Almaty Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
3/10
No Skytrax Rating
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1/10

Almaty Airport customer review

Review by (Italy)

I have passed through Almaty airport a dozen times in the last year and I can hardly imagine a more unfriendly one. The area is ridiculously small, untidy and you need to go through all sort of checks one after the other without any logical sense. Different clerks fill up the ticket with stamps. Rudeness is the general rule. Restaurants and bars overcharge you. Seats are few and half of the seating area is infested by a fridge constantly playing a Spanish beer jingle. So annoying. Finding someone speaking English is a big time rarity Such a big shame for a developed and ambitious country as Kazakhstan. I wonder what's wrong with it. The Astana one is much much better.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
3/10

Almaty Airport customer review

Review by (United Kingdom)

I have travelled through the international side of Almaty airport approximately 25 times over the past 2 years. If it is possible for an airport design, staff or management to cause a traveller unnecessary stress and hassle then count on Almaty airport. Announcements always at maximum volume and almost always unnecessary. Queuing completely disorganised and always different and with plenty of rudeness from other passengers. Consider a typical international flight and you must wait in line for a minimum of 5 times to show your documents with my personal best of 7 times. Cleanliness is poor. Staff give a whole new meaning to ignorance and rudeness. Facilities, toilets, food, shopping, seating, business lounge are hopeless. The domestic half of the terminal has recently been improved, perhaps there is hope for the international side.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

Almaty Airport customer review

Review by (Australia)

Almaty airport is a tiny and dilapidated building compared to most international airports. The international terminal is cramped when you are waiting for an overseas flight and sometimes you'll be lucky to even find a place to sit. As you are coming in passport control is fairly swift and quick and collection of luggage and exiting is fast as well. As you are coming out be prepared to be greeted by a horde of gypsy taxi drivers. Most of them will overcharge you if you don't speak Russian so if you don't feel comfortable there is an official taxi booth near the exit charging 3500 Tenge. If you do decide to utilize a gypsy taxi driver come to an agreed upon price before getting in a price of 1500 - 2000 Tenge is reasonable. When buying something from one of the shops at the airport if you don't speak Russian it's important to not agree to buy anything unless there is a price tag on it. Shop keepers routinely over-charge foreigners double and even triple the amount. Overall it is not a comfortable airport to be in especially if you are waiting for an overseas flight. Limit the amount of time you have to spend there to as little as possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Almaty Airport customer review

Review by (Netherlands)

An old building with old services although parts are modernized. The domestic side is on the right side with no connection to the international part. You have to exit the building to get to from domestic flights to international flights. You are not allowed to go to the airside terminal before your flight is announced for check in. This means you have to wait outside in the departure hall. WiFi is available for free but do not expect great speed. Check in is in a rather small area. Passport control is reasonably swift as is customs control and safety control. There are no shops on the domestic airside. The business lounge is almost always closed. And the local airline Air Astana does not provide this service for domestic flights. There is a small restaurant in the old and new part. There are shops in the international airside. There is a small restaurant/bar. The business lounge is available and open 24 hours. Use of this service is based on the airline. Lufthansa gets a limited menu of drinks and food. KLM seems to be more generous (no apparent restrictions). But it is an old room with plastic leather seating and not much else. There are enough ATM´s available to get cash. There are no newspapers/magazines for foreigners. Only taxis ordered or outside at the official taxi stand have decent fares. But agree on a fixed price no meters installed. Ignore offers inside the building. Almaty is no longer the capital of Kazakhstan (1997 Astana). No plans to upgrade the facilities here in the near future (April 2014).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Almaty Airport customer review

Review by (Australia)

Passed through Almaty on transit - Immigration control was prompt and without problems. Service from the Business Lounges was very poor/non existent particularly in the domestic lounge. Domestic area was very busy and overcrowded. Departure controls were OK both for security and immigration. Business check in OK but not up to standards in some other better airports like Bangkok or Istanbul. I would not choose to use the airport as a transit unless there is no other choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Almaty Airport customer review

Review by (Estonia)

This is one of the worst airports I have ever been to. The transit area is almost ridiculously uncomfortable and the business lounge is not only almost ridiculous! You get about one free mineral water included in a business ticket but more than that the lounge is noisy worn and broken sofas from about 1970 no comfortable seats at all no wi-fi. Basically no nothing apart from airport staff that come in and turn up the television only they watch! A total pain and never more a lay-over here!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Almaty Airport customer review

Review by (Azerbaijan)

It is a pity that Kazakhstan has such a good national airline (Air Astana) but such a poorly-organised airport at Almaty. The problem mainly seems to be with the exit border controls. Not enough booths are manned while various uniformed and non-uniformed staff mill around occasionally allowing people through without queuing leading to frustration and annoyance among remaining passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Almaty Airport customer review

Review by (Australia)

A poorly organised airport. It's not clear that international check-in is through the customs point. There were customs forms outside all in Russian. I filled one out to the best of my ability showed it to the guard and he just waved me through. My bags were checked briefly and no one looked at my form. Then I went to check-in which was quick and then to emigration. Beyond final security is a crowded room with expensive shops. PA announcements were indecipherable. I hope the new terminal is done properly because this one does nothing for Kazakhstan's and Air Astana's growing reputation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Almaty Airport customer review

Review by

Arrived from Seoul Korea on my way to Ust-Kamenogorsk Kazakhstan. No problems with Passport Control or Customs. Lines went very fast. Baggage claim was fast - then came the fun! As you exit the baggage claim area there is a gauntlet of taxi drivers trying to solicit you. I was in need of currency and I was followed by someone who wanted to assist me with my luggage. He also offered to assist me with the money exchange! I told him no several times and he finally listened and left me alone! I did not need a taxi as I was staying at the Aksunkar hotel which is walking distance from the terminal. All in all the airport was nice and the people were friendly. It was easy to navigate through although I only speak and read English. All signs and monitors have English. The only complaints I have is when I returned to Korea from UKK. The announcements on the PA are hard to understand and no restrooms in the international departures area once you past security. They will allow you to exit past security to go but you must pass through security again. Of course that means x-rays and metal detectors and empty your pockets - again! No issues with Customs or Immigration.
no
na

Almaty Airport customer review

Review by

Almaty airport is fine. Usual CIS queue upon arrival at passport control. Barely no customs control upon arrival. The terminal is clean and you don't see any strange faces around. I also agree you should avoid people trying to take your luggage into the terminal and then charging high prices for the service. Upon departure for international flights you have to pass a customs control where they random pick somebody. I was picked-up but customs officers have been friendly and upon explanation why I was there everything was ok. Check in facilities are fine as is passport control duty free and toilets. A good improvement since my last visit in 2005 is a full body scan. I was randomly chosen for a check too (maybe it was my day for this) and in less than 3 mins I was back with the other passengers waiting for the plane.
no
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