Top 100 Airlines  

Astana Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 4 reviews
7/10
No Skytrax Rating
Sort Reviews by :
Show
8/10

"arrivals was less organised"

(Thailand)

When I arrived at Astana Airport, the structure was reminiscent of the soviet-era. The arrivals was less organised, with the baggage claim being crammed into one spot that is too small. Check in at this airport is close to impossible, Air Astana only use two or three counters for economy class and one for business. The security check is organised, the gates are organised, the cafès are nicely organised, but the staff could speak a little bit more English. Passport control takes a little bit too long, but not as long as some airports.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Astana Airport customer review

(Kazakhstan)

Astana airport is small but very good. The staff is ok. The wifi connection works pretty well queuing times are very short. There is only a few shops in the airport but that seems to be enough for it. The exterior and interior design is very good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Astana Airport customer review

(Russian Federation)

This airport has excellent free wifi but lacks any decent shops or restaurants. I stayed in the airport for 5 hrs whilst waiting for a connecting flight. The check-in agent wouldn't check my bag through so I was stuck at the airport. The best area for wifi is on the 2nd floor. There are power-points behind the bench seats for charging your laptop. Airside there are small shops and a cafe/bar at the very end of the departure lounge where the wifi doesn't work. As a capital city airport it is lacking in many of the things one would expect. Without the wifi it would be very hard to pass the time waiting for connecting flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Astana Airport customer review

Small ultramodern terminal. Check-in was fairly efficient except for flatheads who queue-jumped. In the end I had to spread my elbows to get attention. Business-class desk not manned. Unable to check-in bags or myself to connecting flights (even on the same airline). There’s not a great deal to do in the airport whilst waiting for flights. Once airside all there is is a small bar. In theory the terminal is non- smoking though there is a separate smoking room but the whole terminal smelt of smoke most of the time I was there.
no