WOW air

✅ Trip Verified | Dallas to Frankfurt via Keflavik. I had the worst travel experience with this airline. On a long distance flight there was nothing provided, not even a glass of water. The seats are very uncomfortable and you won’t find any blankets and pillows. The prices are low but for long distances definitely not recommend. And I am used to very low standards of comfort while traveling!!

✅ Trip Verified | Toronto to Paris CDG via Keflavik. I flew yesterday and it wasn't a bad flight. I had no issues. They're a low-cost airline. You get what you expect and what you paid for. Our flight wasn't late, the flight attendants were friendly, the pilots were friendly (we took a photo with them for my daughter's first flight), it wasn't bad at all.

Not Verified | New York JFK to Kevlavik. WOW Air is the worst airline someone could fly. Unfortunately the ticket price looked so attractive that we booked the flight. When we checked in, we had to pay an additional $180 dollars for two carry ones and a checked bag. This is more than we have paid for the ticket. I’m beyond frustrated and will make sure to never ever fly with Wow Air.

✅ Trip Verified | Edinburgh to Los Angeles via Reykjavik. The Wow Air employee who checked me in at the airport withheld my passport when I wanted to step aside and explore other options for bag check. I had to demand it three times before he handed it back to me. He was rude and completely out of line. I emailed the airline about the employee's behavior and received an automated message, thanking me for my feedback. As for my in-flight experience, Wow's impossibly low standards continued. They do not give complimentary water on the plane, the USB charging stations in the seats were broken, the bathrooms were dirty, there was no option for entertainment and the seats were very uncomfortable with exposed scratchy velcro on the headrests. I am appalled at what this airline deems acceptable service. I would never fly with Wow again, not for any price.

✅ Trip Verified | Recently we booked a flight through Cheapoair two weeks prior to returning to NY from Berlin. I certainly did not get a bargain but at the time was the only trip that was going to be the least lengthly in comparison to the available options. I paid full premium price for probably tickets that may have been a bargain. WOW customer service is in India and I had a terrible time getting accurate information. There is no onboard wifi, TV screens, no snacks, no meals (unless you buy) you must pay for checked luggage. Anything you may get a courtesy from other airlines you pay a high premium with WOW. So bring your own food and entertainment or you will starve and stare at the back seat of the person in front of view. I had a 9 hour flight so I broke down and rented an Ipad that only lasted four hours before the battery ran out and to boot there are no chargers on board. Terrible experience I do not recommended.

Not Verified | Toronto to Reykjavik. Worst airline ever. we had previously paid for our checked bag and carry oms prior to and when arriving at the check in gate the lady at the desk continues to try and charge us for uneccesary things. At one point she said we had to pay for our carry ons making us shove things in our luggage and pay an extra 75$ stating we had no choice and that if we didn't pay we would not be getting on our flight even after we showed her our papers. We have documents stating that we had paid for everything yet we were double charged. And because she made us stuff our bags in our checked luggage we had to buy extra things at the airport.

✅ Trip Verified | We were abandoned in Iceland even though we were in the airport 3hrs before departure and 1 hour at departure gate. Our parents managed to get on the bus to the plane but due to the many lines for different planes all happening at the same time. No call outs on the tannoy, no attempt to grab us out of the line, we were only a few metres from the desk! We just assumed everyone in front of us was still getting on the plane and there would be another bus coming for us all. We weren't the only ones that didn't get on either. We filed a complaint straight away and waited 19 months for a reply which basically said tough luck. Wow air clearly didn't even read our complaint as all they replied was it's our fault because we were not there on time. Our parents were in front of us and they got on the flight. I was emailing them regularly to remind them to reply to our complaint but was always ignored. The airport then closed for the night and we had no where to go. We had to organised new flights with Norwegian and had to find a hotel for the night.

✅ Trip Verified | Berlin to San Francisco via Keflavik. Never, ever fly WOW air. Their customer service is inept to non-existent. One of our bags was lost en route to SFO – it’s been 15 days and they still haven’t located it. 15! Not only that: we have yet to receive any response aside from automated messages that start with stock lines like “we love getting emails and have a team of email-loving experts going over your request.” Be certain, they do not. And every message refers you to a new, different, equally useless address; it’s like Kafka with bots.

✅ Trip Verified | Los Angeles to Keflavik. They are a budget airline which does mean you have to pay for food, water, seat reservations, and bags, but this means you get a low fare. You do get what you pay for. The flight attendants are nice and helpful. You get a huge amount of legroom for a budget airline- and I am 6' 2, but in exchange for the legroom, the seats are thinner and less padded. Flight was delayed leaving LAX but arrived in KEF on time. I have flown Wow on a total of 5 flights and I have never had a problem. The food on the flight is ok but not great. I recommend picking something up in the airport and eating it on the plane. The water is also expensive and small so pick some up in the airport (the Icelandic water is cheaper in KEF airport duty free too). There are NO tvs or inflight entertainment so download something on netflix, sleep or bring a book or other activity. There is also NO wifi. While most things I said are negative I paid so little for my flight, it is worth it. I would fly them again.

✅ Trip Verified | Milan to Cleveland via Keflavik. They think they are cheap, but they are not. You will end up paying more with other fees, like luggage and for the food on the plane. Their aircraft are basic and no TV. They will change your seat number at check in even if you have selected online. They sale the food 5 times the real price, like 99 cent noodle sup for 5 euro. Not comfortable at all. If you do the calculation right,you do not need to fly with them. Wow air has its destinations with a stop in Keflavik airport in Iceland, where you have to wait long hours and deal with rude airport staff and the most expensive food in the planet. 10 dollars for a bowl of soup or 9 dollars for chicken tenders or 7 dollar capucino. Avoid WOW air and Iceland airport.