Atlanta Hartsfield Airport

✅ Trip Verified | I was unfortunate enough to have to attend a meeting in Atlanta, unfortunate not because of Atlanta but because I had to pass through this airport. The layout is just crazy with incredibly long terminals so be sure to where your walking shoes. TSA is a nightmare as all passengers for all airlines pass through a central checkpoint which is so incredibly slow, the slowest service I have ever encountered (including Orlando which at least spilts to two terminal wings) and I’ve been through a number of airports. Even the TSA Pre line had about a half hour plus wait. The airport itself looks old although clean and seems to lack some of the new tech like charging stations for devices that you would expect to find in this day and age. I flew JetBlue out of JFK for this trip and what a difference between JetBlues own terminal 5 and this hole in the wall. If you can avoid passing through this airport I highly recommend it as many of the people don’t really seem to care about the travelers passing through and if you have a connecting flight that’s either at a distant gate or concourse you may miss your flight as they are so far away. There are no terminal shuttle carts like you would find in other big airports like Dallas or Raleigh Durham.

Not Verified | The condition of the property seemed to be OK, could have definitely been cleaner. Concourses also seemed "closed in", especially when compared to other major airports. The day/time I traveled through, extremely congested, difficult to get where I needed to go. Finally, couldn't help notice they had cnn on the TV's - disappointing.

Not Verified | Horrible service, not friendly or helpful. Horrible TSA service, special service line was the slowest and no help on directions or why the main lines were moving faster and we stood forever.

✅ Trip Verified | This is the worst airport that I have ever been to. Considering that I have traveled to over 50 countries and all over the United States, that says a lot. I have been in and out of Atlanta at least 10 times in the last six months. I have TSA Pre and Clear and still I meet mass confusion when I’m checking in. This airport is a busy airport for business people, so there are lots of early flights. Maybe TSA doesn’t know that because there’s always one end of security that’s closed. Picking someone up from here isn’t any easier. Departures are both up and downstairs and the signs are last minute so you may miss it. Of course there’s major construction going on so when you miss it will take a while to get back around. Good luck and have a nice flight

Not Verified | By far the worst airport I’ve ever travelled to, 1.5 hours in security queue and only 1 agent on with 4 standing around chatting! Customer service awful as poor children needing to go to the toilet and one person behind counter really doesn’t care.

Not Verified | Worst airport. The man checking our passports for airline connections was horribly rude. They were disorganized and it just seemed dirty. Will try to avoid this Airport. There were not enough seats. Just a mess and when you are tired from 10 hour flights you hope for a better greeting when returning home to the states!

✅ Trip Verified | I travel weekly for work all over the country and for the last 10 weeks, I’ve traveled to Atlanta. ATL is hands down the worst airport to travel to. The majority of the people who work at the airport are bitter, rude and ready to take it out on you. It’s a huge airport and they don’t really think AC is necessary. Especially when they heard you into crowded stalls for TSA. Every flight in and out is delayed. I’m not the only one - ATL is a legend in the field. Avoid it at all costs they say. Wish I could!

Not Verified | Never ever going to this airport again. Staff surly, unfriendly and unhelpful. Massive lines at immigration, for foreign and US citizens, took 1 hour 50 minutes to get through. Has about 14 booths each side, and only 2 or 3 open at any one time, and the staff walk the slowest I have seen. Missed our connection due to this, asked about moving ahead, no, was reply each time!

✅ Trip Verified | No maps anywhere. When eventually you find it after asking 5 employees, the screen is dead. You also notice there's minimal signage that's flat to the wall which is why you couldn't find it. Delta rep said it's down half the time. Apparently there are terminal maps on the ATL website which they should communicate this at their poorly functioning electronic directory screens. No easy way to report these kinds of problems to the airport

Not Verified | Arrived ATL 9 April 2019 from Rome to clear Customs and connect to Fayetteville NC. On arrival at 5:15 pm the terminal was crowded already and there was no movement in the line at all for about 30 minutes, there didn't seem to be any officials working at all but could not verify this because of size of crowd. Line moved very slowly and as planes kept arriving crowd grew. Personnel controlling crowd did not offer clear guidance and could not be heard. I cleared Customs at 7:15, 2 hours later. then TSA had to be cleared - take off shoes, etc, pick up luggage and reroute, then a mad dash to connecting flight. Why was this day worse than during other international flights. I will never connect in ATL again even for domestic flights.