✅ Verified Review
| Simple non-stop flight from Los Angeles to Keflavik - never took off. Flight delayed, from what I understand from my travel agent, not the airline, 23 hours. Arrived at LAX at 6.30 for a flight that was to leave at 12.40pm. Looked at the flight board with delays, etc. The flight, WOW 174 on scheduled for 12.40pm June 21 was delayed until 8.40pm. No emails or text or calls made by the airline to me or my agent. Called my agent to let her know as I was going to arrive too late for a $500 tour scheduled for 4 hours after arrival. This is when she got on the phone to find out what was going on as no one from WOW air was at Bradley Terminal to assist passengers at that time. My agent was on hold for one full hour with a lost connection at 60 minutes. Reconnected with WOW and on hold for yet another hour. Once she was connected, she found out not only was the flight delayed, but it was delayed until 11.10 or thereabouts with an explanation that the WOW takeoff runway somewhere in Great Britain was under an emergency that they had no control over. I got this information as I was standing on line to "check in" with other passengers who were unaware of the delay. People only found out about the delays as they approached to check in counter. Staff looked stressed but some were smiling and being very pleasant. However, no one from WOW made any announcement about the delay or offered any assistance to help passengers connect with other airlines so they could be on their way. Apparently, WOW has no relationship with other carriers to reduce the problem. I was given a refund promise through my agent who said WOW Customer service told me to ask for the refund at the check-in counter. That was denied. My agent spoke to the Business Agent by phone to let him know what WOW management had told her and he said he couldn't do that, but my agent persisted and they did the transaction right there and it should be processed in another few days. So I didn't get my vacation as planned. When I got home, there was delayed emails and the flight was delayed until 1.30 the following day.