WOW air

✅ Verified Review | Keflavik to Amsterdam. Had a smooth and cheap flight with WOW. On my way from Amsterdam to Keflavik there was an hour delay because they send in a too small plane, which meant that 90 people were left behind and had their flight 4 hours later. However, the flight from KEF to AMS was perfect. A lot of legroom in a new A330, friendly crew (people could sit at the exit which was not occupied) and it was on time. Of course, there is no in flight entertainment and you have to pay (quite some money) for your food and beverages, but I was aware of this beforehand. For this price, it was a very good trip. Advice: Check in online or at the airport using the machines, this will help you to get in your hand luggage. I had a large hand luggage and backpack and had no trouble with boarding.

Boston to Bristol via Keflavik. WOW is a horrendous airline and a disgrace to Iceland and the airline industry. I arrived at Boston airport on 19/6/16 and was told at the WOW check-in desk that my flight to Keflavik would be delayed. I was given 100% assurance that my connecting flight to Bristol would not be affected. This was not true, my connecting flight was affected and I missed it. I'm pretty sure they knew this but lied to us all so that they wouldn't be liable for reimbursements. Not a good start! We got stranded at KEF of course, and were given no information and no flight options other than being told to go to a hotel and wait. WOW does not employ anyone directly on the ground at KEF (their home airport) which means there's literally nobody to talk to there. I found this completely bizarre for an airline but it makes sense as they try to avoid assisting their passengers at all costs. While stranded in Iceland we received zero information about anything. My many emails, tweets and phone calls to WOW were ignored and nobody from the airline got in touch with us until a note mysteriously appeared in the Soviet-style 'hotel' saying that we would be bused back to KEF early the next morning. When we arrived at the check-in desk the next day nobody knew who we were and nobody had a record of our bookings! I originally paid to fly to Bristol but would have taken any flight to the UK at that point. However, WOW staff refused to book me on their flight to London Gatwick (or any other flight). Because WOW refused to get me on a flight to the UK, I was forced to pay for an Icelandair flight. However and bizarrely, 30mins before the WOW flight to Gatwick departed, the staff suddenly agreed to put me on the flight and I eventually flew to Gatwick. I have no idea why it required 2hrs of persuasion and for me to book another flight before this happened - it should have happened as soon as I arrived at the airport. The experience was crazy and stressful. I arrived in Gatwick and I was required to buy a train ticket to take me to my final destination (Bristol). WOW air is a shambolic company that does not care one bit about its customers. If you want to get to your destination on time, with your luggage, and without feeling ripped off and disgusted at this quick-buck company, I strongly suggest flying with someone else.

Baltimore to Keflavik with WOW air. The only thing WOW about this airline is, WOW how shockingly bad it is. In fact one of the worst airlines I’ve ever flown with. First of all WOW advertises extremely cheap flights to Reykjavik, and from the offset I was wary at such cheap deals. They were over half the price of Icelandair. I paid for extras whilst booking my ticket online including seat reservations and for a ‘large’ carry on bag. Yes you have to pay for any carry on luggage. The total cost was still below that of Icelandair. When we got to the airport I was shocked to find the airline weighs carry on luggage. And the limit is so low, you’d basically only be traveling with a few pairs of jeans and shirts to fit in the weight allowance. Our WOW Air check in representative suggested we have to pay over $130 to check the bags in the hold, or alternatively we could pay him a cash fee of $80 to take the bags onboard. He couldn’t issue a receipt for this ‘cash fee’ but we opted for it as it was the cheaper option, and it meant we didn’t have to wait for our luggage the other side. He assured me I could call up WOW Air to receive a refund for my original ‘checked bag’ fee. I called up immediately after passing security, initially I was hung up on twice, and the third time was informed I could absolutely not receive a refund and they did not believe my story of the representative asking for cash because I didn’t receive a receipt to prove it. Because I was so angry at these extra fees, I failed to realize myself an my friend were sat in completely different parts of the plane despite having paid and booked for specific seats on my original booking. The flight itself was uneventful although the plane was extremely old and absolutely no entertainment even for a flight over 5 hours. Upon landing at Keflavik airport I tweeted WOWAir at my dismay and they promptly responded asking for my booking reference number and they would look into it. I messaged them listing the issues I had only to receive a message in return insinuating that I was lying about the check in representative asking for cash. And they also gave a lame excuse as to why myself and my friend weren’t sat next to each other, because apparently I had amended my booking and therefore forfeited the seats I’d paid for and chosen specifically. May I add this was all on a Twitter message - they didn’t even have the courtesy to call or send me an official email. Absolutely unprofessional, shocking service from start to finish. I really wish I had stuck to my intuition and flown with Icelandair instead. It ended up working out to the same price. Avoid this airline at all costs.

WOW air have the worst customer service. We had a flight from Amsterdam to Boston with a connexion in Keflavik and that first flight was delayed for more than 4 hours, so naturally we missed the next flight to Boston. What did they do? Put us in a hostel, sharing a bathroom with a stranger, in the middle of nowhere. There was absolutely no one to talk to when we got in the airport, their customer service just doesn't exist. They put us in a flight that was 2 days later letting no room for conversation or having any flexibility to try and attend better our needs. They just won't listen to you. Because of them, my husband and I also missed our flight that would take us to our final destination, Detroit, with no refunds. This company will not last for much time with this horrible customer service.

London to Boston via Keflavik. I was billed twice for checking in one suitcase at Logan Airport and the I problems I encountered seeking a refund led me to tell the airline to keep the money. I supplied their customer service team with a receipt number, flight number, everything they should have needed to bring the matter to a speedy conclusion but they just didn't seem bothered. I certainly won't be using this company again.

✅ Verified Review | Flew WOW air from Reykjavik to Amsterdam. Mixed experience: while the seats are OK even for tall people (at least 2A in my case), there is no screen or in flight entertainment, and boarding took ages because everyone who had a oversized hand luggage had to pay a fee (and there was only one person handling everything).

Delayed flight was one thing, but the fact that they left 300 suitcases behind in Iceland was something else altogether. When we arrived in LA, no one knew where the luggage was and no one could find out. It was chaos. The following day, there was still no news and the staff that I spoke to were less than helpful and possessed a small degree of initiative for trying to chase things up. It was very stressful. The one good thing about this airline is the legroom. Everything else is fairly shambolic and the cost of food and drink on the plane is exorbitant. Also, if you're vegetarian, there's virtually nothing to eat. I took my own food, but really, next time I'm going to pay more and go with a reputable airline.

Keflavik to Los Angeles. Two hour delay in Iceland was pretty much expected through reviews but I thought I could save some money and time with WOW with the non-stop flight. 9.5hour flight later we landed and went to luggage retrieval. All passengers waited for about an hour when a rep came out to tell us that they can't find our luggage and that we have to go to Lost Baggage dept and fill out a claim. Our luggage was either put on another plane or it never left Iceland. I personally had my bag delivered to my house 4 days later by a gentleman who could not speak English and used his personal beat up minivan. Needless to say, never again.

People are complaining about WOW airlines because they don't know that its business model is very different. Once you understand that everything has a cost, and the cost is very expensive, then you can fly cheaply as I did. Note that a bottle of water costs 3 euros. I saw a lady buying two bottles of something that is free most everywhere in the world. The only thing that is free is one small carry on that weighs less than 10kg (22 lbs). Such a deal. It went up from 5 kg the first time I flew WOW. Obviously, with all the restrictions, you have to plan ahead. For me, WOW fits my expectation of an airline, that is, inexpensive RT tickets. WOW is notoriously late, so if you book your own connections, plan on a wide connection timing. Otherwise, you will have to rebook your connections at full fare. That will definitely increase your blood pressure. For a solo traveler who is on a budget, this airline is perfect.

Flights are constantly delayed or canceled. I was on a flight from Paris to BWI with a change of planes at their main hub in Iceland. What a disaster that turned into. We were bused to the old NATO base and put up in a WOW hostel with limited access to anything. We were told we would be put on our same flight the next day. This never happened. The flight was actually to Boston instead of BWI. We were we then where switched to a different airlines after a 3 hour layover. We finally got to BWI around 11 pm instead of the 5.30 pm arrival time. I missed the train and was forced to take a taxi to DC which cost almost 100 bucks. While stuck in Iceland we had no contact from a wow representative. Their communication method was ridiculous. Posting notes on the wall in the lobby of their hostel. Mine was not the only flight cancelled that same day. At least 2 more coming from Different cities in Europe were cancelled as well.