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Antigua Vc Bird Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
3/10
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1/10

"staff unhelpful and abrupt"

(United Kingdom)

Antigua airport is new but very confusing - there are not many clear signs to direct you where to go. The queues through immigration were very long and staff very abrupt asking in my opinion pointless questions. The customs officers direct you to the something to declare line when you are heading towards nothing to declare and again ask unnecessary questions and take all your belongings out out the case. Dreadful start to a holiday. Very rude and unprofessional compared to other countries. On departure same experience - staff unprofessional having conversation with colleagues and unhelpful and abrupt.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"not a pleasant experience"

(United Kingdom)

Sadly had to spend 3 hours in the check in area at Antigua airport awaiting a transatlantic flight - not a pleasant experience. No really worth going off site, or so we thought. Scarcely any seats and those available were not suitable for long delays, but nothing else was available. The tiny cafe closed about ten minutes after our arrival mid-afternoon. The excuse given was 'it's Sunday'. No water machine or vending machine available. The A/C worked over efficiently and it was bitterly cold. After an efficient check in and passage through normal airport procedures, enter into the departure area. This is large and open with the potential for many outlets and stores. However very few are in use, really no more than were in the original old terminal. We were told that rents are excessive and that is why few are in use. Prices were excessive - $8 for a small bottle of water. In summary, the airport works efficiently as far as boarding airplanes is concerned but not for passengers with long waits, either inside or outside departures. WiFi is very good.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"quite magnificent"

(United Kingdom)

The new terminal at Antigua airport has only been open for a few months, and it is quite magnificent. It's up there with the best European airports, although not anywhere near as large. The 2 duty-free shops are amazing - particularly their rum selections which include Clement Rhum Agricole from Martinique and some genuine sugar cane syrup to mix it with. The souvenir shop also looked very good, although I didn't have enough time to look round it in great detail.
Experience At AirportTransit
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"sufficient number of traveler facilities"

(United States)

This is a brand new terminal that opened just about nine months ago. It is very well designed, spacious, light filled and comfortable with a limited yet sufficient number of traveler facilities. Immigration both coming in and departing was quick and easy. My only gripe is with the terminal and gate announcement system. Every announcement in the airport, even at the gate, was totally garbled and not understandable. There is something horribly wrong with the announcement system which really needs some immediate attention.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"exorbitant price"

(United States)

I have visited dozens of airports in many countries. The arrival, departure and security experiences were all as expected. What I found shocking, however, were the shops in the terminal and their pricing practices, which could be referred to as a downright scam. The shops and restaurants do not display prices on their items. You have to ask a clerk how much each item is, and they seem to make it up on the spot. And they will quote you an already exorbitant price in EC$ and then tell you another ridiculous price if you want to pay in US$. I was just told that a small bottle of water was $5US, and that a banana (a single banana) would be $7US.
Experience At AirportTransit
Date VisitFebruary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

Antigua Vc Bird Airport customer review

(United Kingdom)

I did not find Antigua as bad as some but it was not exactly trouble free. Immigration took about 40 minutes bad but I have suffered worse elsewhere and the officer was polite and welcoming. Departure is rather chaotic you queue to check-in (about 20 minutes in our case) and to go through emigration (over 30 minutes) though security was cleared quickly. Once in the terminal it was crowded but had (just) enough seating. The snack bar was reasonably priced but souvenirs can be found cheaper elsewhere on the island. The good news (hopefully) is that the new terminal building is complete and due to open in the next few weeks according to locals it is much larger than the present one and looks a better design - there are several dedicated piers for large aircraft. Antigua is a great island and I look forward to experiencing the new facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Antigua Vc Bird Airport customer review

(United Kingdom)

Arrival procedures are simply horrible and are still (Feb 2014) no better than those described by other commentators. Although I did find the staff welcoming and helpful. It seems to me that the lack of infrastructure and unwieldy procedures cause the delays - I imagine the staff dread the days when the BA the Virgin and a couple of Nth American flights land almost at once. Thank goodness the rest of the island makes up for it! Never had a problem on departure though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Antigua Vc Bird Airport customer review

(United States)

I am at VC Bird airport as I write this. We had an 1.20pm flight to Newark arrived at 10.50am for the flight. There was one couple in line ahead of us to check-in so this took 5-6 minutes total. We walked to immigration where there was no line this took another 4-5 minutes with a very friendly immigration officer. No line at security and again staff were friendly and the equipment was working. The lounge is air- conditioned has free wifi food and shopping . The entire check-in/checkout took about 12 minutes at most.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Antigua Vc Bird Airport customer review

(Brazil)

As many have said here ANU can be a nightmare if you have only one hour to transit you won't have enough time as immigration can easily take more than 1 hour. Antigua is a nice country but there's a huge lack of organization big lines and only a few x-ray machines working the duty free lounge divides the boarding area from the waiting area. Bottom line it took me 45 minutes to fly from Saint Kitts to Antigua and almost two hours to get out of this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Antigua Vc Bird Airport customer review

(United Kingdom)

On our incoming flight we cleared customs and immigration in 40 minutes and very quickly picked up a taxi to our hotel. Next day we returned to the airport for our onward flight to Tortola and had to stump up 28 US$ each departure tax as we'd been on the island for just over 24 hours - by 30 mins. We went through security to the departure lounge which wasn't too crowded to await our onward Liat flight. The homeward fight wasn't too bad though there was a massive queue at security when we arrived as there were several flights before ours. We went through security (no problems) and sat for a couple of hours in the departure lounge where we found the PA announcements hard to hear. We found staff fairly good though in general rather impersonal - not one smile from those behind desks. Our outgoing BA flight was parked at the extreme end of the apron so we had to walk about a quarter of a mile to board. The airport is working at its limit of capacity but hopefully the new airport will be in action soon.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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