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Adelaide Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 58 reviews
5/10
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3/10

"inadequate area for passenger drop off"

(Australia)

This airport in general is fine however in a busy period there is inadequate area for passenger drop off and what makes this worse is the fact that an entire car parking facility has been shut down which could accomodate the excess traffic easily. I am very disappointed with the lack of attention to this particular issue and will avoid using the airport in future if at all possible. To make things worse, the only male toilet available was beyond the baggage search area, and after asking direction from a cleaner, received incorrect information to extra toilets, very disappointed!
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
6/10

"quite a sad experience"

(Singapore)

This is a newly renovated airport. Arrival via domestic flights was good. Ground Services were efficient and there were a couple of shops. At international departures they had no counter for APEC cardholders and we needed to join everyone else. Whilst they had the automatic custom clearance almost all who were not Australians had to have their passports re checked. If that is the case why not simply ask us to go to a counter for our passports to be checked. The border officers were pleasant however and professional. Duty Free shops are simply not comprehensive. Anyone on international flights are usually looking for last minute shopping and its was quite a sad experience if you ask me.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"spacious and welcoming airport"

(United Kingdom)

A spacious and welcoming airport. No problem with security and guests can wait at the departure gate until the last minute. Although the airport is about 10 years old it is clean and fresh. There are plenty of shops and eateries to amuse you whilst you are waiting for your flight.
Experience At AirportDeparture Only
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"efficient custom officers"

(Australia)

It was a pleasure to come back home after some horrific experience overseas. All together 11 airports from broken aircon to faulty luggage belts to rude staff to long line ups to delayed boarding. Filthy washroom lazy staff. Seen it all this time. Then we landed home to a warm welcome off the aircraft to a present smile from boarder security. To efficient custom officers. What a difference. Some times we forget how good we have it here.
Experience At AirportArrival Only
Date VisitApril 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"a very fine airport"

(Malaysia)

A very fine airport above average. The only downside was just the WiFi. The toilet was a bit dirty but nothing too disturbing as there were only toilet papers scattered on the floor. Other than that everything else was fine. The ground staffs were very nice and helpful. The security was also very tight but at the same time they were very polite and not rude. A good airport overall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

"light and bright and modern"

(Australia)

Airside it looks very 60's but entering it was light and bright and modern. The signage to collect baggage was very poor and we just followed everyone else hoping they too were collecting bags. Apart from this it is an easy small airport to travel from/to and I really liked it. Sure there are not a lot of food places or shops but there are enough for the size of it. Outside there is an open space concreted not sure what that is for? You traverse it to go to catch a taxi it is easily marked however. There are huge windows while waiting for your flight that you can see the runway clearly which was really nice. I definitely think this is one of Australia's better/easier airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

"impressed with rapidity of baggage"

(United Kingdom)

Flew in here in October and very impressed with rapidity of baggage collection and cleanliness of terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

"fails in its basic function"

(Australia)

Adelaide has a small airport without many shops. Certainly no massage or gym. Security is very relaxed - no guns and is a very pleasant place to sit and wait. The food expensive but not-so-great - but this is the case for most airports. However the primary function of such a building is to arrive and depart. Although a car ramp was built several years ago allowing passengers to be deposited 3 metres from the terminal this has been permanently disabled. Now taxis and domestic vehicles can only pass from over 30 metres away. Hilariously its been mentioned that this is to prevent terrorism but in my experience Adelaidians are not this paranoid self-aggrandising or stupid. If it were true I'm sure they would beef up their security in more sensible ways. More likely a structural issue that is taking too long to fix. Unfortunately due to the long an unavoidable walk to and from the terminal from any mode of transport - the airport fails in its basic function of arriving and departing with ease.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

"bordering on stupid"

(Australia)

I wonder why the Adelaide airport design layout features an access ramp up to the departures level that is not used. It was in use when the new airport was first opened and worked brilliantly as I am sure it was designed to. So why the decision to abandon it? The current system of every single person and vehicle congregating in about 50 meters of kerbside is bordering on stupid. I was told it may be for security reasons. That is also hard to understand and is also bordering on stupidity.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

"the greatest I have been to"

(Australia)

Adelaide Airport is one of the greatest I have been to. Its only a few years old with many airline that you know and love operating flights weekly here. The terminal looks out on to the main runway with many shops. During peek hours there is often quite a large line up to get through security but apart from that it's all good!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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