Xiamen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 34 reviews
6/10
3 star Skytrax Rating
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5/10

Xiamen Airlines customer review

Review by (Indonesia)

Jakarta to Changsha via Xiamen on May 27 2014 on MF 868 and MF 8504. Crew service was very inconsistent especially on Jakarta to Xiamen leg The male crew seemed rude and unhappy however the return flights to Jakarta on June 3 2014 were fine on both legs (Changsha to Jakarta via Fuzhou) on MF 8470 and MF 869. The purser on MF 869 was very helpful. I do not understand why their service is pretty inconsistent. No PTV and feel pretty bored especially for 4-5 hours flights. Meal presentation looked awful but the food was edible. They should improve by staff smiling more better entertainment and better food presentation.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Xiamen Airlines customer review

Review by (China)

Dalian to Kuala Lumpur via Xiamen. I might have rated it more positively if this first time of mine to travel with them was a domestic flight. It felt like a domestic flight to me in all dimensions. You are not allowed to check in online or select seat before trip no matter how much you pay for the ticket. What's worse the first segment (domestic) of the flight opens its check-in 1.5 hrs before it opens for int'l passengers (they can check in even earlier online) so the 5 of us we were almost given seats far apart. When passing immigration at Dalian you felt it was quite informal. And then you pass a formal immigration at Xiamen again. Equipment was B738 what you may not expect to sit in for seven plus hours. Seat pitch was no different than any domestic. No PTV poor TV programme. Dinner was OK coming with bread pickled snack and fruit. Cabin crew not as good as they boasted themselves to be and did nothing to stop a Dalian tour group from talking the whole route and running up and down the cabin to annoy other passengers. This particular flight I took MF831 was not punctual as usual. I wouldn't recommend anyone to try Xiamen int'l flight.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Xiamen Airlines customer review

Review by (Singapore)

SIN-XMN return. Basically a domestic airlines. Food quality very basic poor inflight entertainment. Worst of all no smiles on the faces of the cabin crew. Not up to standard for international flight.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Xiamen Airlines customer review

Review by (China)

Beijing-Xiamen on Dec 18 first time with Xiamen Airlines. Old B737-700 but clean and well-maintained. On-time departure and arrival. During the 3hrs flight delicious hot lunch and several rounds of beverages served they even served peanuts after lunch and mints before landing! Friendly and efficient cabin crew well-done Xiamen Airlines!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Xiamen Airlines customer review

Review by (United States)

Flew PEK-FOC and back. Took the early morning flight which are always on time. Served a biscuit and some snacks for breakfast. Only problem was that the entertainment was in English only. Tickets were cheap and cabin crew were ok. I would choose this airline over China Southern or Eastern.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Xiamen Airlines customer review

Review by (China)

From Shanghai to Xiamen. The flight was delayed one hour due to air traffic control. Served pork with rice. 2 hours flying time. Not bad.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Xiamen Airlines customer review

Review by (China)

SHA-XMN: typical Chinese airline product. Tight seat pitch. Peanuts and a drink were given on the 2 hour evening flight whereas China Eastern provides a hot meal. Drop down screen showed a Chinese TV show. FAs were efficient but not particularly friendly. There is nothing to distinguish Xiamen Airlines from the other Chinese airlines so book by schedule.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Xiamen Airlines customer review

Review by (Finland)

Hong Kong-Xiamen. Pleasant aircraft interior although looks old on the outside. Great snack box on only a 1 hour flight. Cabin attendants courteous and well presented.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Xiamen Airlines customer review

Review by (Australia)

Wuhan-Chengdu in Y class. Check in was fine at Wuhan airport group check in counter staff friendly and efficient. Flight delayed 2 hours dinner was distributed at terminal which was tasty and I was impressed with the quality. Boarding was fast and staff were holding a sign to switch off the mobile phone. Smooth 2 hrs flight and no drama. Cabin crew friendly and helpful. All in all it was uneventful flight and will try this airline again in the future.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Xiamen Airlines customer review

Review by (Hong Kong)

HKG-XMN-HKG. Both legs fairly new 737 seat room and cleanliness ok. Substantial hot meal served for a 50 minute flight. First leg on time smooth flight crew spoke only poor English but were friendly enough. Good attention to safety where mobile phones and seat belts are concerned. Return flight delayed 6 hours due to weather. Boarding 3 hours late followed by another 2 hours wait on plane (food and drinks served) then another hour almost in HKG while waiting for a gate.
Cabin FlownEconomy
Value For Money 12345
no
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