✅ Verified Review
| My family and I travelled from Beijing To Taipei Songshan (TSA), and Taipei TPE to Beijing, both times with Xiamen Airlines in Economy class. The Good - compared to other Chinese airlines, we found the food and drinks service to be much better. The legroom on the Boeing 787 from PEK to XMN and vice-versa was very good, and the staff were friendly. An OK selection of IFE was provided on the 787 including a range of English speaking movies and many games. On 3 of the 4 flights the kids were handed an activity pack which they enjoyed playing (for about 10 minutes). The Bad - legroom on the 737 between Xiamen and Taiwan was poor. Transferring in Xiamen in both directions was ridiculous. When we checked in at Beijing, our bags were tagged through to Taipei, however we were advised that we had to go to a separate counter at Xiamen to get our boarding passes for the flight from Xiamen to Tiapei. It was not easy to find where this was once we got to Xiamen, there were no instructions nor staff to assist. Once we found the counter we were told that it didn’t open until 2 hours before the flight (we had a 3 hour layover), and there was nowhere available to sit and wait. Taking this in our stride, it was like a “red rag to a bull” when as soon as we boarded the flight to Taipei they showed us a video promoting how good Skyteam was, with their “Seamless transfer service”. It was worse when returning from Taipei. The bags could only be tagged to Xiamen, and boarding passes could only be provided to Xiamen. There was no specific transfer facility for connecting passengers that we could use to re-check bags onwards to Beijing, and no instructions whatsoever provided to assist in the transfer. Fortunately we live in mainland China so could find our way around the system, however it would have been utterly confusing for passengers who had never been to China before, with no assistance provided. If Xiamen Airlines has aspirations of being a true regional and international player, it needs to revisit its transfer services through Xiamen and replicate those of other successful airlines in performing transfers. Its part-parent airline China Southern does a dramatically better job handling passengers through Guangzhou.