Atlanta Hartsfield Airport

✅ Trip Verified | Customs has one line for all arrivals, nothing separate for connecting flights. The line went for more than .25 miles. The wait time didn't allow enough time for most connecting flights. Airport staff were extremely rude and unclear when asking for help or clarification.

✅ Trip Verified | Arrived in Atlanta airport on March 24th 6:15 pm to extensive lines to get through Customs/Immigration. We along with hundreds of other passengers waited over 2 hours to get to Customs agent, no kiosks were in use. We and many others missed our connections, our flight was at 8:30 pm, so plenty of time. We could not get a flight out until the following morning, had to get a hotel room and lost work time on Monday. This experience was an unbelievable embarrassment to the US. We have traveled out of the country many times and have never experienced such a lack of service, caring and unprofessionalism. From the other reviews here it is evident that this is commonplace in Atlanta. When given a choice we will not come through Atlanta again. Atlanta airport and US Customs displayed a very unfriendly and disappointing reflection on our country. Sad to know that this is an entry way to our country and the 1st impression visitors will encounter.

Not Verified | March 26th 2019 we were arriving at Atlanta from Mexico. Customs was a mess! The lines went back and forth around the agents desks and then went down 4 or 5 more hallways. Literally everyone around us missed their connecting flights, including us. Staff were miserable and rude and didn’t care one bit or try to help in any way. One giggled when I told her that we had been in line for 1.5hr so far and only had 20 minutes before our plane was taking off. Her exact words were “well you are going to miss” and she walked away. Won’t be scheduling any layovers in Atlanta again. Delta did exchange new flights for the next morning and a room for the night at no charge.

Not Verified | Absolutely the worst customer service and attitude of staff that I have ever experienced. Staff did not seem knowledgeable in any way. They snatched tickets from peoples hands, they did not make eye contact and were rude all the way through the process. One particular security lady was a perfect example of how rude this airport's staff is. Without provocation she starts getting at me about the smallest things and being condensing beyond what I have ever experienced in my life and continued to verbally abuse me until I went through the scanner. I have never met such people in my life who made me regret coming back to the USA from Europe. Who wants to be welcomed by these people.

✅ Trip Verified | I am a US citizen returning to the states from a vacation in Amsterdam. We arrived in Atlanta to go thru passport/immigration control. There are about 20 passport scanners but only two were being utilized. Everyone had to go thru extremely long lines to get to a counter with a person, of which there were maybe 7, with hundreds of people in line. Employees shouting at us to go in this direction only to have another employee say the opposite when we get there. Bickering between airport employees, no clear signs about where to go. Not sure I understand the need to go thru airport security again after an international flight. This was the worst run airport for passport control I have ever seen. It was embarrassing for the US, especially when traveling overseas and see how European airports are managed. This can be so much better but no one seems to care unless they are the ones that have to go thru it. I will try to avoid the Atlanta airport when I am traveling international. Not worth the headache.

Not Verified | We arrived from St. Maarten, 3/24/19 at 7pm. It took 15-20 minutes to go through Global Entry. There were 10 kiosks and 2 were operational. People were using the kiosk that did not have GE, tying up the line and being rejected. Since we had a long lay over we waited for our family members to pick up their bags. It took them 2 hours and 15 minutes to get through customs. As we waited at the bottom of the escalator we noticed that in that amount of time the board with carousel assignments was never corrected to the proper carousel. Our flights baggage was on #1, the board read 4 the entire evening.

✅ Trip Verified | Was a fiasco. Herded into unbelievably long lines that take hours. When finally reaching the front of the line, very few stations were staffed (looked as though 3/4 of stations were unstaffed). Very unorganized, staff unfriendly (who can blame them with those working conditions. High stress levels). Overall it’s a mess. Definitely not customer friendly. Will avoid Atlanta in the future.

Not Verified | This was the worst experience. First, it took us 2 hours to get through customs and the kiosks were all working but we still had to go to a desk. Once we finally got through customs, our flight had been delayed due to weather which is understandable but then once we finally boarded the plane we are sitting here for almost an hour just for the captain to announce that the airport has lost some people’s bags. They have no idea where the bags are. I will never use Atlanta’s airport to fly or for layover purposes. Worst airport experience I’ve ever had.

Not Verified | At passport and immigration lines are insane. Staff are disorganized and unfriendly. If you are not a USA citizen wait times are even more arduous. I could not imagine not speaking the language and navigating the lines lack of lines. Very unwelcoming.

✅ Trip Verified | Worst airport experience I’ve ever had – approximately 400 people waiting and only one gate was manned. Many people missed their connecting flights, including me. The worst thing was the attitude of the staff who didn’t seem to care less – one aggressive woman worker completely unnecessarily directing people to one of two queues. The only time she got excited was when I was using my phone to change my hotel booking in Costa Rica – she pointed in a very animated way to a no phone calls sign. Just hope I don’t express the same again today on my way home! Wish me luck.