Amsterdam Schiphol Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 445 reviews
5/10
4 star Skytrax Rating
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5/10

Amsterdam Schiphol Airport customer review

(United States)

I have flown through Amsterdam more than 20 times. A big airport with a lot of walking to be done. Its clean and bathroom facilities are frequent. The central area is full of shops and bars generally overpriced as a beer will run you 6-8 euros. All in all okay however staff and security procedures could be considered intimidating. Most times you go through a security check twice you get questioned one on one about your baggage and your entire day. The only thing I cant understand is their policy with duty free. If you bring a sealed bottled in the duty free vacuum sealed bag with a receipt from another airport they will confiscate it. Originally I thought this was a one time thing but over the years I have lost 3-4 bottles in that airport. I have been to over 100 airports and this is the only airport where this is apparently policy. Besides the duty free stance the high prices and the over the top security procedures I can't complain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Amsterdam Schiphol Airport customer review

(Netherlands)

The airport has a lot of facilities plenty of room a nice atmosphere and efficient layout. Sometimes you have the problem with a short transit to have to run from one side of the airport on the other side.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Amsterdam Schiphol Airport customer review

(Singapore)

Airport Plaza is great better shopping options expected post check-in. Checking in can be crazy with long queues expect to do everything yourself self service check-in and baggage drop. Need more baggage drop machines and courteous staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Amsterdam Schiphol Airport customer review

(United States)

I stopped in this airport for a couple of hours on my return from Italy to the USA since Amsterdam is a hub for Delta Airlines and for some reason I did not have a direct flight back to the states on my return. First we had to stand in a line for passport control to go from one terminal to another. If my flight were in the same terminal I would have just gotten on the plane but as it was not I had to go and have my passport stamped to enter a terminal - surely the workers realize the people going to the other side of the terminal are leaving Amsterdam and this was a waste of time. Then there was a huge line as they do security at the gate however the line was huge and there are not enough seats at the gate. I walked across the hall and sat for 30+ minutes until the line died down and then went through security. It seemed to me if you went through the line early not only would you be waiting in this huge line but then you would be in this "holding area" until you boarded the plane with no restroom. The screening is very advanced they scan a color copy of your passport and ask you questions and even have body scanner machines which I asked if I could bypass they agreed and were professional but still I prefer the Italian airports where there is much less rigmarole involved. Schiphol reminded me of a USA/TSA airport which I do not care for although they were mostly polite and efficient to me I think I would skip it next time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Amsterdam Schiphol Airport customer review

(Taiwan)

A supposedly major transit airport. The priority lane at custom for flights with short connection time helps nothing at all people still queue up and the office allowed people with a small window of time before takeoff to jump the queue. Our boarding gate had even closed with no last call announcement. The high speed footpath was not operating we all had to run from one end of the pier to another. The flight reconnection kiosk supposedly to allow better access for passengers who miss the flight and reduce the staff workload. Yet the system simply couldn't find our entry. People still have to approach the transfer counter and the number of KLM staff were so few while people anxiously waiting to be helped were so many. It was another long queuing process. With all of the above do we still have the time and mood to enjoy the facilities this airport can offer?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Amsterdam Schiphol Airport customer review

(United States)

OSL to MSP through AMS on Delta. The extra security check at the gate for the AMS to MSP flight was expected what was not expected was being physically hit by the Dutch equivalent of TSA. The trays for laptops passing through the metal detector are sized to handle pocket change. I was worried that my laptop would fall from the tray. I walked through the whole body scanner all the while pre-occupied with what was happening with my laptop. After exiting the body scanner I walked over to the metal detector to retrieve my laptop. Next thing I know this TSA guy is hitting me on the back and yelling 'I'm not finished with you'. I was completely surprised and taken aback. There were no signs or people waiting just after exiting the body scanner saying I should stay put. I told the TSA guy that I didn't know I had done anything wrong and he yelled again that he wasn't finished. For those Americans who constantly complain about USA TSA try flying through AMS. Unlike other reviewers I did find AMS to be a clean airport especially given it's size. As for walking times it's a large airport so what do you expect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Having travelled several times to Schiphol Airport twice with a young child I can say that the only complaint I would have is that we were delayed while waiting to board the plane we waited down the steps and with a pram and a small child had I not have been travelling with my mother it would have been extremely difficult to manage both. Lovely clean airport with numerous facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

I transferred at Schipol and I had to go through 3 full security checks with large queues at 2 of these. Very poorly organised facilities only good thing was security staff were less unpleasant than usual. Airport is great for shoppers I guess but I would avoid it if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Amsterdam Schiphol Airport customer review

(Spain)

It seems a good airport but to make a transfer there could be a nightmare. I don't know if KLM is responsible for choosing the gates but if you by a ticket with a short connection is normal that from one gate to the other you have to run 2 km. Security control is awful but I have to say staff were very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Have changed here many times. Though it is very busy and walking distances can be lengthy the degree of organization is good though the schengen passport queue is tiresome. Facilities are good and clean. I do miss being able to go on the roof terrace however. A second security check while transiting is tiresome but a sign of the time however a single terminal albeit very large is great and my family love the shops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no