✅ Verified Review
| Seattle to Tokyo via Shenzhen & Xiamen. Super cheap tickets, lack of information before and during trip, some airport confusion if you're really out of it or don't speak Chinese. They provide a hotel if flying all legs of trip on Xiamen Airlines with overnight layover, entertainment and food caters to Chinese tastes. I speak Mandarin, so I rate this flight a 8/10. Screaming deal of a ticket booked in 12/2016. Super nervous after receiving email in January 2017 of seat cancellation for the first leg of my trip (Seattle-Shenzhen). Customer service doesn't speak English. Got a call back in Chinese (my Chinese is ok, but not my first language) and took about 30 minutes plus another 30 minute call back to realize that the seat No I requested was cancelled and not the seat on the flight. Over next few months, received a few more e-mails stating that flight times had changed, even though they were the same as when we booked them. Still felt insecure about whether or not our trip would really happen. No online check-in for foreigners. We show up at the airport and have an easy check-in. Heard that Xiamen Air provides a hotel which the airport staff confirmed. Arrived at Shenzhen to some chaos - they separate the transfers passengers, people are confused as to where to go, but are shepherded by the Xiamen air staff. Waited about 45 minutes with several other foreigners to get my boyfriend's 24-hour transit visa which allows him to leave the airport. Disembarked at Xiamen, shepherded again by the staff to pick up our baggage. Many of the foreign passengers did not know about the hotel that Xiamen air provided us with, since we all arrived around 9pm and had connecting flights in the morning. They expected to sleep on the floor of the airport. Followed signs to the reception desk that makes lodging arrangements. Showed our passports and tickets and provided with a room at the E-Charm Hotel in Xiamen. If you are travelling alone, they will pair you with someone of the same gender. The hotel is about 10 minutes away from the airport and costs about 15 RMB one way. Although the room provided was free, we had to cover our travel expense both ways to and from the hotel. I think this is strange. If you are only going to and from the hotel, the cash machines up on level 2 allow you to take out 100 RMB. Hotel was nice for Chinese standards! Continued to Tokyo in the morning. Flights were all around ok - seats were good enough, entertainment and meals were Chinese oriented - we ordered vegetarian meals. They were stingy on the drinks and don't add ice unless you ask. Warm beers on international flights, but grab them early.