✅ Verified Review
| Hong Kong to Beijing via Xiamen with Xiamen Air (MF). Xiamen Air has just started intercontinental routes. I took this itinerary, as I was interested to see their transfer service. Outbound flights from HKG to PEK via XMN was smooth. HKG to XMN was a new B738, they provide light meal for this 50min flight. XMN to PEK with Boeing 788, PTV with good selection of movies, songs. Seats are comfortable. Inflight service was good, FAs were attentive. Xiamen Air has hotel arrangement if your connection is overnight. However, the hotel is not around the airport, and the hotel did not meet a 4-star hotel standard (which is claimed). For First, Business class, Skyteam Elite, Elite plus member, they provide your own room. For Economy, you will have to share with others! XMN lounge at domestic sector meets an average standard providing Chinese cuisine, fruits and drinks, but choices at breakfast time are limited. Inbound flights from PEK to HKG via XMN with a 2-hour connection. Flight PEK-XMN was delayed and I was worried about missing my connection to HKG wihch was the last of the day. The customer service manager at PEK did a good job. Before he stepped in, I was not happy with the way they dealt with my concerns and the delay. He coordinated with his colleagues at XMN, and also prepared backup plan for me. The flight to XMN took off 2-hour behind schedule using a B757. Onboard services were good, but ground services at XMN for transfer was not very clear, a lack of guidance and communications. MF lounge at XMN international section has no added-value, small and crowed. Overall impression on this journey was above my expectations, I will definitely choose Xiamen Air again. But as a new player for transfer and intercontinental market, the service at XMN, could do better comparing to its competitors.