✅ Verified Review
| You will never find a worse airport in the world. Addis Ababa is horrible from A to Z. Way too small for the number of people it handles, it is crowded and completely disorganised. Because of poor maintenance, its roof often leaks, flooding parts of the terminal, and escalators and internet do not work (even in the lounges). The lights are gloomy, similar to those of a hospital, and there is permanent electrical "grilling" noise around. The toilets are only slightly better than those found in rural Ethiopia despite the seemingly large number of cleaners walking and chatting around. The restaurant and drinks offer is abysmally poor: there is one disgusting "international" restaurant and one even more disgusting "Chinese" restaurant. Both are always overcrowded, with non-English speaking staff, disorganised and incredibly expensive and dirty. The "London Satellite Café" should simply be destroyed and replaced with international food chains or nice restaurants like the ones found in downtown Addis Ababa. Forget about Ethiopian Airlines lounges: if you can ever find a seat available (they are overcrowded), they offer bad food, are not clean and Internet works 1% of the time. Duty free shops look more like street stalls than anything else and staff do not hesitate to haggle over prices. Forget about using credit cards: out of the 20+ times I've transited through this airport, their machines have never worked. Despite them not working, you will find staff assigned to handling the credit card machines only, separate from the cashier, showing how irrational everything is in this airport. Staff hardly ever speak English, do not wear uniforms (hence are hard to identify) and are rude and aggressive, shouting at passengers all the time. I speak Amharic and have heard some of the staff make inappropriate comments about foreigners who were not "quick enough" through security. The Chinese are renovating and expanding the airport, but I strongly doubt it can be brought to international standards given where it is now. Simple steps such as cleaning it, putting international standard restaurants, cafés and a nice traditional Ethiopian restaurant, fixing escalators, putting better lights, closing the smoking areas, replacing some of the current staff and making the internet work would go a long a way into fixing the issues. Avoid transiting through here at all costs if you have a choice when travelling to Africa.