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Almaty Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 24 reviews
3/10
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4/10

"airport itself is too small"

(Thailand)

Most of the flights use the gates, but even though they are empty many low-cost flights (all except Air Astana, Etihad etc) use the ramps. The staff were reasonably friendly, and the immigration process was no bother compared to Tashkent Airport. The airport itself is too small. One of my friends in Business class decided to not use the lounge because it was just rubbish. The staff don't really care if the people in the business class lounge talk loudly or anything. The airport's check-in could be improved, and the domestic arrivals hall has too many taxi drivers trying to find customers. Food choice is also limited, but the duty free was actually pretty decent. However, I would not use this airport again, but I have to next year.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"lacks most of the conveniences"

(Malaysia)

Agree with other reports that this airport lacks most of the conveniences which a frequent traveller expects. What is worse is that the Airport authorities don't take any of these comments seriously. Even frequent travelers qualifying for a lounge are disappointed, as the lounge lacks free drinks, free food and internet access. The staff just does not care. Avoid this airport if you can.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"needs care and an upgrade"

(France)

Small airport, somehow disorganised, rather confusing. Check-in area is confusing. 2 different zones, international and domestic. There is a customs check at the entrance of the international check-in zone but they don't check anything and you can walk in and out. The reason for these 2 check-in zones makes no sense. For bording gates yes it does. You never know what to expect after entering a new zone: will there be food? Drinks? For domestic there is not a lot after passing through security so my advice would be to get the food in the main hall. The domestic departure gates are separated into 2 zones: gates 2 to 6: avoid this hall even if your gate is there, they put the security scanners in this hall and it makes it noisy and busy. The second hall with gates 7 and 8 has more space and is quieter. The good: clean airport. WiFi is rather good, without need to sign in. The bad: the information office on arrivals that don't speak English. I ask where to take the bus and how the transportation system works, the officer hands me a phone number. Very useful! If you take public transportation, wait at the shuttle bus stop and take bus 92. No soap in the bathroom, no drying tissue, the hand dryer doesn't work. Somebody does not do their job here. The ugly: taxi drivers soliciting in the arrival hall and then again outside. This should not be tolerated by the airport management. Still a better airport than Astana, but needs care and an upgrade.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"services are almost non-existent"

(United States)

Almaty is among the worst airports I have ever visited. Jetways seem not to be used, requiring passengers to walk down shaky stairs, antique buses to the terminal. I thought this was the 21st century. Additionally just going to the transit area involves more red tape than immigration into many countries. Why would someone want to subject themselves to this? Services are almost non-existent, and lack of ATMs or even ability to use a credit card at anything other than the duty-free store makes getting food and beverage is quite difficult. WiFi access is abysmal. I spent over 2 hours trying to just get one phone connected to the WiFi. Even then it frequently disconnects. I would never come to this airport again.
Experience At AirportTransit
Date VisitJuly 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"a very basic airport"

(Thailand)

Almaty is a very basic airport - I was transiting from Astana-Tselinograd (domestic flight) to Bangkok (international flight), and in order to do this, you have to walk from one building to another one. Bad signage, quite dark at night. Very few facilities in the airport, waiting area crowded and not very comfortable. Free Wifi and good duty-free for drinks, at excellent prices. Announcements in English difficult to understand.
Experience At AirportTransit
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"not so far from the city"

(France)

Small airport, not so far from the city, easy access. Not a new one. No good indication to knwo where to go when you arrive. Check in was quite quick. Lots of people for controls and stamps! After control, no real shops - one coffee. no problem for Check in . Not much of seats to rest.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"very relaxing place"

(Kazakhstan)

As always a good simple airport to negotiate. Smoking areas by the gates which many airports could learn from to reduce delays. Friendly little cafe bars scattered about (the cheapest downstairs) which although expensive by Kazakhstan standards provide quality products and are spotlessly clean and tidy. Very relaxing place to depart from although the announcements are totally unintelligible
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"area is ridiculously small"

(Italy)

I have passed through Almaty airport a dozen times in the last year and I can hardly imagine a more unfriendly one. The area is ridiculously small, untidy and you need to go through all sort of checks one after the other without any logical sense. Different clerks fill up the ticket with stamps. Rudeness is the general rule. Restaurants and bars overcharge you. Seats are few and half of the seating area is infested by a fridge constantly playing a Spanish beer jingle. So annoying. Finding someone speaking English is a big time rarity Such a big shame for a developed and ambitious country as Kazakhstan. I wonder what's wrong with it. The Astana one is much much better.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
3/10

"queuing completely disorganised"

(United Kingdom)

I have travelled through the international side of Almaty airport approximately 25 times over the past 2 years. If it is possible for an airport design, staff or management to cause a traveller unnecessary stress and hassle then count on Almaty airport. Announcements always at maximum volume and almost always unnecessary. Queuing completely disorganised and always different and with plenty of rudeness from other passengers. Consider a typical international flight and you must wait in line for a minimum of 5 times to show your documents with my personal best of 7 times. Cleanliness is poor. Staff give a whole new meaning to ignorance and rudeness. Facilities, toilets, food, shopping, seating, business lounge are hopeless. The domestic half of the terminal has recently been improved, perhaps there is hope for the international side.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"tiny and dilapidated building"

(Australia)

Almaty airport is a tiny and dilapidated building compared to most international airports. The international terminal is cramped when you are waiting for an overseas flight and sometimes you'll be lucky to even find a place to sit. As you are coming in passport control is fairly swift and quick and collection of luggage and exiting is fast as well. As you are coming out be prepared to be greeted by a horde of gypsy taxi drivers. Most of them will overcharge you if you don't speak Russian so if you don't feel comfortable there is an official taxi booth near the exit charging 3500 Tenge. If you do decide to utilize a gypsy taxi driver come to an agreed upon price before getting in a price of 1500 - 2000 Tenge is reasonable. When buying something from one of the shops at the airport if you don't speak Russian it's important to not agree to buy anything unless there is a price tag on it. Shop keepers routinely over-charge foreigners double and even triple the amount. Overall it is not a comfortable airport to be in especially if you are waiting for an overseas flight. Limit the amount of time you have to spend there to as little as possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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