Amsterdam Schiphol Airport

✅ Trip Verified | The changes are horrific, yes looks good but not usable. Standing at gate 2 trying to use the laptop desks and having to stand because the chairs are too close to the tables. Extra time added coming through the security having to walk down stairs and up stairs really terrible. I went to the duty free only to find that the MAC store was upstairs where I had come from after being charged 11 euros for a macdonalds disgraceful. Used the disabled toilet the electronic door would not shut. I will try to avoid Amsterdam in future and only use if essential i.e. not other hub flys where I want to go. Who ever agreed these changes needs to change job.

❎ Not Verified | I fly from Schiphol frequently for work trips and holidays, it has got progressively worse over the years. It's completely unpredictable how long it will take to check in, go through security, passport control - this week it was one hour in long security line and my bag went through a second check of another 15 mins because of extra coins in my wallet, come on! I no longer enjoy the Schiphol airport experience which is a shame. I think they want people to pay for the priority line services such as Privium, should really look again at planning, processes and customer experience.

I fly from Schipol weekly and it's generally an unpleasant experience. Even at 9am there were queues to the toilets and as usual the toilets were filthy. Soiled nappies, rubbish and the state of the loo was unspeakable. I've attached a picture of the room but will refrain from attaching a picture of the actual toilet as it could be upsetting to viewers!

❎ Not Verified | I have used Amsterdam airport three times per year for over twenty years and until recently it was very good. However in the past couple of years it has declined - especially the service from staff. I for the first time needed assistance for connecting flight which was requested at the time of buying my ticket. On arrival in Amsterdam I had to walk a distance and no wheelchair arrived until several minutes standing waiting. I was then plonked in a chair pushed roughly to a wait station and dumped. After half an hour of waiting with no staff about and time running low to connect to my flight I had to walk painfully and only got to my flight before it left because it was delayed. Really awful. I will in future use Frankfurt or Munich as they are more polite and efficient there.

❎ Not Verified | Terrible, terrible, terrible. I have plenty of experience with airports, but this airport is the absolute worst. Ground staff behavior is rude, aggressive and ineffective. Queues for check-in, passport control and security are getting longer and longer, but nothing is actively being done to speed things up. The last three times we arrived at this airport with 2.5 hours to spare and each time we almost missed our flight because of poor decisions to combine multiple flights at single check-in desks, complete incompetence on the part of the staff members or dysfunctional check-in machines. There is total chaos in the passport control queues, no discernible lines, just angry staff members and a sea of intensely stressed travelers. I think next time we travel we will need to be there at least 3-4 hours before our departure time, as we fully anticipate more of the same rubbish.

✅ Verified Review | Arriving into Amsterdam Schipol was straight forward, we only had hand luggage so got straight through and to the train station then travelling onto The Hague. However coming home, not so fun, we caught an early tram and train to get thre as we thought we could have a nice bite to eat as its a big airport, maybe a bit of shopping. We arrived at 11am, flying at 13.40. We never got the shopping or a nice bite to eat more a rushed McDonalds, it was after 12.30 before we made it through security and passport control, what an absolute joke, it was just constant queues. I was with my 81 year old gran, my legs were getting tired in the queue, my gran was struggling and it was very warm. We got through and found our gate with about 10 mins to grab a bite, if we had not arrived early I doubt we would have made out flight. I've done Amsterdam airport a few times, but never seen it as bad as this, I know its big and caters for a lot of international flights, but that should have been controlled better. I've been delayed in this airport before for hours, and I thought it was the best thing ever as there was so much to do and see, also great smoking booths.

✅ Verified Review | Great airport. The correct check-in counter was easy to find on the screens in the terminal building. Security went smoothly and did not take very long. Breakfast was good in the lounge and close to the gate, so that was very nice. Hopefully flying soon again.

✅ Verified Review | I had mixed feelings about the airport. I am a wheelchair user so I required wheelchair assistance on all flights. After my International flight, I had excellent WC assistance. But when I reached my final destination, my luggage was in AMS still. Took 24 hours. I then left my destination to visit a friend in Norway and there was a stop in AMS. My smaller luggage with my medicines and only clothes got left in AMS again. Took another 24 hours. After my visit to Norway I flew back to Florence and my plane was late so I had a 30 minute layover and my assistance kept me on the tarmac during my layover which was fine initially. My parents were waiting for me in Florence and I needed to send them a text that my flight would be late getting back but there is no WiFi on the tarmac only in the terminals. This should be taken care of. If you are going to keep wheelchair users on the tarmac let them have access to WiFi as well. The worst experience with Schiphol came on the layover to go back to the USA. Two passengers (including me) have broken ankles and must use wheelchairs. Our family member (each wheelchair user should be allowed one travel partner with them) got kicked out of the bus to make room for a man who did not want to walk the tarmac without his 40 year old daughter. This man had a bad knee but was able to walk and refused a wheelchair. So the girl with a broken ankle and myself with a broken bone and wheelchair were seperated from our travel partners and none of the staff offered to help. They refused to page the names of our family/travel partners. My assistance said “my job is to you to the plane only.” While she did that she would not look for my parents or page them nor would she take me to a bathroom until I asked the flight stewardess to let me use the bathroom after my ordeal that day.

❎ Unverified | An amazing experience at the Schipol airport. Today morning I landed from Mumbai via Jet Airways. It was G7 gate, and I forgot my iPhone in the plane. I realised it only at the immigration queues, and I informed one of the staff. She immediately very kindly took me to the immigration staff, informed them and escorted me all the way back to the gate. However the gate had closed and we had resigned to contact the airline staff. On our way back we saw another crew of Jet Airways who had landed from Delhi. She suggested checking with them for assistance and amazingly a very kind cabin manager made some calls and assisted me in getting the phone. Superb service attitude. Never seen anything like this.

✅ Verified Review | Overall, this airport is very nice and equipped with modern facilities and good WiFi connection and easy to connect. Baggage handling also was quite good. I hope, Schiphol Airport improve to provide more immigration counter desk of clearance to avoid long queue waiting in it.