WOW air

✅ Verified Review | Baltimore to Paris via Reykjavik with WOW air. We were sent a text 4 hours before our flight departure time that the second leg of our flight was overbooked and asking for volunteers and offering compensation. One hour later we received a text that our flight was cancelled. When we called, we were routed to a call center in India. After waiting 30 minutes on hold and then speaking to two different people, we were told the passengers to Paris were "offloaded" because the Paris leg was overbooked. The staff were rude and evasive. Contrary to EU rules they would not offer us passage on another flight except for 2 seats 2 days later. At the call center they would not confirm whether our entire flight was cancelled, which the text stated, or if just the two of us were "offloaded". By reading the reviews and looking at our experience it is apparent their business model is to seriously overbook and then obstruct communication with any staff to basically leave you with extremely limited options

✅ Verified Review | I can't fault my flight from Keflavik to Amsterdam with WOW air. I had some of the best legroom I've had for no additional cost, as it was just a regular seat not an exit row, and was also sat next to my partner for no additional cost. Boarding was quick and we arrived in Amsterdam 35 minutes early! Staff were extremely friendly and I look forward to using them again!

✅ Verified Review | Keflavik to Boston. One customer service staff rude. We brought a carry on one received a purple ticket on flight over. Customer service staff ripped it off on way back without warning. When the bag clearly fit the dimensions she claimed the wheel was sticking out too much and they charged 3x the price to check in the bag. My girlfriend and I separately booked our flights. They would not move us together at check in (the only reason we even needed to get in line when they removed the bag tag.) Overall I would not write a review for this but multiple staff was rude and had negative tone. More training on customer service needed in Iceland. Experience was good in United States.

✅ Verified Review | Edinburgh to Miami via Keflavik. Attendant refused me water with a breastfeeding child. Pizza was awful, seat wouldn't recline. Booking did not mention baggage fees, and didn't have any option to add baggage during purchase. Then after paying £50 to add my bag, WOW air lost my bag. 10 days now and they still haven't found it! This was their first Miami flight, and owner and friends were partying loudly on plane. Lights were only dimmed at 1am Iceland time, whole plane was very restless since it was difficult to sleep with lights on full, and many sleepless children were crying. Also no inflight entertainment, not even shared overhead screens. I've taken many cheaper flights with AirBerlin and Norwegian, and had full amenities + fee disclosures.

✅ Verified Review | Paris CDG to Los Angeles via Keflavik. After 4 hours of waiting WOW cancelled our flight due to "technical difficulties" they sent us all to a hotel for one night and told us to call there 1-800 number to rebook. They would not issue an immediate refun. We were told they would pay hotel until they could arrange a new flight. Upon arrival the hotel stated that was not true it was for one night. No one would answer their 1-800 number to reschedule. When they finally answered they said there was no flight for one week. Pretty much everyone had to get a new flight on another airline at there own cost. From what I see online WOW isn't refunding costs when they cancelled flights. Passengers also already paid a hefty baggage fee which should be refunded immediately. They left a plane full of people stranded and the few staff that were there were rude and unhelpful. They said they couldn't do a thing and gave us all a phone number to call.

✅ Verified Review | Reykjavik to Amsterdam with WOW air. I was denied boarding on WW442 flight at 0605 because the plane was to small to fit all passengers. I had to take another flight (WW444) which was sheduled at 1200 which was also delayed. Eventually I boarded the at 1900, so I waited more than 13h at the airport and only got 4 vouchers of 1500ISK which doesn't get you a lot of food. It was a sad experience to say the least. Despite being told WOW air would follow up, it has been 6-months and I haven't heard anything.

✅ Verified Review | Los Angeles to Amsterdam via Keflavik. A great flight with an outstanding crew. This has been my best transatlantic flight. Shout out to the entire crew. Made the 9 hour flight seem like 30 minutes.

✅ Verified Review | WOW air is the worst airline. Flight in 2016 from Dublin to Boston was delayed and they did not hold the connecting flight in Keflavik. They offered to house me with no guarantee of whether I would get out the next day or ever. I rebooked on another airline and since have tried to get a refund from Wow Air. They have not responded to my claim on their website and multiple calls to Customer Service have promised someone would contact me but that never happens. I asked to speak to a Customer Service Supervisor on my last call and was refused, and staff instead told me he would place me on hold and no one would ever pick it up.

✅ Verified Review | WOW has cheap flights to/from Reykjavik and the USA but you pay for everything additionally, including luggage (both carry-on and check-in), a seat assignment, food and drinks (including soda and coffee) and even water. Our flight was on time and the staff at every step of the way were extremely polite and positive. My big complaint is that I paid USD $60.99 extra for an "XXL Extra Legroom Seat". When I got on the plane, the bulkhead on the seat I was in was so close that we couldn't even stretch our legs out. Other bulkhead rows had up to 6 feet in front of them but there had been no indication when I booked that the row I chose didn't have even as much legroom as a regular seat. It was ridiculous to charge extra for this row!

✅ Verified Review | San Francisco to Reykjavik. I don't understand why people get upset with WOW air, it's a budget airline what do you expect? I had a good experience overall. When my brother and I checked in we had window seats and we were changed last minute to the middle aisle because the seats were supposedly broken but turns out their was a couple sitting there in our original seats, ramp agent could of been more honest with us. She did remdeemed herself by giving us both seats between my brother and I to ourselves giving us more space and she also put is in the front section of the plane with more leg room I was able to lay across 3 seats and take a nap. Overall, the inflight service was great the flight attendants are dedicated to their job. It's been a while since I enjoyed a flight, and never came across a flight were all crew members are polite and happy to assist passengers. WOW does charge for everything but if you take the time to go online everything is disclosed. They allow food purchased from the airport onboard. if you opt for their inflight food, they are vegetarian friendly and label nutrition facts on their meals which surprisingly are better quality than other Airlines I've flown. I will be returning to Iceland in the near future and I will fly with WOW again, the planes captain made this flight very smooth, hardly any turbulence during the flight both directions. On the way to Iceland he even made an announcement that the Northern lights were visible. Great experience.