Xiamen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 131 reviews
5/10
3 star Skytrax Rating
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7/10

"attendants are friendly and polite"

(Taiwan)

Trip Verified | The cabin is clean. Flight attendants are friendly and polite. Seats can be reclined easily. The food is delicious and fresh. Flights departed on time.
AircraftBoeing 737-800 / 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Amsterdam via Xiamen
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"such unreliable schedule"

(Singapore)

Trip Verified | I booked a round-trip Xiamen Airlines for my coming March 2024 Osaka trip. Due to the long transit time, I book hotels for the round-trip. After the booking, Xiamen Airlines made several changes to the flight schedule. All those changes are minor. But each time I receive a change, it is very stressful to ensure that my trip will not be badly affected. On 20 Feb 2024, Xiamen Airlines made a very drastic change in the flight schedule by 1 day later. This drastic change of course adversely affected my trip. Given such unreliable schedule, I do not think I want to book Xiamen Airline anymore. Now I have to work with the travel booking company to cancel my flight and hotel bookings. Request for a full refund. And search & book another flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Osaka via Hangzhou
Date FlownFebruary 2024
Value For Money 12345
no
1/10

"disappointed with this airline"

(United States)

Not Verified | Very disappointed with Xiamen Airlines. I went back to china in October 2023 and checked in two luggage bags, everything went well. When I came back to the USA from china things happened. First they cancelled the flight, then they transferred me to other airlines but only allowed me to checked in only one luggage bag! And the manager on duty in the airport on that day couldn’t solve the problem, she seemed like just wasted my time because I didn’t have time to argue as I needed to board first in order to catch the next flight to the United States. She asked me to pay for the second luggage by myself which was the only way that I could do. I tried to explain that I came from America with two bags, she said maybe other staff made mistake and later they would do investigation then someone would contact with me. However more than two weeks have passed, nobody contacted me. Very disappointed with this airline and I feel very angry about what they did.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFuzhou to Hong Kong
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Dont fly with them"

(Belgium)

Not Verified |   Worst airline ever. They lost my bag. Already waiting 3 days to pick it up. Instead of delevering it to my hotel they leave me waiting and barely replying to my emails. Dont fly with them
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Manila via Xiamen
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"I was happy with Xiamen Airlines"

(Ireland)

Trip Verified | Was very happy with most aspects of the flight except for the huge waste of time having to go through the arrivals procedure with luggage and check in again the next morning when bags could have stayed in the airport. On my return flight, I went through arrivals again and then did not know where to go to get the free hotel. I ended up at the transfer desk where hustlers were telling me no more room at hotels but they could take me to a hotel for 30$. The Airport staff using their phone apps to translate advised me where to go. I was happy with Xiamen Airlines except for the fact that I paid extra for premium economy but after boarding found that it did not exist. The cabin staff suggested I contact a Chinese number which didn't make any sense as I couldn't use my phone in Xiamen. I just emailed them for a refund. The Xiamen hotel was super and the buffet breakfast was superb. Glad to have walked around Xiamen for a few hours before flying further.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAnsterdam to Manila via Xiamen
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"They have no care"

(Netherlands)

Trip Verified | I bought a business class from Amsterdam to Kuala Lumpur via Xiamen and I only had 3h transit in China and according to China government less than 24h traveler do not need to get transit visa. The Xiamen Airlines crew has not a good knowledge and they deny me boarding and i have suffered losses. Now they are even care to check what mistake they have done to refund my ticket money even. They have no care and no customer service.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAmsterdam to Kuala Lumpur via Xiamen
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

“I will not fly with them again”

(Netherlands)

Trip Verified | I flew from Denpasar to Amsterdam in December 2023 with a transit in Xiamen. The flights themselves were fine but the transit in Xiamen is a hassle and not worth the lower price the airlines offers compared to their competitors. On the route I flew, the main competitors are KLM, Qatar airways, Emirates and Singapore Airlines. To transit in Xiamen to your onward flight, you need to clear immigration twice which means filling in a form, queueing up, cleariing immigration as if Xiamen is your final destination and you are entering China (which I was not). Some other travellers have reported being questioned by immigration (WHY?) and even being held for an hour or so. In my opinion, this is unncessary and inappropriate. Then also you have to go to the check in area again, wait in line and check in separately for your connecting flight whereas it is common that you are checked in and receive boarding passes for all your flights at the point of origin. I have sent an e-mail to Xiamen about this and am awaiting their reply. For now I will not fly with them again until the transit procedure has been changed to not require going through immigration and checking in separately for a connecting flight. None of the competing airlines mentioned require these things, allowing for a more pleasant experience and more time to relax and use airport facilities.
AircraftBoeing 737 & Boeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenpasar to Amsterdam via Xiamen
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

“not worth the price we paid”

(Malaysia)

Not Verified | Cabin crew is good and courteous. Food in Business Class from KL to Xiamen was really not reflective of price you paid, can say worse than any food you get in a local Malaysian coffeeshop. The return flight to KLIA has better food but still not up to the mark for Business Class. No wine was served. Bread is cold. The seat has no TV monitor and no power or USB plug in points. It is also hard to adjust the seat. It reminded me of the 737 plane we took in the 90s. I would rate it as a low cost carrier and not worth the price we paid. Some LCC is better than this. Maybe their Economy section is better than other airlines but I wont know.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Xiamen
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"really nice experience"

(Netherlands)

Not Verified | Had a really nice experience with Xiamen airlines. The crew was really nice and helpful. Food was good. Enough legspace. Xiamen airport is small and it was hard to get wifi but ask the staff and you will be oke.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Melbourne via Xiamen
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline I have taken so far"

(Singapore)

Trip Verified | It is the worst airline I have taken so far. Poor passenger service during check in. You can’t see any facial expressions from the staff face, look like so crucial and unhappy. The staff attitude is also a disaster. Can’t answer the questions properly and put so much weight constraint in the luggage weight, even there is not much exceeding of the weight. Do not recommend to take this airline if there is alternative airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Fuzhou
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no