WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 472 reviews
3/10
3 star Skytrax Rating
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10/10

"would recommend WOW air"

(United States)

Verified Review | I was extremely satisfied with WOW Airlines and recommend them. We got an exceptional deal on tickets from LAX to CDG. I was initially hesitant to fly with them based on online reviews. I read about frequent delays and lack of customer service. Speaking solely from my experience, they were punctual and the customer service was exceptional. I suspect the bulk of complaints arise from the fact that they have luggage size restrictions and they do not provide meals and in-flight entertainment as part of the ticket price. However, you're flying to Europe for 1/5 the price of many airlines! To cope with these limitations, I suggest to bring your own entertainment, load up on food at the airports, pack lightly (invest in a good backpack) and make sure you have a buffer in your schedule since most WOW flights have layovers in Iceland (which is an incredible place). My wife and I have always wanted to explore Europe. WOW provided a deal attractive enough to make it a reality. We thoroughly enjoyed ourselves and we would recommend WOW air to anyone wanting to make the trip.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLAX to CDG via KEF
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"spend night in redone army barracks"

(United States)

Verified Review | London to Baltimore via Keflavik. London flight delayed and missed connection in Keflavik. Our connecting flight left 30 minutes before we landed, stranding about 40 people. Could they not have waited? Forced to spend the night in a redone army barracks with shared restrooms with no toiletries. Horrible food provided at a pizza place (buffet provided, if you wanted to order from the menu it was at your cost) that we had to walk 4 blocks to in freezing weather. Breakfast though was nice but it was at a actual Bed and Breakfast within eye sight of our barracks (why were we not placed there for the night?). Worst customer service ever. Booked through Boston to my final destination in Baltimore arriving at such a late time I had to book a hotel to the cost of $146 as I had a 5 hour drive to my home. Also changed our airlines to Spirit (which is also awful) and they charged me a additional $55 for my small carry on that I had already paid for on WOW. Rep in Boston had no clue about our situation. I have filled a claim and now wait to see if they will reply and make this right. I bet you will see many more reviews from folks I was stranded with. Very unhappy at this point with this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLGW to BWI via KEF
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a terrible experience"

(Ireland)

Dublin to Keflavik with WOW air. Very misleading from the start. They charge 38 euro each way for each bag when the carry on luggage is bigger than a small backpack. How can anyone travel that light? Such a waste of money. They also pick and choose who they charge as there were people ahead of me let through with the same size baggage. A terrible experience from a frequent flyer.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDUB to KEF
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"smooth and cheap flight"

(Netherlands)

Verified Review | Keflavik to Amsterdam. Had a smooth and cheap flight with WOW. On my way from Amsterdam to Keflavik there was an hour delay because they send in a too small plane, which meant that 90 people were left behind and had their flight 4 hours later. However, the flight from KEF to AMS was perfect. A lot of legroom in a new A330, friendly crew (people could sit at the exit which was not occupied) and it was on time. Of course, there is no in flight entertainment and you have to pay (quite some money) for your food and beverages, but I was aware of this beforehand. For this price, it was a very good trip. Advice: Check in online or at the airport using the machines, this will help you to get in your hand luggage. I had a large hand luggage and backpack and had no trouble with boarding.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKEF to AMS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"WOW air is a shambolic company"

(Switzerland)

Boston to Bristol via Keflavik. WOW is a horrendous airline and a disgrace to Iceland and the airline industry. I arrived at Boston airport on 19/6/16 and was told at the WOW check-in desk that my flight to Keflavik would be delayed. I was given 100% assurance that my connecting flight to Bristol would not be affected. This was not true, my connecting flight was affected and I missed it. I'm pretty sure they knew this but lied to us all so that they wouldn't be liable for reimbursements. Not a good start! We got stranded at KEF of course, and were given no information and no flight options other than being told to go to a hotel and wait. WOW does not employ anyone directly on the ground at KEF (their home airport) which means there's literally nobody to talk to there. I found this completely bizarre for an airline but it makes sense as they try to avoid assisting their passengers at all costs. While stranded in Iceland we received zero information about anything. My many emails, tweets and phone calls to WOW were ignored and nobody from the airline got in touch with us until a note mysteriously appeared in the Soviet-style 'hotel' saying that we would be bused back to KEF early the next morning. When we arrived at the check-in desk the next day nobody knew who we were and nobody had a record of our bookings! I originally paid to fly to Bristol but would have taken any flight to the UK at that point. However, WOW staff refused to book me on their flight to London Gatwick (or any other flight). Because WOW refused to get me on a flight to the UK, I was forced to pay for an Icelandair flight. However and bizarrely, 30mins before the WOW flight to Gatwick departed, the staff suddenly agreed to put me on the flight and I eventually flew to Gatwick. I have no idea why it required 2hrs of persuasion and for me to book another flight before this happened - it should have happened as soon as I arrived at the airport. The experience was crazy and stressful. I arrived in Gatwick and I was required to buy a train ticket to take me to my final destination (Bristol). WOW air is a shambolic company that does not care one bit about its customers. If you want to get to your destination on time, with your luggage, and without feeling ripped off and disgusted at this quick-buck company, I strongly suggest flying with someone else.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBOS to BRS via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid this airline at all costs"

(United States)

Baltimore to Keflavik with WOW air. The only thing WOW about this airline is, WOW how shockingly bad it is. In fact one of the worst airlines I’ve ever flown with. First of all WOW advertises extremely cheap flights to Reykjavik, and from the offset I was wary at such cheap deals. They were over half the price of Icelandair. I paid for extras whilst booking my ticket online including seat reservations and for a ‘large’ carry on bag. Yes you have to pay for any carry on luggage. The total cost was still below that of Icelandair. When we got to the airport I was shocked to find the airline weighs carry on luggage. And the limit is so low, you’d basically only be traveling with a few pairs of jeans and shirts to fit in the weight allowance. Our WOW Air check in representative suggested we have to pay over $130 to check the bags in the hold, or alternatively we could pay him a cash fee of $80 to take the bags onboard. He couldn’t issue a receipt for this ‘cash fee’ but we opted for it as it was the cheaper option, and it meant we didn’t have to wait for our luggage the other side. He assured me I could call up WOW Air to receive a refund for my original ‘checked bag’ fee. I called up immediately after passing security, initially I was hung up on twice, and the third time was informed I could absolutely not receive a refund and they did not believe my story of the representative asking for cash because I didn’t receive a receipt to prove it. Because I was so angry at these extra fees, I failed to realize myself an my friend were sat in completely different parts of the plane despite having paid and booked for specific seats on my original booking. The flight itself was uneventful although the plane was extremely old and absolutely no entertainment even for a flight over 5 hours. Upon landing at Keflavik airport I tweeted WOWAir at my dismay and they promptly responded asking for my booking reference number and they would look into it. I messaged them listing the issues I had only to receive a message in return insinuating that I was lying about the check in representative asking for cash. And they also gave a lame excuse as to why myself and my friend weren’t sat next to each other, because apparently I had amended my booking and therefore forfeited the seats I’d paid for and chosen specifically. May I add this was all on a Twitter message - they didn’t even have the courtesy to call or send me an official email. Absolutely unprofessional, shocking service from start to finish. I really wish I had stuck to my intuition and flown with Icelandair instead. It ended up working out to the same price. Avoid this airline at all costs.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBWI to KEF
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrible customer service"

(United States)

WOW air have the worst customer service. We had a flight from Amsterdam to Boston with a connexion in Keflavik and that first flight was delayed for more than 4 hours, so naturally we missed the next flight to Boston. What did they do? Put us in a hostel, sharing a bathroom with a stranger, in the middle of nowhere. There was absolutely no one to talk to when we got in the airport, their customer service just doesn't exist. They put us in a flight that was 2 days later letting no room for conversation or having any flexibility to try and attend better our needs. They just won't listen to you. Because of them, my husband and I also missed our flight that would take us to our final destination, Detroit, with no refunds. This company will not last for much time with this horrible customer service.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAMS to BOS via KEF
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"won't be using again"

(United Kingdom)

London to Boston via Keflavik. I was billed twice for checking in one suitcase at Logan Airport and the I problems I encountered seeking a refund led me to tell the airline to keep the money. I supplied their customer service team with a receipt number, flight number, everything they should have needed to bring the matter to a speedy conclusion but they just didn't seem bothered. I certainly won't be using this company again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLGW to BOS via KEF
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"mixed experience"

(Netherlands)

Verified Review | Flew WOW air from Reykjavik to Amsterdam. Mixed experience: while the seats are OK even for tall people (at least 2A in my case), there is no screen or in flight entertainment, and boarding took ages because everyone who had a oversized hand luggage had to pay a fee (and there was only one person handling everything).
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKEF to AMS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"they left 300 suitcases behind"

(United Kingdom)

Delayed flight was one thing, but the fact that they left 300 suitcases behind in Iceland was something else altogether. When we arrived in LA, no one knew where the luggage was and no one could find out. It was chaos. The following day, there was still no news and the staff that I spoke to were less than helpful and possessed a small degree of initiative for trying to chase things up. It was very stressful. The one good thing about this airline is the legroom. Everything else is fairly shambolic and the cost of food and drink on the plane is exorbitant. Also, if you're vegetarian, there's virtually nothing to eat. I took my own food, but really, next time I'm going to pay more and go with a reputable airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBRS to LAX via KEF
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no