting flight. So we had to wait for an attendant to bring our bags, this almost made us miss our flight. My daughter found a large raggedy cart that she placed our two large heavy suitcases on, then I pushed the cart while she pushed me. Then we walked not knowing where to go or how to check our bags because there was no workers around and this airport is very big. We did come across two police security officers who were of no help, we asked them to radio the airplane so that they would know we were on our way. They said no, they had no control over that and they were not affiliated with the airline. So we continued to struggle along and a man helped my daughter check our bags. Then finally we reached the plane and they were unaware we were even suppose to be there. I will always try to avoid Baltimore from now on.

✅ Trip Verified | Airline staff, TSA, and food workers all seem miserable. No one greets, everyone seems put out by having to actually work. I’ve been to a lot of airports lately and this is the worst by far when it comes to customer service.

Not Verified | I was traveling with my mother, who is low vision and we were treated very rudely by an airport security personnel. After realizing that my mother was low vision, security staff still treated us rudely, trying to quickly usher us through their security system without much regard to her disability.

✅ Trip Verified | Parking-each spot marked with assigned numbers. Each elevator marked. Kiosk was convenient to get tag for luggage. Personnel at the desk was very polite and helpful. We then proceeded to security and a couple of employees on the way were helpful and responsive to direct us. I wasn’t a passenger but was allowed to take my mom on wheelchair straight to the gate (my documents were checked and security point passed). Security check line was long but organized. People in wheelchairs didn’t have to be in line. Officers were focused and informed us on each step in the process. Airport building is spacious and constantly being cleaned. We noticed people cleaning bathrooms and hall handles. At the gate personnel was friendly and very helpful! Order was maintained throughout our departure. Five stars!

✅ Trip Verified | The rental car system here adds 30-45 min each time you go to the airport. I cannot believe the level of inefficiency displayed in this process. What clown decided to have the rental car lot 5 miles away? I will never, and I repeat, never, come back to this airport again. And I will be telling everybody I know.

Not Verified | The customer service reps at gates A8 and A11 were very rude at Baltimore airport. Our flight in Manchester was delayed and our flight on to Nashville was delayed. I went up to both of them to ask questions because the flight number on our boarding passes were different. I only wanted to know if the flight number had changed because the flight number on our boarding passes on the screen said already departed. Our plane from Manchester arrived after the departure time. He kept arguing saying we missed our flight. No we did not miss our flight if it was delayed. He was a very rude and hateful man whom does not need to be dealing with the public. No reason for the hatefulness and rudeness. Very bad for business. Airport is very nice and well maintained but customer service is horrible. The lady at gate A8 would not even help us at all. She said I can’t help you and don’t know what to tell you. That’s terrible customer service. I usually fly into here but more than likely will not again. Very disappointed!

Not Verified | Terrible airport. Made me go through TSA lines twice and charged me an extra $30 to check a bag all because they did not like the fact that I had a souvenir inside of my bag. A bad experience and I will not be going back.

Not Verified | I am thoroughly unhappy with the service at this airport. The removal of skycaps was a terrible disservice to your customers, especially those who are in need of assistance. My 93-year-old mother was brought a wheelchair to the ramp and told, "Oh, I can't push her to baggage. Someone else will have to help you." I had recently had a left hip surgery and had to push my mother in order to get down to the baggage area. How can an airport with this much traffic, not set up a contract to help with their customers in need of wheelchair assistance? Please consider hiring a group through a contract that can help with this service. Our senior population is neglected in so many ways and the airport should not be one of those places. I wish that you would consider addressing my concerns. Thank you.

Not Verified | Having been to many airports, I found BWI to be the worst customer friendly ever! Total chaos, and not very helpful staff (rude), when asking questions. TSA/Security were the worst, barking orders and talk to customers with total disrespect. I have never encountered such rudeness. We will surely avoid this airport for future travel.

✅ Trip Verified | Baltimore/Washington International Airport (Concourses D) has the absolute worst TSA system. There was not a designated Pre-TSA line and when I was asked to remove my shoes I told them I was Pre-TSA. The guy said ok, but a lady with a very nasty attitude told him no she needs to show her boarding pass but by this time my purse and phone with the boarding pass had already gone though the machine and they wouldn’t pass it back. Now keep in mind that I paid $85 not to remove my shoes and I wasn’t prepared so I was wearing shoes where I didn’t have on socks. But that’s not the point. The point is their system should be set up correctly for Pre-TSA customers. Then to make matters worse my purse had been pulled for extra checking and when they didn’t find me because I was being held up because of the shoes situation they made me wait while they checked others when I finally made it though the line and held me there for more than 5 minutes. Then found absolutely nothing in my purse. When he couldn’t find anything he took everything out to say that I was good. So back to my point. Baltimore/Washington International Airport (Concourses D) has the absolute worst TSA in my travels and I travel all over and a lot.