Abu Dhabi Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 256 reviews
3/10
4 star Skytrax Rating
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1/10

"everything here is very costly"

(India)

Abu Dhabi Airport is small and just has one shopping area. I was surprised with the price tags, everything here is so very costly. The same product is 78 euros in some other duty free and 104 euros here. Alchohol is also very costly. To spend 7 hours here is a torture, with not enough charging points and seating is miserable. Would try not to travel via Abu Dhabi any more.
Experience At AirportDeparture Only
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Still waiting 4 hours later"

(Kuwait)

The worst experience and I'm still living it. It's been 4 hours since my colleague and I arrived at Abu Dhabi Airport, we arrived at 12.30 pm, it's 4.30 pm now and we're still at the airport. Immigration has been telling us to wait for approval since we landed. 4 hours is stupidity. We're here for a business trip. We usually go to Dubai which only takes 5 min for the visa process and figured it would be the same here. There are far too many employees and no one is doing anything but hanging around on their phones. Next time I have a business trip here I will be landing in Dubai and driving down. Still waiting 4 hours later.
Experience At AirportArrival Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"perpetually under construction"

(United States)

Perpetually under construction. Bussed from plane to the terminal, was a disaster, lots of pushing and shoving. The signage was poor, it was dirty, there was a family having a picnic at the bottom of a corridor, I mean, blankets, wives, children, tea sets. I didn't realize that the airport was a campground. The Pre-clearance to the USA is not very nice, rude staff, and global entry is pointless. Once you get past that, there is no food, no water, no communication, no idea why your flight is an hour late, and no idea how much longer it will last. I'd try not to fly through here again.
Experience At AirportTransit
Date VisitJanuary 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"the place was so untidy"

(United Kingdom)

I didn't like this airport at all, not for the airport but for the people in it and then the after care of the staff. Toilets were disgusting, the sleeping area with recliner chairs was comfy buy some of the seats were ripped and rubbish and mess all over the place. Power area to recharge didn't work very well and as the place was so untidy with rubbish I didn't want to eat any food there. Duty free looks great and the transit area works very well.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"uncomfortable trip from terminal to plane"

(United Arab Emirates)

We were transported to the aircraft in a very poorly air conditioned bus. Too many passengers in the bus which resulted in an uncomfortable trip from terminal to plane. I love Abu Dhabi but do not expect such poor quality service from what should be considered a reputable airport and reputable airline (Etihad).
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"terrible airport"

(Malaysia)

Terrible airport, queues at the few toilets for both men and women. They (of course) also smell. A laugh worthy "children's play area". Enough of a reason for me to not fly Etihad next time around.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"had to sit on the floor again"

(Thailand)

I'm back here again since 2014, there seems to be no improvement of the seating at the airport, of which there are not enough for everybody. I had to sit on the floor again just like last year which is pretty sad.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"everything is overpriced"

(Germany)

The airport is alright, but the layout is not ideal to accommodate huge passenger flows from one gate to the other. You will find everything you need. Everything is overpriced. Announcements could be louder and better sometimes. Airports in Qatar and Dubai are much nicer.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"seems like nothing has improved"

(Thailand)

Back to this airport again after 1 year, seems like nothing has improved. Passengers have no seats to sit and not enough toilet for all. I am atually writing this review now on the floor of Abu Dhabi Airport.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The worst airport I've been to"

(Australia)

The worst airport I've been to. In the last month I've visited airports in Manchester, Munich, Nice, Trieste and Dubai - and Abu Dhabi has to be the worst. They don't even provide anywhere to sit. Or more precisely, they have about 50 seats for hundreds of people. The staff members scanning (or not) the bags at security don't instill much confidence.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no