Amsterdam Schiphol Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 453 reviews
5/10
4 star Skytrax Rating
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1/10

Amsterdam Schiphol Airport customer review

(Taiwan)

A supposedly major transit airport. The priority lane at custom for flights with short connection time helps nothing at all people still queue up and the office allowed people with a small window of time before takeoff to jump the queue. Our boarding gate had even closed with no last call announcement. The high speed footpath was not operating we all had to run from one end of the pier to another. The flight reconnection kiosk supposedly to allow better access for passengers who miss the flight and reduce the staff workload. Yet the system simply couldn't find our entry. People still have to approach the transfer counter and the number of KLM staff were so few while people anxiously waiting to be helped were so many. It was another long queuing process. With all of the above do we still have the time and mood to enjoy the facilities this airport can offer?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Amsterdam Schiphol Airport customer review

(United States)

OSL to MSP through AMS on Delta. The extra security check at the gate for the AMS to MSP flight was expected what was not expected was being physically hit by the Dutch equivalent of TSA. The trays for laptops passing through the metal detector are sized to handle pocket change. I was worried that my laptop would fall from the tray. I walked through the whole body scanner all the while pre-occupied with what was happening with my laptop. After exiting the body scanner I walked over to the metal detector to retrieve my laptop. Next thing I know this TSA guy is hitting me on the back and yelling 'I'm not finished with you'. I was completely surprised and taken aback. There were no signs or people waiting just after exiting the body scanner saying I should stay put. I told the TSA guy that I didn't know I had done anything wrong and he yelled again that he wasn't finished. For those Americans who constantly complain about USA TSA try flying through AMS. Unlike other reviewers I did find AMS to be a clean airport especially given it's size. As for walking times it's a large airport so what do you expect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Having travelled several times to Schiphol Airport twice with a young child I can say that the only complaint I would have is that we were delayed while waiting to board the plane we waited down the steps and with a pram and a small child had I not have been travelling with my mother it would have been extremely difficult to manage both. Lovely clean airport with numerous facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

I transferred at Schipol and I had to go through 3 full security checks with large queues at 2 of these. Very poorly organised facilities only good thing was security staff were less unpleasant than usual. Airport is great for shoppers I guess but I would avoid it if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amsterdam Schiphol Airport customer review

(Spain)

It seems a good airport but to make a transfer there could be a nightmare. I don't know if KLM is responsible for choosing the gates but if you by a ticket with a short connection is normal that from one gate to the other you have to run 2 km. Security control is awful but I have to say staff were very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Have changed here many times. Though it is very busy and walking distances can be lengthy the degree of organization is good though the schengen passport queue is tiresome. Facilities are good and clean. I do miss being able to go on the roof terrace however. A second security check while transiting is tiresome but a sign of the time however a single terminal albeit very large is great and my family love the shops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Amsterdam Schiphol Airport customer review

(Australia)

Arrived at Schiphol 4 days ago for a 2 month holiday in The Netherlands. One passport check as I left the plane and easily found my way to the luggage area then to the customs gate with virtually no waiting time. Only showed my passport to the official and was asked reason duration and location of my stay in perfect English. Only moments later I was at the exit of the airport wondering how it'd been so easy after the nightmare 4 hour stop at Guangzhou airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Amsterdam Schiphol Airport customer review

(Indonesia)

Its a good and spacious airport it also has a large variety of shops & restaurants. The airport itself is very clean and the washroom is also very clean and there is almost no queuing at immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Amsterdam Schiphol Airport customer review

(Malaysia)

I was on transit to BUD. KLM transfer desk staff efficient and helpful. The airport receives so many international arrivals in the early morning. To my surprise the immigration counters were understaffed. I was travelling alone and travelling light. However I was in the queue for about 45 minutes. Pity to those families travelling with small children. Obviously queuing after coming from a long haul flight is not a pleasant experience for them.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amsterdam Schiphol Airport customer review

(Netherlands)

Airport is too big. The walking distances could be very long and it will take some time. In general the people working on the airport are friendly but not very helpful. The security people seems not really motivated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no