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Antananarivo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 3 reviews
5/10
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1/10

"makes visiting a trial"

(United Kingdom)

Verified Review | Madagascar is a wonderful country but Antananarivo airport is so poor that it really makes visiting a trial. For entry I counted that my passport was checked 6 times from leaving the aircraft until finally getting into our taxi. No idea why, but it took a long time. You must have the entry fee (around 25 euros per person for short stay) in cash (Euros, Dollar and Pounds accepted). If you don't, staff escort you landside to a cash point and bring you back. There are numerous stamps and writing and more queuing, all of which seems totally superfluous. People that look like staff often aren't and are the 'porters'. They are very aggressive - there's no point trying to take your own bag, unless it's strapped to you as they take it and then expect to be paid. It is also very difficult to keep it to just 1 porter, again expecting to be paid. I know it's a poor country, but some regulation of these porters is required, especially coming airside. I suppose overall, the time to clear wasn't that bad as they saved that for the exit. Again, there was the obsession with passport checks - 5 times it was checked, as well as my finger prints being taken - no idea why on exit, but not on entry. That wasn't the worst - our hotel delivered us 2 hours and 30 mins before the departure. We were about half way down the check-in queue. The plane had a capacity of 89 people. Checking-in took 2 hours. The cabin bags had labels too - not required in other locations. Some people seemed to have a check-in form, but we didn't need one. After that, then they said a form had to be filled-in, with lots of totally irrelevant information. Similar to the form on entry with info like where you stayed. The form wasn't available whilst you queued for check-in. Another member of staff then turned up, offering a pen and wanting to be paid - we had no currency left by then. Then there were more checks and the finger print scan. A baggage check until finally getting through to departures. By the time we got through, the plane was already boarding, so I didn't see the departure lounge. In the end the plane was 30 mins late departing due to these delays. Overall a really poor experience, which would be so easy to improve. My recommendation is to keep your bags close (not for security reasons), be very specific what help you need / want and for departures, be there 3 hours in advance.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
6/10

"functional but could improve"

(Canada)

Antananarivo airport is pretty efficient overall however, if you are flying domestically be aware that there is only one shop with nothing other than some packaged snacks and water to buy after you go through security. Nothing landside either. Seats are all wood. International terminal - quickly whisked through the place as I had Sky Priority on Air France. Bit chaotic and had to navigate people who would just take your bags to "help" you along. Just say "non merci". There are shops beyond security to buy and spend your money in the International Terminal. AF Business Lounge was warm but a nice respite from the otherwise warm and wooden benched area to wait for departure. A lot of checking your bags and paperwork in both terminals. No jetways - need to walk up some fairly rickety stairs to the plane. Had toyed with the idea of killing a 15 hour layover there before a 2am AF departure, but was feeling sick so hit a hotel for a rest. Glad I did as it is not a airport to kill that much time. Functional but could improve.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes