WOW air

✅ Verified Review | London Gatwick to Keflavik round trip. I checked in with a hold bag at the desk at Gatwick and used a self check-in machine at Keflavik and in both cases, it was quick and straightforward. Wow air’s policy on cabin baggage is that if your bag is small enough to fit under the seat in front of you, it is free but bigger bags that need to go into the overhead bins cost a fee, and bags are labelled by ground staff accordingly. This policy seemed to work because boarding was quick and efficient and even though both flights were full, there was none of the delay and hassle experienced with other low cost airlines when passengers cannot find space for their carry-on baggage. Both flights were on young A321 airplanes which had pleasantly understated interiors. I am six feet tall and had plenty of knee space and the seats were fitted with a useful USB power supply. Beverages were typical low-cost airline fare and a cup of tea/coffee cost 350 Kr. The cabin crew were pleasant and friendly. Both flights flew to schedule.

Started with boarding of second leg from Keflavik to Dublin, noticing a substitute plane from National Air (Dubai). Not what was the usual WOW aircraft. It did not takeoff with claims of engine problems needing to be checked. After many approximate 2 hour delays, and no WOW reps at their service desk to answer questions, and no email notifications, all passengers were transported to a nearby cafeteria and given a meal, and then checked in to a hostel style hotel (converted army barracks) with a few passengers including myself being told that the hotel was full. All hotels in the area had no vacancies. The flight was finally able to depart in the very early morning, some 18 hours later. I was forced to book another airline to Belfast and a bus to Dublin to reach my destination a day and a half late, losing a paid booking for a night in Dublin and getting very little sleep in Iceland night. I have submitted a claim to their website but after 10 weeks have had no response beyond the automated claim system. Using the same system I complained about the lack of response. Still no reply. I only am requesting flight, bus and hotel reimbursement.

✅ Verified Review | Berlin to Baltimore via Keflavik. Tickets are very aggressively priced compared to competitors. Everything in flight has a fee. Booking your seats. Prices start from 7.99 and range up to 50.99. Normally the flights are not full so if you're travelling with family or with others make sure you reach the airport a little early so you can choose your seats and get them together. Seats do recline but only a little. Legroom is pretty decent. They allow you one free carry on. Its a small bag (42x32x25cms) that can weigh up to 10Kgs. This means you can just carry a small (very small) backpack. Any normal cabin bag is bigger than the dimension. This way you will have to pay for the large cabin bag (56x45x25cms) that lets you carry 12kgs for $50.99. Make sure you dont have any extra purse or camera bags, they sometimes would count that as a carry-on. They are strict when it comes to this as this is the way they make their money. There is no IFE screen in flight. You can purchase a tablet for $12 thats loaded with movies and songs. You have a USB charger under each seat. No food is free inside the flight. Not even water. Price for a bottle of water was $2.7 and a turkey sandwich was $10. The layovers if your traveling to Europe from US is generally very short. Little over an hour. That's just enough to exit the plane and run to your next flight. I did not get a chance to pick any food in Iceland during the transit and had to eat in flight. Overall the flight was clean, ground staff and cabin crew were amazing. All the flights I took were on time or late by a few minutes. If you plan it right and your trip is short then you will save flying WOW air.

Keflavik to Baltimore Washington. My family and I were very dissatisfied with WOW air. Flight was overbooked, left very late, herded us in like cattle, very disorganized, and no direction was given. The crew was not friendly or helpful. This was our first time flying with WOW and will definitely be the last. The money you feel you are saving with the tickets is made up with the high fare for baggage and they charge you for everything - even water on the flight. No entertainment was provided and the seats did not recline. We were very disappointed!

London Gatwick to San francisco via Keflavik with WOW air. Staff were great and friendly but there was zero inflight entertainment apart from a tablet with some mediocre films and games on for $12 each. We didn't bother with this as we took some entertainment with us. There was no free food or drink (we got some from the airport shops, which was still expensive in SFO but was better quality than what WOW air serve). I asked for water and was made to pay for bottled water which was expensive. They charge $4 dollars for a tiny pot of instant noodles and that is about it for food options. Seats are small and cramped not far off a Ryanair flight for the flight from London to Keflavik. Keflavik to SFO there was better leg room but still uncomfortable for 9 hours. Keflavik airport is horrendously expensive for food and there isn't much choice in paying their prices if you want to eat. My advice, stock up on food and drink for the whole flight at Gatwick. We paid $60 dollars in SFO for two people to eat a sandwich and crisps each, and 2 drinks. Not far off the same price in Keflavik. Good choice of food but expensive. The carry on baggage is smaller than any other airline and they are very strict with this, it is smaller than a normal size carry on suitecase, enough for a small backpack or handbag. Some people did have suitecases as hand luggage but they were very small. Make sure you look up the dimensions as it is £13 per kg if your bag is overweight and £75 at the desk to check in your bag and they will police this. Both inbound and outbound flight times were changed prior to travelling and flight was slightly delayed on the way back. Short lay over times in Keflavik which was great and the flights were on time apart from a 20 minute delay from SFO-KEF. Not too sure if I saved that much money in the long run, as I had to travel over 100 miles from my home to London Gatwick and stay in a hotel the night before my inbound flight, then pay airport / airline prices for food and drink. Probably didn't save enough to suffer this flight again. Although the transfers and layovers were better than I have ever experienced with any other airline.

3 people flying from to Toronto to London Gatwick via Keflavik, 5hrs 45 mins to Keflavik, then to London Gatwick a flight of just over 3 hrs. It was my 40th Birthday trip away and was completly ruined by WOWair. In Toronto we were charged for 2 carry on bags because they were larger than the permitted size (smaller than other airlines). Then we get on the plane and find no entertainment unless you pay 25CAD for an Ipad to watch movies/ play games, food is awful and expensive. When I asked for a glass of water I was brought a bottle and charged 4CAD, so no free water. I spent more money then I would have with Air Transat or Westjet, WOW is not a low cost airline! The amount of people who had to pay extra for having larger carry on bags when queing at the check in desk, they are ripping people off.

✅ Verified Review | Gatwick to Montreal via Keflavik. Considering how little I paid for this flight, I was very satisfied. There is no entertainment on board, no free seat selection, and a fee for large carry-on or checked baggage, but this was all made clear before booking. My return flight from LGW to YUL was incredibly cheap, even booked last-minute. Check-in online was standard, and like other budget airlines, there is no free seat selection even at check-in. My primary complaint was with the boarding method/time. From LGW to KEF, boarding took a very long time (much longer than they had allowed time for) because every person has their carry-on checked and tagged, and many people have to pay fees based on the size of their bags. This made the boarding process very long, and as a result, the flight was 55 minutes late getting off the ground. From KEF to YUL, boarding was also approximately 15 minutes late (even with a half-full aircraft), and then we sat at the gate for another 30 minutes due to a paperwork issue. However, all these complaints aside, I arrived in YUL only 11 minutes behind schedule, which I thought was great. As for on-board service, the crew seemed friendly, and unlike other budget airlines, they were not pushy at all. A few passes with the refreshment trolly, and a single pass with the duty-free. Very tasteful in my opinion unlike other budget carriers that bombard you for a full flight making it impossible to sleep or keep to yourself. So, I have to say, overall I was very impressed with WOW and will most certainly fly with them again. For the difference in flight cost compared to other carriers, I could have actually purchased myself a brand new tablet for entertainment along with my flights and it still would have come out cheaper than the other airlines. Highly recommend if you are in the market for a cheap flight and you aren't travelling with large amounts of luggage.

✅ Verified Review | I was extremely satisfied with WOW Airlines and recommend them. We got an exceptional deal on tickets from LAX to CDG. I was initially hesitant to fly with them based on online reviews. I read about frequent delays and lack of customer service. Speaking solely from my experience, they were punctual and the customer service was exceptional. I suspect the bulk of complaints arise from the fact that they have luggage size restrictions and they do not provide meals and in-flight entertainment as part of the ticket price. However, you're flying to Europe for 1/5 the price of many airlines! To cope with these limitations, I suggest to bring your own entertainment, load up on food at the airports, pack lightly (invest in a good backpack) and make sure you have a buffer in your schedule since most WOW flights have layovers in Iceland (which is an incredible place). My wife and I have always wanted to explore Europe. WOW provided a deal attractive enough to make it a reality. We thoroughly enjoyed ourselves and we would recommend WOW air to anyone wanting to make the trip.

✅ Verified Review | London to Baltimore via Keflavik. London flight delayed and missed connection in Keflavik. Our connecting flight left 30 minutes before we landed, stranding about 40 people. Could they not have waited? Forced to spend the night in a redone army barracks with shared restrooms with no toiletries. Horrible food provided at a pizza place (buffet provided, if you wanted to order from the menu it was at your cost) that we had to walk 4 blocks to in freezing weather. Breakfast though was nice but it was at a actual Bed and Breakfast within eye sight of our barracks (why were we not placed there for the night?). Worst customer service ever. Booked through Boston to my final destination in Baltimore arriving at such a late time I had to book a hotel to the cost of $146 as I had a 5 hour drive to my home. Also changed our airlines to Spirit (which is also awful) and they charged me a additional $55 for my small carry on that I had already paid for on WOW. Rep in Boston had no clue about our situation. I have filled a claim and now wait to see if they will reply and make this right. I bet you will see many more reviews from folks I was stranded with. Very unhappy at this point with this airline.

Dublin to Keflavik with WOW air. Very misleading from the start. They charge 38 euro each way for each bag when the carry on luggage is bigger than a small backpack. How can anyone travel that light? Such a waste of money. They also pick and choose who they charge as there were people ahead of me let through with the same size baggage. A terrible experience from a frequent flyer.