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Baltimore Washington Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 29 reviews
4/10
No Skytrax Rating
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2/10

"not for those who travel frequently"

(Canada)

This airport is not for those who travel frequently. They do not have enough restaurants and bars and the ones they have only seat a few people. The airport staff and the restaurant staff are incredibly rude as they don't know how to handle a lot of people. I have decided to only fly into and out of Washington because of these issues. For those who haven't seen top notch airports, the lack of quality may not be noticed.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"a good option to fly to/from"

(United States)

Baltimore Washington is a nice airport that looks like it had been renovated recently since the last time I had used this airport a few years ago. I do like this airport because it is clean. When I was parking I had a little bit of trouble finding the long term parking because there is not a lot of signage for the long term parking. The buses to the main terminal are frequent and convenient. When I got to the main terminal I checked in quickly and then got to go through the nightmare that was security. I spent one hour in the security line because there was only one security agent working in the entire security line. The line was not that long, but it moved so slowly. For a Friday afternoon, I was surprised that they did not have more people working security. I almost missed my flight due to the security line. Coming back to Baltimore on Sunday night was longer than I thought. When we landed in Baltimore there were delays at the gate so we waited on the plane about a half hour longer than we had to. When I got to baggage claim, there were a few flights there at the same time, so everyone had to share the same carousel. They quickly realized how crowded it was and then moved some flights to another baggage claim belt, which was nice. There was a little bit of trouble at the credit card kiosk at the long term parking, which was a little frustrating, but long term parking was cheap so I can't complain. Overall, besides security, BWI is a good option to fly to/from.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"virtually no queues"

(United States)

It's been a while since I've used BWI, but I'd say they've done a nice job renovating it. There were virtually no queues as my flight departed at 6 am and returned around midnight. Some of the signs were not placed well, like the ones directing you to security and the parking lot bus waiting area. Overall, a nice, efficient airport that I wish was closer to where I live.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"arrive early"

(United States)

Baltimore Washington is a fine airport. It is by no means the best airport I have seen but I have also seen far worse. The food offerings are nice for tourists to try local Maryland fare and try the crab cakes. I have flown into and out of BWI an uncountable number of times and the only major problem I have ever had was lines at security. They can stretch on for quite sometime so arrive early.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
yes
2/10

"the services are awful"

(United States)

Lots of money spent on this airport but the services are awful / not working. No power at the workstations. Internet has security issues beyond any seen at many other airports.
Experience At AirportTransit
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
3/10

Baltimore Washington Airport customer review

(United States)

I fly out of BWI Southwest Airlines once a month to Tampa. It never fails when I return to BWI I have to wait 30 mins to an hour for my bags and it always starts like this. Your bags from Tampa will be on belt #1 and about 10 mins later they announce your bags from Tampa are now on belt #5. If you get lucky you might not get another belt change and in 20 min or so you bags will come out. If you have oversize bags such as golf clubs you can add another 10 min. The young workers in the oversize baggage area just sit on chairs and play with their cell phones never greet you or even recognize that you are there. The bottom line is that that baggage department at BWI is the worst in the country by far.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Baltimore Washington Airport customer review

(Canada)

Are they serious about the rental car situation? This has to be the worse setup in the US. To get from the terminal to the car rental facility the bus takes 4 left turns on busy roads. On the way back you routinely get stuck in traffic - the rental shuttle tells you to allow 2 hours on your return! All of this in a region where cabs are as non-existent - you need a rental car for any appointment outside of downtown Baltimore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Baltimore Washington Airport customer review

(Malaysia)

Great airport fast TSA checks with friendly smiling faces lots of food options and spacious boarding areas. The Southwest staff were friendly and professional from curbside to boarding lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Baltimore Washington Airport customer review

(United States)

Extremely long wait for baggage is unacceptable. This has been an issue for at least 5 years and BWI has done nothing to remedy this.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
2/10

Baltimore Washington Airport customer review

(United States)

Possibly the worst airport I've flown into. Flying in I already had a car reserved but it took over an hour to get into a car and out of the airport. First you go to the car rental counter in the terminal and wait to get the contract set up. The car rentals are managed from a different building and it took 20 minutes for a bus to show up to take us from the terminal to the rental facility. When the bus arrived it was standing room only. On arrival at the car rental facility it's a fairly long walk from there to the individual pick up locations though the parking garage. No walkways just stripes to walk between. Then you wait again for a rental attendant to look over your contract and point you in the direction of the type of car you've reserved. After that debacle I determined to allow myself an extra hour to return the car and be on time for my flight. Return was somewhat better although the stop designated for my airline turned out to be incorrect because of construction. Returning the car only took half an hour from driving into the garage to arriving at the terminal. That meant I had plenty of time to make my flight so I set up my computer for the "free" WiFi. For free you're required to sign in again every 15 minutes. You can upgrade your service for $5 for an hour or $8 for the day. But you probably won't need more than an hour because you won't have found a place to plug in your computer or other rechargeable internet ready device. I ended up sitting on the floor next to the luggage carts because there was an outlet there. There was one other outlet I saw on the concourse but two people were already plugged in there and that was the limit. Before 9/11 tightened security and the major computer age I used to fly in and out of BWI fairly often. It was an attractive airport and close to home. Since then I've mostly used one of the two DC airports but I got a really great deal on a flight to BWI. I don't know whether in the future I'll consider any deal good enough to get me back into this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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