Abu Dhabi Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 256 reviews
3/10
4 star Skytrax Rating
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6/10

"I wasn't that impressed"

(United Kingdom)

I travelled with Etihad from Melbourne to London. I don't know what terminal I was in but I wasn't that impressed. It was quite small and confusing. Lots of staff telling people where to go and you could quite easily go the wrong way and miss your connection. Facilities were ok but I was only there for half an hour so didn't use them or any of the shops. It could certainly do with improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"a transfer airport to avoid"

(Denmark)

A transfer airport to avoid. I travelled from Turkey to Australia with a stop-over in Abu Dhabi and it was not a pleasant experience. Apparently 1.5 hrs hour is not enough to catch your flight - unless it's delayed which mine (luckily) were. It took about 25-30 minutes to get out of the plane onto a bus and drive to the airport. Then you had to walk to the transfer gates and stand in line for another 30-40 minutes for another security check meaning you are left running for your gate because boarding closes 20 minutes prior to take-off. You do not get to skip line because boarding for your flight had already started - quite frankly they make a huge deal out of stressing the difference between economy and first class passengers - only the latter are treated nicely. The information boards are not updated so only once I had arrived at the gate was I told that the plane would be delayed. At that point you're stuck in a gate with no access to any facilities. On the plus side there is free wifi but that's about it. I have no idea what any of the facilities in the airport was like.
Queuing Times 12345
Terminal Cleanliness N/A
no
4/10

"services and information are below par"

(Belgium)

We just got off the plane from Brussels. Everything looks new however services and information are below par! One expects some kind of way to see which gate your connecting flight is at. In addition to that: our flight had an inexplicable delay of more than 2hrs 20mins for which no apologies or information was shown at the gate. One upside: free wifi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"found airport to be confusing"

(United Kingdom)

Landed at T1 instead of 3 found airport to be confusing after speaking to transfer staff found tunnel to T3 long walk allow plenty of time T3 badly designed with lack of information on flight departure boards very confusing with code sharing flights constantly changing far too quickly toilets down stairs from departure gate shops not stocking all brands of cigarettes/drinks. Poor boarding procedure. I know Dubai is very busy but it's a much better designed and constructed airport. I shall not be rushing back to Abu Dhabi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"airport is nothing special"

(Australia)

Airport is nothing special but not unpleasant. However every time I have been through this airport (three times) my luggage has ended up somewhere else! Don't know what is wrong with the luggage handling at this hub but it is not working.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

"seating is limited outside"

(Australia)

Abu Dhabi Airport isn't the most appealing of the world's airports but does have some virtues. The duty free stores are well stocked and the upper level food hall adequate enough. However (and this has been pointed out in previous reviews ad nauseum) the air-conditioning is just far to cold for normal passenger comfort. Virtually everyone had blankets over them while waiting for flights! The flight information boards are quite inadequate and even flights scheduled less than an hour from departure may not make it to the board. Seating is limited outside the direct gate areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"a very unpleasant airport"

(United Kingdom)

A very unpleasant airport. I connected from London to Bangkok thinking it would be a nice experience to travel via a Gulf airport as so many people are doing the same. Never again. It was bad enough dealing with ghastly food on Etihad. The food options at Terminal 3 are limited and very expensive. Also the fast food on display looked as though it was there 48 hours before. Not very pleasant at around 20 dollars for a similar meal which In London would cost less than half. A small bottle of water cost around 6 US dollars. Not many places to sit but lots of shops. Abu Dhabi makes Frankfurt and Paris look charming clean and efficient for transiting. Never again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

"nothing much has changed"

(United Kingdom)

Been a couple of years since I last travelled through AUH and nothing much has changed - completely useless flight information screens poor choice of duty-free goods and eating options and absolutely brutal air conditioning. On the plus side the airport is built on a human scale and is easy to transit through there's plenty seating and access to clean toilets (things that Dubai fails badly on). For me it's currently the best transit airport in the region.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

"coldest airport ever"

(Egypt)

Three and a half hour transit for CAI-AUH-MEL in terminal 3 only. Coldest airport ever! AC is set so high we had to get our jumpers out. Very spacious clean and lots of seats. Kid's play area is ok but mostly for under 6's and just a few cars and a play house. Free wi-fi and computer terminals. Not much to do for that length of wait - as a transit point it needs more activities. Also even though departure gate was directly next to arrival gate we had to walk to the other end of the terminal to the arrivals area clear security and then walk back again to the departure gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

"no queue at all for the return flight"

(United Kingdom)

Transfer from MAN to BKK. As a Silver member of an Etihad guest I can access the Al Reem lounge which is a big plus apart from duty free not a lot of things to do apart from free wifi. However as previous travellers note at peak times the security clearance for transit passengers can be very poor - I saw the longest line yet all the way back to T1 nearly on the way out but no queue at all for the return flight. Like a lot of other airports need to plan better for peak periods early morning early evening - if they do this it would get a lot better reviews.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes