✅ Trip Verified
| After returning from a trip in Central America, my family and I had to go through customs. This was not our first time having to go through customs. As we arrived at customs, the line was huge. We were sent down a hallway, where we waited in a line that zig zagged forever. Once we reached the area where we would choose which section to go (U.S. citizens, foreign visitors, mobile passport), we went into the mobile passport line. After waiting in the line for about fifteen minutes we realized we were waiting in the wrong line. That line was for foreign visitors. So we went back and asked again and she told us we were in the wrong line. We finally were in the right line after waiting already about two hours in line for customs so far. All of our flights were departing soon so we needed to get through customs and security quickly. As we approached the stand for mobile passport, the woman who was working rudely asked us if we were a family living in the same household. We replied no, and then took one family at a time. She was the most unpleasant agent I have ever encountered. She was miserable. She was not respectful at all! I understand that she deals with a lot of people during the day but that is no reason for her to be miserable and rude to people entering the country. It is so embarrassing to think about people coming to the United States for the first time. The first they encounter is horribly long lines for customs and then rude employees. At the point in customs I was so embarrassed to be an American. I have traveled through the Atlanta airport many times and every time it is more and more disappointing. Such a disappointing experience. I will now avoid traveling through the Atlanta airport. We all almost missed our flights. After customs the security was so disorganized. The employees didn’t seem to know anything or know what the heck they were supposed to be doing. Horrible experience in the Atlanta airport.