"all unbelievably awful"
P Garlov (Russian Federation)
✅ Trip Verified | I had 4 flights with Xiamen Air during one trip. First flight (Guiyang-Fuzhou) was delayed for an hour. 2nd flight (Fuzhou - Kuala Lumpur) was fine and with no problem. 3rd flight (Kuala Lumpur - Fuzhou) was delayed for two hours, 4th flight (Fuzhou - Guiyang) was cancelled. They replaced last flight with the flight next morning (provided transfer and hotel) and this flight is delayed too! Right now we're sitting inside the airplane and waiting for the info on how long delay is. Each time their excuse was - air traffic. That's all unbelievably awful!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Guiyang to Kuala-Lumpur via Fuzhou |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"left my luggage behind"
Anna Kwiatkowska (United Kingdom)
Not Verified | Amsterdam to Taipei via Xiamen. The airline left my luggage behind in Amsterdam when I had one of the transfers, probably due to short time to change planes. The beginning was fine- they took all the details, they knew exactly where my luggage was left, so they looked very professional. I could not be at home at the time they had scheduled the courier to arrive, so I asked if the luggage can be delivered at a specific time, which was still within their working hours. They agreed to that. The courier has not arrived. They did not leave any message about that. Then, the next day when I called, they were surprised the luggage was not delivered, and they asked me to wait at home all day (9am-5pm) to receive the courier, despite I mentioned I need to go out and get something to eat. My friend who speaks Chinese called, and my luggage will not be delivered today. The staff has misinformed me and I would have waited in vain all day sitting in the flat. At one point one staff member because he did not seem to understand what I am saying just hang me up. Before the flight, I also send an inquiry, and they did not answer at all. Thus, the airline completely lacks communication. Otherwise, the flight is well-attended, 2 hot meals and one breakfast for 10.5 hour flight, and comfortable seats.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Amsterdam to Taipei via Xiamen |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"for the Chinese not others"
B Keane (Canada)
✅ Trip Verified | Chongqing to Xiamen. An airline that would be for the Chinese people not others, we had two flights with them Chongqing to Xiamen then on to Ho Chi Min. Both flights had delays of over an hour, food was pretty bad, although some English spoken it wasn’t understandable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chongqing to Xiamen |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"because it was cheaper"
5 reviews D Vale (United States)
✅ Trip Verified | Just finished a round trip LAX - Qingdao - xiamen - Taipei. The return trip didn't involve Qingdao. I picked this airline because it was cheaper than China and Eva air. There were actually even cheaper fares with Air China and China eastern but I refuse to fly with them due to the horrendous reviews. 787 for the Long haul were nice. Planes were fairly new. Good amount of pitch. Movie selections were limited but adequate. Food was terrible for our taste. The kids meal for my 11 year old was also mostly inedible. Service was great however. Flight attendants had great attitude and seemed to be working nonstop. 737 between Xiamen and Taipei was old and dirty. Don't understand why they would also offer a meal for such a short flight. I hate wasting food but couldn't eat that one either. Transit at Qingdao was confusing. We were given the wrong arrival cards twice so had to rewrite them 3 times. Transit hotel in Xiamen was free for our 8 hour layover. Hotel was not in good shape. I would rate it 2.5 star. On our return trip, we took the hotel option again and asked if we could pay extra for a better hotel. He said no and insisted to give us 3 rooms for the 5 of us. Then he entered in one of the names wrong on the reservation. I now have some personal information of some guy named Dustin. The hotel this time is a different. Not as bad, maybe a 3.5 star. But both hotels didn't have non-smoking rooms. I overheard another guest requesting a non-smoking room and was rudely told to come back down and ask for another room she didn't like the room. We don't think we'll fly Xiamen again. Layover in Xiamen would be nice if the city had much to offer.
Aircraft | Boeing 737 / 787 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Taipei to Los Angeles via Xiamen |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
Xiamen Airlines customer review
William Van Smoorenburg (United States)
✅ Trip Verified | Bangkok to Los Angeles via Xiamen. My wife was not allowed to board the plane on March 14. They would not work with us at all on rebooking us or refunding ticket even though she arrived at airport 4 hours before scheduled boarding. She has Thailand Passport and so they would not allow her to fly through Xiamen. I had to scramble and book very expensive flight for that night through Philippine Airlines. I will never book with this company again!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Los Angeles via Xiamen |
Date Flown | March 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"comfortable seat on Boeing 787-82
G Kan (Singapore)
✅ Trip Verified | Singapore to Los Angeles via Xiamen. Enjoy when inside aircraft which clean and comfortable seat on Boeing 787-8. Plenty of food and drinks provided. The only problem when check in to the flight from Xiamen Airport to Singapore Changi Airport. Long queue as many other tour tourist line up. Ground handling spoil / damaged my baggage but Xiamen Airline replaced new baggage for me.
Aircraft | Boeing 787-8 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Singapore to Los Angeles via Xiamen |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"pair you with other travellers"
Steven Tang (United States)
✅ Trip Verified | Ho chi Minh to Los Angeles via Xiamen. Good flight. Check in fast and easy Boarding. Meals and services was good. Clean aircraft offer bottle of water and peanuts before meal services. Offer drinks entire the flights. Only things communications with cabin crew. If they know what you want they will help you. If not, they just ignore you. Transit in Xiamen they provide free hotels over 8 hours layover. If you are solo traveller try to pay extra because otherwise they will pair you with other travellers. You have to pay taxi.
Aircraft | Boeing 737 / 787 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ho chi Minh to Los Angeles via Xiamen |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not going use this airline again"
Valeriya Borisova (United States)
Not Verified | Los Angeles to Denpasar via Xiamen. It was pretty clean cabin. I didn't like food at all. I am vegetarian, and system didn't allowed me to choose my food preference, when I called the company (24 prior my flight), they said it is too late. Also, system didn't let me to check in, I had to check in in the airport. What I hate most is on my way back to the States, I had go pro camera in my suitcase, which was stolen. I'm not going use this airline again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Denpasar via Xiamen |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"everything normal and fine"
3 reviews E Li (China)
✅ Trip Verified | Dalian to Hong Kong via Fuzhou. The flights were both short, normal food, everything are normal and fine. The things I really appreciately are the transit service and cabin service for Skyteam ElitePlus members. From Dalian to Hong Kong there is no directly flight, but connecting with Xiamen airline with international flight, they offer free transit hotel if the flights are on a different day with 24 hours gap. The flight attendants come to say greetings to me, with a small water and newspaper.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dalian to Hong Kong via Fuzhou |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Legroom is comfortable"
1 reviews H Huang (Vietnam)
✅ Trip Verified | Xiamen to Ho Chi Minh. Great flight with cheap ticket. Legroom is comfortable, food is good and cabin crew is superb. Our flight is 252 usd for return flight from HCM to Shanghai via Xiamen Airport.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Xiamen to Ho Chi Minh |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |