"two flights and two lost suitcases"
L Lewis (Germany)
✅ Trip Verified | "WOW" as in two flights and two lost suitcases. (They will say it is "Delayed", but when they don't know where it is, that is lost to me). No entertainment systems on intercontinental flights? Not even coffee included in the ticket price? I'd like to be positive about something, but all this has done is tell me I will happily pay a little more for a flight that is on-time, with my suitcases, and a lot more comfortable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Reykjavik via Toronto |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"They rip you off"
Juliano Cekaj (United States)
✅ Trip Verified | Copenhagen to Toronto via Keflavik. The worst company When i came from states to Europe they didn't charge me for my personal item. But when I travelled from Europe to Toronto for the same personal item they charged me 100$. This is ridiculous with the same personal small bag. I will never fly with this company again. They rip you off.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Toronto via Keflavik |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a competitive price"
9 reviews Louay Alwazir (United States)
✅ Trip Verified | Keflavik to Baltimore. Long flight with comfortable seats and basic services. No entertainment system! Easy short transit in KEF. Wish it were longer since there were lots of food and shopping outlets that looked good. I did manage to have a quick meal because I didn't pre-order an in-flight meal and purchased local chocolate (highly recommend). Flight attendants should make more effort to smile. I thought this was a competitive price for a last minute purchase.
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Keflavik to Baltimore |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Good value flight"
9 reviews Louay Alwazir (United States)
✅ Trip Verified | Berlin to Keflavik. Good value flight, with on time departure. Basic services yet comfortable seats. Did not purchase food on board since I got my own from SXF. No entertainment system! Flight attendants are dry and should try to be more friendly!
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Berlin to Keflavik |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"found my experience pretty good"
P Stevens (Finland)
✅ Trip Verified | Detroit to Copenhagen via Keflavik. I was a little reluctant to travel with Wow air after reading the many negative reviews. However I have to say I found my experience with Wow pretty good. While for sure it is a no frills low cost airline, I have to say it is fairly good value for money. I flew from DTW to CPH via KEF, I found the ground staff, cabin crew and all other contact personnel very efficient, approachable and polite. Both aircraft I flew with were modern A-321s. While the seats were not the most comfortable, and in the basic seat the legroom was fairly tight they did recline a little and there were power sockets/USD points at each seat. Selection of drinks and snacks which were available for purchase was also quite good. I would not hesitate to fly Wow again and would quite happily recommend them to others.
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Detroit to Copenhagen via Keflavik |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"was pleasantly surprised"
D Walker (Australia)
✅ Trip Verified |
After hearing horror stories U was concerned about my journey with WOW and how it would be, but was pleasantly surprised. The flight was uneventful with even more space between seats than some budget airlines I've experienced eg JQ. Staff pleasant and food to buy. (I bring my own). Paid for large carry on and seat. I did do a name change in advance to include my middle name, because I'd heard stories of pax denied boarding. The only thing I didn't like about the flight was that they didn't dim the lights in the cabin for the entire journey. I would use them again if it was cheap and you lower your expectations.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Reykjavik to New York JFK |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"our bad experience"
Suannie Guenther (United States)
Not Verified | Baltimore to Milan via Keflavik. To all travel friends, this is our bad experience flying with WOW air. First about carry on personal bag carries need pay 65 Euro. No water given free in 8-9 hours international fly. Everything you need pay for that. And always sales on the air plane was distributed. No flying with WOW air more for me and family. The first and the last.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Baltimore to Milan via Keflavik |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"upset with our experience"
T Keipe (United States)
✅ Trip Verified | Chicago to Paris via Reykjavík. My husband and I flew this airline for our honeymoon to Paris. To say we were unimpressed would be an understatement. First off, I was unable to add any baggage to my reservation to fly out of Chicago to Paris, because of this we were charged almost $300 at the airport because we were not even allowed a carry on bag. We travel often and this is not the case with any other airline we have used. If we would have known this we would have packed accordingly. There is not much you can do about this besides pay the money when you are at the airport. Then we find out there is not free in flight entertainment, like the other airlines we have flown overseas. Also, the seats were so crammed together my husbands knees were hitting the seat in front of us the whole time. He could not even put his tray down if he wanted to because of this. Why didn't we pay for extra leg room you ask? Well because we have not had this problem on any other flight we have flown. Then on the way back from Paris I was able to add luggage to our reservation but again, like most airlines, we expected the weight limit to be 23kg per bag. No. It was only 20kg so we had to pull things out of our suitcase to get the weight down. Additionally,the lady checking us in was very rude and was talking about us in French with a very unpleasant look on her face. I am not fluent in French but body language says more than words. The check in attendant also first said that it would cost 10$ per kg over 20 and then after we took some things out she said it was 15$ because we needed to go to Chicago. Well of coarse we needed our bags to go all the way home. I also would point out that whether our bags were under the plane or in the cabin, there is still the same amount of weight on the plane. Making us open all our luggage to save money in the airport is ridiculous. We were already frustrated and her changing information and being very rude and unprofessional did not help matters. We ended up paying $400 to get our luggage back on top of the $300 that we payed on the way there. This is the price of an extra airline ticket. This being said, we could have flown with ANY other airline and not have dealt with all the inconveniences. We are very upset with our flight experience on this trip. We are frequent travelers and so are many members of our family and because of this experience we are unable to say any kind words about your airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chicago to Paris via Reykjavík |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"had to pay or we could not fly"
D Kanovich (United States)
✅ Trip Verified | Amsterdam to Detroit via Keflavik. This is not a complaint about the lack of free meals or in-flight entertainment. I know how so-called low cost airlines operate and have never had a problem with any of them until my partner and I tried to fly WOW for the first (and last) time. This is a complaint about the treatment we received and the fees we were charged at the gate of our flight WW447 AMS-KEF, on the date of September 3 at AMS (Schiphol) airport. We booked our WOW air flights months in advance of our flight measured our bags, which fit perfectly within the very restrictive WOW measurements. We have photographs to prove that the bags fit into the bags measurement frame placed at WOW gates. Prior to our flight we checked in online and received boarding passes into email, that was not a problem. However, at the gate of our flight from AMS to KEF we were stopped impolitely by an individual from WOW ground personnel, who started insisting that our bags were carry-ons just because they had 2 wheels, and that we had to pay in order to get them on the plane. She would not even look at my original ticket, where the definition of included luggage only showed dimensions and had in no way specified that included luggage could not have wheels. She never measured the bags, nor weighed them, nothing, just insisted that "wheels" cannot be placed under seats due to "safety." This individual further refused to provide her name and also prohibited me from taking a photo of her ID for evidence, repeating multiple times that it is not allowed. Every question I tried to ask she dismissed with It is not allowed, to the point that I felt I was talking to a robot. I tried to show her the original ticket on my phone, but she refused to have any human communication or reasoning with me, and kept repeating it is not allowed. When I asked to see a supervisor, she replied, it is not allowed to have a supervisor, after which she moved us to the side and said we were not getting on the flight at all. We had to wait until the entire plane was boarded, when she sent a colleague of hers, who likewise insisted that our small bags were trolleys and were not allowed on the flight for free due to safety. I tried to explain that my original ticket showed no such prohibition whatsoever, but she insisted we had to pay or we could not fly. We absolutely felt blackmailed, humiliated and ended up profoundly disturbed They charged us 160 Euro for our two bags, as we were taking a connect flight to Detroit later that afternoon from Reykjavik, and only then were we allowed to board the flight. Once we paid, however, we were told that we could place our bags wherever we chose, and when I said that the entire affair was not about safety but about paying, they had no response, because this is what it was all about – extorting money from travelers. If the company wants to prohibit the use of wheeled luggage, it must define the included luggage as such excluding wheels, otherwise am free to interpret the shape or pattern of the luggage freely, as long as it complies with the measurements, which it did. Customer service? Non-existent.
Aircraft | A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Detroit via Keflavik |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"luggage however did not arrive"
A Bakker (Netherlands)
✅ Trip Verified | We flew from Amsterdam Schiphol to Keflavik and we stayed in Iceland one week. Our luggage however did not arrive with the same flight to our destination and in fact never made it to Iceland. It was sent to us 8 days later and only when we contacted airport staff. The staff of WOW apparently could not do what we did 1 day after our arrival in the Netherlands in order to find our luggage so we ended up with no personal items for a week. Instead they did whatever was possible in order not to find our luggage. They filed it as yellow while we told them it was red, they put the wrong contact information in their online system and they customer service people were asking for the same information regarding the luggage every time we called for the status. Apart from that the plane seats were quite uncomfortable and everything served during the flight was overpriced.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Schiphol to Keflavik |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |