Aruba Reina Beatrix Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
3/10
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1/10

"memorable in a very bad way"

(United States)

Not Verified | We have been travelling to Aruba yearly for about 15 years. We got home yesterday, Saturday. I know that Sat, Sun and Fri are the heaviest travel days. However, we have done so on many prior occasions with no delays to speak of. If Fri, Sat, Sun give yourself 4 hours. I kid you not. The worse that can happen is that you wait inside at your departure gate. We were there 3 hours early, as we always do. It was a nightmare. Yes, you do everything 2x in Aruba departure. Yes, there are many people but this is the first year ever that each and every step had endless lines of people. Had it not been for a woman who worked at the airport and was looking for passengers who were running late we would have missed our flight. She was priceless. We had our global entry cards which helped on 2 sets of lines but she also got us through many other sets of lines including security while we hurried along with her. If this were our first trip we would have nothing to compare it to, but we are not neophytes and this was memorable in a very bad way. It has changed my desire to return somewhat as I just cant understand the lines this year.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"waited in line for 3 hours"

(United States)

Not Verified | This has got to be one of the world's worst airports. We waited in line for three hours to get to our gate and if they hadn't called us last minute we would have left our flights. Very congested, no order, hot and frustrating. We are a large family and we were divided when entering customs including minors. My father in a wheelchair had to be pushed by my husband and almost had a heat stroke. He is 81 and was left outside to wait. My grandaughter 10 months old they almost didn't let her in with dad. They said the rules were only 1 person with wheelchair. The rest of us waited outside for almost 2 hours in high heat, including 3 children under 10. Loved Aruba but will never go back. The airport experience ruin the good times.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"no order, hot and frustrating"

(United States)

Trip Verified | This has got to be one of the world's worst airports. We waited in line for three hours to get to our gate. Line after line after line. Very congested, no order, hot and frustrating. You have to go through security twice, passport control, immigration, give up your luggage only to reclaim it. No one could believe it. When a guy asked an airport worker about it, he responded "Don't travel on Saturday then". How is that helpful? Will never return.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Completely ridiculous, super long lines"

(United States)

Not Verified | It took us 2.5 hours to go through the departure process. Completely ridiculous, super long lines, 2 security scans, 2 passport inspection points, US Customs, just a truly irritating process. This needs to be improved if you want people to continue to visit your island.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"45 minutes to an hour to exit"

(United States)

Arrived in Aruba, breezed through immigration which was a pleasant surprise only to find lines of people wrapped around the baggage area waiting to exit the airport. Never in all our previous trips did we ever see anything like this. It took 45 minutes to an hour to exit (they finally opened the doors and let everyone exit no explanation given). This situation should be addressed and corrected as soon as possible so people arriving for the first time have a welcome feeling not frustration.
Experience At AirportArrival Only
Date VisitMay 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"terrible treatment on departure"

(Colombia)

Terrible treatment on departure. Over 1 hour in line (outdoors under the sun) to get to immigration officials. If this is on a weekday, was is it like during the holidays? We invested in this island with our visit - we benefited the hotels, restaurants, stores and in general the economy of Aruba, in addition to paying elevated airport taxes, how is it possible for us to receive such an inefficient service?
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
na

Aruba Reina Beatrix Airport customer review

(United States)

Arriving was a breeze Luggage came out quickly and there were no problems. Departing was a different story. It was terrible. There was a line for everything. Slow is a word that really describes departure. It took easily 3 hours of standing in line. Not only that we had to wait on the plane while stragglers came through customs. The plane was delayed 1 hour (par for the course of all planes to the USA) and we missed our final connection. We'll never go to Aruba again. Certainly not until the departure nonsense is changed for the better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Aruba Reina Beatrix Airport customer review

(United States)

Arrived in Aruba 15 min early only to sit on plane an additional 45 min due to other plane at our gate. They would not give us another gate and finally pulled over some stairs and they sent us a shuttle to get to terminal. Going home-horrible! We were warned to allow 3 hours which we did. United Airlines had no kiosks to print boarding passes thus we had to wait in line w/everyone checking baggage. Security and Aruba customs are very slow-going only 2 people working. Thankfully we had carry-on baggage only so didn't have to deal w/luggage fiasco. Our departing plane was delayed by an hour but had it not been we would have just barely made it. Beautiful Island terrible airport with not enough people working.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Aruba Reina Beatrix Airport customer review

(Netherlands)

Everything went smoothly as expected. Clean airport air conditioned. Friendly people handling at the gate is accurate. When departing from the U.S. Departures terminal either be one of the first ones out or really take your 3hrs time to follow all the protocols.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Aruba Reina Beatrix Airport customer review

(Canada)

Very long wait for luggage and very slow check-in. If you are flying to a place other than the USA you have to check-in in a separate pavilion with only 8 seats for a crowd of people lining up. After arrivals I needed some information about a local car rental company - the lady at information desk continued chatting on the phone paying no attention to me. We got the feeling that we were lucky to fly through that airport without any big delays.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 15 Reviews