WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
3/10
No Skytrax Rating
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1/10

"very disappointed with them"

(Canada)

Verified Review | Do not go with WOW Air for your flights. They made us go through TO our gate for the flight from Reykjavik to Boston and wait 35 minutes before sending a guy who very quietly asked us to return. They then tell us they started a 2 hour unplanned maintenance and were 1 hour into the maintenance (so why makes us go through the gate and make last calls?) On top of that they charge you for absolutely anything they can like almost $70 for a carry on bag, we were also separately charged for check in bags. The flight was also $500 for a one way flight. We are very disappointed with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteReykjavik to Boston
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you will definitely regret it"

(United States)

Verified Review | Gatwick to Newark via Keflavik. I paid $400 for a one way ticket and nothing else was included. So it wasn't even cheap like they advertise. Online WOW air was like we provide nothing for you no food or entertainment and we expect you to bring that for yourself and the expectation is upfront. I then checked me emails and I got no emails from them saying that. So it's not upfront at all. Also how can they expect us to bring our own beverages when we can't take them through security? They were like we can do that because we offer really cheap flights starting from $185 but I paid $400 one way not round trip and totally got ripped off. We don't even get free water we have to pay for that over a 6 hour flight! Not even one glass of water! I've been on other cheap airlines and gotten much better service! Please don't take this airline you will definitely regret it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Newark via Keflavik
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst airline I have ever used"

(United States)

Verified Review | Keflavik to Boston. This is the worst airline I have ever used. We had so many delays. A 5 hr flight turned into an 8-8.5 hr flight. We were offered a water or a cup of coffee for this inconvenience Wow - 8 hrs on a plane mostly time spent sitting on a runway waiting not my idea of a great time. I will not be in a rush to use this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKeflavik to Boston
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have flown"

(United States)

Verified Review | Gatwick to Boston via Keflavik. This is the worst airline I have flown. I have been in worse situations before (longer delays etc) but never have I seen such confusion as I saw yesterday. My flight from Gatwick to Keflavick was delayed 35 minutes, it made me a little concerned about my connection but not too bad as I had 90 minutes. The once we boarded it was delayed longer and longer, now that I had no internet, no food or water we just sat there for an hour never knowing when we were going to leave, then they made an announcement that we would leave in a half hour, then 5 minutes later we took off! I still arrived in Iceland after my connection but they announce when we landed that they had held the plane (good for me, bad for everyone else) they rushed us onto the plane and I was disappointed I didn't get a chance to have some Icelandic food on my layover but happy I didn't miss my plane - then the plane just sat there on the runway for over an hour, again no food, no water no internet. During this time I found out that about two dozen people on the plane were not even going to Boston, they had booked for other destinations but were being flown to Boston now as the was only option left to them to at least get to the US. When we finally arrived in Boston they lost all our bags, baggage claim was insanity with people wondering how their bags would get to them as they were now left on their own to get to Pittsburgh, New York, Denver etc where they actually paid to go. At least I live in Boston but I had another trip coming up Saturday so I called 1st thing Friday morning to inquire about my bag and they said it wasn't there responsibility for 5 days. Luckily my work credit card insurance compensates me for what they lost. I also paid $19 for a cup o noodles (50 cents worth of food) and trail mix since i had been trapped on WOW planes for the last 12 hours. Pay the extra $100 (or even $300) whatever it takes to avoid this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGatwick to Boston via Keflavik
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"satisfied with my experience"

(France)

Verified Review | I have been flying from Boston to Paris via Iceland, and back. After reading online reviews of WOW air before my departure, I was really concerned that my flight might experience issues. However, everything went really well. We got a little bit of delay before taking off in Boston, but there was still more than enough time to catch the connecting flight. The connection ws very smooth, Keflavik is a small airport and the passport control went really fast. There is not much space for sitting of course, but at this low price, you know what you are going for. The crew (ground and cabin) was really friendly. If you have a carry-on / checked baggage, I would recommand buying it when booking, as adding it online afterwards, even before checking-in, will bring extra fees. Bring an empty water bottle, as water is not free. I am overall satisfied with my experience and I would recommand WOW Air to anyone flying on a low budget and who doesn't need extra confort (there is no inflight entertainment, reduced leg space, everything is for sale even water).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Paris via Reykjavik
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Not bad at all"

(Netherlands)

Verified Review | San Francisco to Amsterdam via Reykjavik. Not bad at all. A lot of people seem to fortget that it is a budget airline. So you have to pay for everything on baord but if you prepare there's no problem at all. They are not as budget as you might think since, when you add bagage (and yes you pay for handluggage as well, only one personal item is allowed, but that can be the size of a normal (day) backpack) they are not much cheaper as a regular airline. The internet booking went smoothly, i booked row 3A/ C for the first flight. About 2 months before my trip I checked my booking, only to find out that row 3 had completely disappeared from the aircraft. They did respond to my email, but did not seem to understand the problem. So i phoned the call centre (in India but against local fares) and after 20 minutes spoke to a call centre employee. He explained they changed the airplane (row 3 did indeed not exist but was a "big chair") but changed my seats to row 19 H/K against no extra cost. The leg space on those seats (it appeared they had given me a extra legroom space at no extra cost) was amazing! The seats were comfortable and the flight left on schedule. I slept through most of the flight, so I cant tell you about their service. After a short transfer in Iceland, the second flight was amazing. I booked chair 2 E/F (normal economy) but since there was no row 1 we had a gigantic leg space. Best of all is that we arrived about 35 minutes early of schedule. So no complaints about my flight. Ok they lost one of our bags, but since it only contained dirty laundry, I did not bother (it was odd size bagage they lost). They returned it 2 days later at my front door. For a budget airline I thought most of it was smooth! You don't get any food or drinks, but they allow you to bring it on board!
AircraftA330 / A320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Amsterdam via Reykjavik
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"seats were nearly insufferable"

(United States)

Verified Review | Flew San Francisco to Berlin via Reykjavik. Like many unwitting customers I found WOW air because of their seemingly low prices, that is until one adds up paying additionally for, seat location, extra legroom, bags, and any consumables. Never have I taken a flight where I had to pay for my seat after considering the posted ticket price. Never have I taken a flight where I had to pay for water! The seats were nearly insufferable as they hardly reclined, there was very little cushion and no entertainment of any kind. In addition to all of this it was unclear in my receipt that I received from wow whether or not I was charged for baggage as it read that I had paid nothing for checked and carry on bags. By the time I was leaving for the airport and reviewing my ticket I had a minor panic as I didn't want to pay the exaggerated fees at the airport for checked bags should I need to buy them there. Turns out I had paid with the price of my original ticket. When I asked to be refunded for the additional bag fee they made no concession whatsoever. Wow doesn't save you any money in the long run but it does make you resent sneaky business practices.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Berlin via Reykjavik
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"the hostesses left much to be desired"

(United States)

Verified Review | The plane was stuck in Newark for one hour on Jun 11 (due to security surrounding President Trump's family flying out from New Jersey). Some passengers and I were due to change flights at Keflavik with only one hour in between. We thought we had no hope of catching the transit flight to London. The pilot made it, we arrived into Keflavik one hour earlier than expected. However, the hostesses left much to be desired.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to London Gatwick via KEF
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"horrible experience with WOW"

(United States)

Verified Review | Paris to Boston via Keflavik. My sister and I had a horrible experience with WOW air. All of those things a customer dreads about flying not only occurred, but surpassed any other experience we've had. It started with the hidden fees. When we checked in, we were expecting we would have to pay to check our bags. This had been communicated in an email, however an additional 65 euros for a backpack is unacceptable. The size or weight of the bag is also not considered, so you pay the same for a backpack that weights 8kg as luggage that potentially weighs much more. So I told my sister since we were early, maybe we could do some rearranging and that way we could only check one bag and carry on another. To this, the representative informed us that even a carry on bag would be 57 euros. To WOW air, are you expecting your customers to enjoy Iceland or wherever without clothes? We were exhausted at the end of our trip, but excited to return home and this was the obstacle that we had to face: an extra 130 euros to take our belonging home in our medium sized backpacks. After our experience checking in, I knew not to expect anything from this horrible airline. And I was right, in a three hour flight with 8+ staff members we didn't even receive a cup of water. When we landed we were really hungry. What is a big deal to me is that when we were in the terminal in Iceland we got ripped off on food and drinks like never before. I bought a tuna sandwich and coffee and paid $18. I will never fly with WOW again. What a sad, disappointing, contradiction this airline is.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Boston via Keflavik
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"seats become torture devices"

(United States)

Verified Review | Miami to Paris via Keflavik. Flights were on time and flight attendants were helpful, courteous, and very nice. However, the seats, which would be fine for a short or medium length flight (up to 3-1/2 hours), become torture devices during long flights (8 hours). It is also unacceptable that passengers must pay for everything, including for a cup of water. I've flown economy overseas on several airlines, none offer true comfort, but none are as uncomfortable and harmful as WOW Air's seats. From now on, I'll be happy to pay a couple of hundred dollars more for a long flight on an airline that actually cares for the well-being of its passengers. And, hear me, I'm not asking for comfort, I'm asking for conditions that do not cause bodily harm to passengers.
AircraftA321 / A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Paris via Keflavik
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no