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Xiamen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 35 reviews
6/10
3 star Skytrax Rating
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7/10

"a mixed bag"

(United Kingdom)

Xiamen to Amsterdam. Bit of a mixed bag. The food and seat comfort were quite decent but a few other issues would make me think before travelling with Xiamen Airlines again. Cabin crew had very limited English to the point they didn't understand the "word" vegetarian when they came around with the meal. The cabin temperature fluctuated greatly on the flight and to make matters worse, I was sat next to overweight passenger who smelt strongly of alcohol and had no concept of personal space. After he had elbowed me for about the 10th time, I decided to look for another seat but by now everyone was sleeping and simply decided to stick it out. I could have asked one of the crew but given their level of English, I thought better of it. The economy seats have UK style power sockets so useful for laptops as the inflight entertainment is somewhat limited although the screen and entertainment system was quick with none of the usual lags I have experienced on other airlines.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteXMN to AMS
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"seats not very comfortable"

(Singapore)

Flew Xiamen Airlines from Singapore to Hangzhou and back. Crew were generally helpful, however there was one male flight attendant who was exceptionally rude. Note that mobile phones cannot be used throughout the flight (even in airplane mode), as this is China Aviation Authority ruling. Food is acceptable. The cabin seats are not very comfortable. Xiamen Airlines is not recommended for medium or long haul flights.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSIN to HGH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"crew was very unhappy"

(Singapore)

I have flown Xiamen Airlines over the last year 2 to 3 times per month. The last three flights have been horrible. My last from Xiamen to Singapore was 2.5hrs late taking off. The airline held the aircraft because an incoming connecting fly was late. That's just wrong. The food was horrible and no water service. The cabin crew was very unhappy and not very helpful. I will do best not to fly on Xiamen Airlines again.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteXiamen to Singapore
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"premium price for no class airline"

(Malaysia)

Kuala Lumpur to Fuzhou with Xiamen Airlines, and paid premium price for no class airline. Delays on outward and return flight. Food was quite poor and served in paper boxes. Same menu there and back and same lack of taste! Inflight entertainment was non-existant and the cabin crew were rushed and at times sounded like giving orders. Seats were not comfortable and not much different from many low cost carriers. Departure at Fuzhou was a mess and almost every bag needed to be manually checked. You would imagine that the counter staff could speed things up by giving advice on China's special baggage rules. Note - do not pack your powerbank and certain electrical items in your luggage!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Fuzhou
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

Xiamen Airlines customer review

(Indonesia)

Jakarta to Changsha via Xiamen on May 27 2014 on MF 868 and MF 8504. Crew service was very inconsistent especially on Jakarta to Xiamen leg The male crew seemed rude and unhappy however the return flights to Jakarta on June 3 2014 were fine on both legs (Changsha to Jakarta via Fuzhou) on MF 8470 and MF 869. The purser on MF 869 was very helpful. I do not understand why their service is pretty inconsistent. No PTV and feel pretty bored especially for 4-5 hours flights. Meal presentation looked awful but the food was edible. They should improve by staff smiling more better entertainment and better food presentation.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Xiamen Airlines customer review

(China)

Dalian to Kuala Lumpur via Xiamen. I might have rated it more positively if this first time of mine to travel with them was a domestic flight. It felt like a domestic flight to me in all dimensions. You are not allowed to check in online or select seat before trip no matter how much you pay for the ticket. What's worse the first segment (domestic) of the flight opens its check-in 1.5 hrs before it opens for int'l passengers (they can check in even earlier online) so the 5 of us we were almost given seats far apart. When passing immigration at Dalian you felt it was quite informal. And then you pass a formal immigration at Xiamen again. Equipment was B738 what you may not expect to sit in for seven plus hours. Seat pitch was no different than any domestic. No PTV poor TV programme. Dinner was OK coming with bread pickled snack and fruit. Cabin crew not as good as they boasted themselves to be and did nothing to stop a Dalian tour group from talking the whole route and running up and down the cabin to annoy other passengers. This particular flight I took MF831 was not punctual as usual. I wouldn't recommend anyone to try Xiamen int'l flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Xiamen Airlines customer review

(Singapore)

SIN-XMN return. Basically a domestic airlines. Food quality very basic poor inflight entertainment. Worst of all no smiles on the faces of the cabin crew. Not up to standard for international flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Xiamen Airlines customer review

(China)

Beijing-Xiamen on Dec 18 first time with Xiamen Airlines. Old B737-700 but clean and well-maintained. On-time departure and arrival. During the 3hrs flight delicious hot lunch and several rounds of beverages served they even served peanuts after lunch and mints before landing! Friendly and efficient cabin crew well-done Xiamen Airlines!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Xiamen Airlines customer review

(United States)

Flew PEK-FOC and back. Took the early morning flight which are always on time. Served a biscuit and some snacks for breakfast. Only problem was that the entertainment was in English only. Tickets were cheap and cabin crew were ok. I would choose this airline over China Southern or Eastern.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Xiamen Airlines customer review

(China)

From Shanghai to Xiamen. The flight was delayed one hour due to air traffic control. Served pork with rice. 2 hours flying time. Not bad.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1 to 10 of 35 Reviews