WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 409 reviews
3/10
3 star Skytrax Rating
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1/10

"flight was delayed both directions"

(United States)

Verified Review | Flew WOW air from Keflavik to Boston. I usually do not write reviews but let me tell you this: 1) You get what you pay for, nothing, that's right - not even water is free. 2) Wow does not announce over the loudspeaker in the airport the status of your flight. When asked why this was, they lied about the announcement. Both directions the flight status was delayed and not announced. 3) Very cramped seating arrangements. 4) Do not fly WOW air if you have a connecting flight. Our flight was delayed both directions by several hours causing a missed connecting flight on another airline. Ended up costing more than a flight on Icelandair would have cost.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKEF to BOS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"such terrible service"

(United States)

Verified Review | I have never experienced such terrible service and such a bad airline. It started out with our outbound journey. It was delayed over 3 hours and we were sat in BWI for 6 hours. Which by the way is a terrible airport with no facilities. I was traveling with a 14 month old child and there was no where in the terminal to nurse her. As boarding I was told to leave my baby stroller at the gate area and not the aircraft which I questioned. I was told for a second time to leave it by the gate and it would be taken down to the aircraft. The stroller did not make it to my final destination and I had no stroller for my baby. I was told it was left in BWI and now lost! I still do not have it and it is an expensive $350 stroller. Next journey home. We left KEF about 20 mins late - not bad I was thinking. Then 30 minutes into our flight we had to turn around and come back to KEF due to a mechanical issue with the plane. We were deplaned and stuck in KEF for 4 hours. There was no communication from the ground staff during this delay and it was handled very poorly. The service desk was telling people individually about the situation, but no announcement was made to everyone in the gate/ terminal until the end when we were ready to board. Five minutes before boarding we were told to line up by the service desk and get a meal voucher for 1000 Icelandic Kroner. As soon as we lined up for the voucher the boarding announcement was made. There was only one person handing out the vouchers while others watched and it took forever. Once on the plane they started the food and beverage service. We were on row 11. When they got to me there was no food left! We were traveling with a 14 month old baby and there was no food for her on an almost 6 hour flight. She had not been able to eat all day with all the delays. KEF airport had no food for us to buy either with the fridge with the sandwiches totally emptied out and zero food available. Fortunately one flight attendant gave my daughter a small tray of fruit taken from her own crew meal. WOW needs to correct their SOP's - why does WOW have no regard for babies and young children? They should be offered food before anyone else. As people at the front eat just fine, while the rest of us had to wait until we got home. As there was no food left I was unable to use my 3,000 Kroner worth of vouchers for the three of us. We landed and guess what no stroller! For a second time. WOW had lost my first stroller so we were forced to buy a second when we were in the UK and now WOW lost the replacement also. So WOW managed to inconvenience me seriously on both flights. I obviously will not be traveling with this airline or using KEF as a transfer location ever again. It is no cheaper than other airlines when you factor in the high baggage and food costs. Just do yourself a favor and fly with another established airlines.
AircraftA321
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBWI to BRS via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"crew were professional, friendly"

(Canada)

Verified Review | My family flew WOW air from Toronto to Reykjavik (return) in May 2016. It was our first time flying with this airline. Online reviews we had read about were not positive, but we decided to try it when an excellent seat sale came up for May. Now we went in with 'low' expectations - we knew there would be no complimentary food, beverage, or entertainment. Well, we really enjoyed our experience (both segments) because of the following: 1) Our airplane was waiting for us at the gate when we arrived fairly early at Pearson Airport Toronto. 2) We boarded on schedule and in an orderly manner. 3) The flight crew were professional, friendly and spoke impeccable English. 4) The seating was not super spacious but was fine. 5) Our flight was smooth and we landed a little late but well within expectations. The return trip was the same experience: on-time, professional crew, smooth flight. Couple of additional comments: the food that was offered was pricey but that was expected and we brought our own food. The flight was over 5 hours both ways but we brought our own entertainment. The seating was 3 seats on either side of the aisle, which we were fine with. We flew direct, so did not have a connecting experience to share. Our two kids (9,12) were fine with the flights, which usually means we have a good time. We will definitely fly with WOW air again.
AircraftA321
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteYYZ to KEF
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not flying with WOW air again"

(United Kingdom)

London Gatwick to Montreal via Keflavik with WOW air. We were delayed and given zero information. The cabin crew knew nothing. Those of us with transfers spent the whole flight worrying. When we got to Keflavik we had to run through the terminal because they had posted 'last call' on our transfers. It was all very uncessesary and poor. I wiil not be flying with WOW air again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLGW to YUL via KEF
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"same amount as a standard airline"

(United States)

Verified Review | Baltimore to Paris via Keflavik. You might believe you are saving money by flying WOW air since they are a budget airline, but with all the extra fees, you'll end up spending the same amount as a standard airline. They charge $70 per checked bag for international flights, don't allow you to select seats in advance without paying, no food provided, no entertainment on the plane, and the seats are as smaller than a typical domestic flight. To top off the horrible price and seats, I experienced the worst landing on our way back to BWI. I fly once a month so I'm no stranger to turbulence but on landing we went sideways! The entire trip we had very bad turbulence.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBWI to CDG via KEF
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"never recommend this airline"

(United States)

Verified Review | The flight from Boston was fine. Landed in Keflavik and changed planes. Fifteen minutes into the flight over the Atlantic the Captain told us we had to return to Keflavik. Small problem we were told. Appreciating the interest in our safety was fine it was after we returned and were given no information from WOW without having to track them down. We never did see a WOW representative. The young lady who was trying said her company just represents WOW and that she could not call WOW because they were in town and it was too hard to get ahold of them. Our flight was scheduled for 6:20 at 9:30 we were told they rescheduled us for a 3:30 take off. They had total disregard for those who would miss their European connections as it was not their problem. I missed a play which I had paid for and it was not their problem. Planes break I get that but the lack of customer care was astounding. I would never recommend this airline to anyone. It’s cheap but I guess you get what you pay for! Think twice before you book your flight.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBOS to LGW via KEF
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"definitely fly with them again"

(United States)

It used to be that the cheapest flights round trip to Iceland would run you 1800$ RT, with WOW Air we were able to get return flights from Boston for 230$ return - I like the snarkiness bit of flare that can be seen throughout their airline, plenty of power outlets. If you're used to carrying a lot of baggage, it may be the same price to go with another airline like IcelandAir, etc. We paid 98$ for two checked bags for each leg. - We were only able to get the cheap deal on the tickets by going to Wow's website and couldn't get a reasonable price having a connecting ticket from Chicago. In so, we had to buy separate RT tickets from Chicago to Boston incurring the risk that if there was enough of a flight delay we would eat the cost (I booked our flights into and out of Boston with almost a day of leeway, resulting in a lot of down time at the Boston Airport - it is not the greatest airport to have down time). Our tickets with United ran us 180 (or 160?), we would received two free checked bags with United since we're part of their loyalty program, so we chose to go with them for their second set of tickets despite their prices being slightly higher than the competition. - No inflight entertainment/wifi - utilize those power outlets! We had no issues with our flights to and from Boston to Reykjavik. I noticed upon booking our tickets that they only allow 1 carry on bag and that has to weigh 5 kg (11lbs) or less. Not your standard carry on bag and a "personal item (laptop bag, purse, etc.), but you are allowed only 1 carry on bag. This is all listed on their website. You also have to pay for any checked bags. It is cheaper to pay for any additional bags (to be allowed to have a larger carry on, a checked bag, etc.) in advance (at least 24 hours) than at the counter. There were three of us (my husband, brother, and me) so we opted to pay for two checked bags between us, and we all just carried a simple bag between the three of us as our carry ons. When we were in line to check in on our flight from Boston to Reykjavik, we noticed that a huge issue most people had was not realizing they couldn't bring their standard carry-ons and checked bags without any additional fees (they would say, "We always have done this with no issue!"). We only paid 99$ for our trip to Keflavik and 129$ for our flight back to Boston (we had bought return tickets with United to connect us from Chicago to Boston), so I think it's perfectly reasonable to pay extra for all of that other stuff. I can understand the negative reviews regarding flight changes and delays - but that can happen with any airline. Wow Air is a small company with comparatively smaller staff (our flight attendants were on all of the brochures!) with cheap prices. I will most definitely fly with them again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKEF to BOS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"less expensive for same dates"

(United States)

Verified Review | I had a good experience with WOW air from Baltimore Washington to Berlin Schönefeld return via Keflavik. All flights were on time. A321 is narrow body but seats are more comfortable than many US airlines economy seats. WOW air has no complimentary in-flight service or amenities, and no on board airline entertainment or WiFi. One carry-on bag limit (5 kg/11 lb) is strictly enforced. Prepay for checked luggage and seat assignment. My WOW air fare was $500 less expensive than full service airlines for the same dates.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBWI to SXF via KEF
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"abruptness and rudeness"

(United Kingdom)

Verified Review | Keflavik to Boston with WOW Air. The only good thing about this airline was the fact we got off. Budget cannot be used in a lower context with WOW air. The worst part was that the staff are rude, abrasive and don't appear to respect the customer. This translates to abruptness and rudeness for the customer and in my case, haggling over bolt on fees they could try and charge me at check in (clearly the myriad of hidden costs on their website isn't enough)! With the hidden fees, this airline isn't all that cheaper and doesn't compensate for the rudeness encountered, I would have preferred to pay a little more for better service!
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKEF to BOS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the worst airline ever"

(United States)

Baltimore Washington to Keflavik. I have travelled the world in all classes and at sixty years old can safely say this is the worst airline ever. Budget doesn't even cover the poor service, unreliable flights, cramped quarters, and limited food options. Understaffed from desk to cabin. I will never fly WOW again. There is too much competition in price, destinations, and options to suffer this again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBWI to KEF
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no