WOW air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 409 reviews
3/10
3 star Skytrax Rating
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2/10

"worst airline ever dealt with"

(United States)

Verified Review | Worst airline ever dealt with and I do a lot of traveling. I used them from San Francisco to Iceland, than to Paris (supposed to be Ireland) and back. My wife and I were on our honeymoon and the day before our departure to Ireland (from Iceland) they said the flight was delayed by way of email. However, this was a mistake and the email was incorrect. As a result we missed our flight and they said they could fly us somewhere else because that flight was not leaving for another two days. They refused to put us up in a local hotel until our next flight and left us fending for ourselves. They were delayed on every flight. They lost our luggage at one point and four others who were there to do a seven day hike. I could on further with their mishaps but won't. The saving grace was the airport associates were helpful in this matter. However, they were limited as to what they could help us with. WOW does not have there own help desk at the airport even though they are an Iceland airline. Spend a little extra money and take another airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCDG to KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"WOW air is just not worth it"

(United States)

Verified Review | Traveled with WOW air from Los Angeles to Copenhagen via Reykjavik. This was my first time with the airline and I can surely say that it will also be my last. When I booked the tickets the price was about 20% below comparable pricing from the other major airlines, and even though I had never heard of WOW before I went ahead and booked the ticket. I didn't realize that WOW is a total budget airline in the spirit of Ryanair and other bare bones carriers but was soon to find it. When I checked in online I was surprised to find that I couldn't select a seat (you will have to pay a premium to do this during the ticket purchasing process) and I was assigned a seat on the very last row with barely any recline. I checked in online and printed out a boarding pass. When boarding the plane at LAX my boarding pass was refused and I was reassigned another seat after everybody else had boarded and after the ground staff had been on call with the WOW call center for more than 30 min. The flight ended up being about 2 hours delayed because they were waiting for "paperwork to be completed" so I barely made my connecting flight in Reykjavik while having to run through the gates. There is absolutely no service inside the plane, no entertainment system of any kind and no food or drink service unless you pay for it. You have but 2 buttons at your seat - one for reclining your seat and another for turning the reading light on and off. I finally arrived in Copenhagen and immediately decided to pay for seat reservations to avoid problems on my flight back to LAX, but the WOW air reservation system again failed to reserve the seats - even after charging my credit card. After being on hold for 30 minutes I finally reached a customer service agent who was able to get the seats correctly assigned to me. The basic tickets are cheap but you end up paying an additional $200 or so just for seats and luggage (WOW only allows 5kg/11pounds of free carry on) so my advice it to pay a bit more and go with a regular airline - WOW air is just not worth it.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLAX to CPH via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"delay was over 4 hours"

(United States)

Verified Review | Flew Keflavik to Baltimore. I will say nothing more in favor of this airline than the fact that their stewardesses are friendly and the plane got me from point a to point b. My outbound flight was delayed 2.5 hours for no reason anyone could elaborate on, even though the plane and crew were present. On the return flight my delay was over 4 hours with again no obvious reason how they fell so behind in the first place. This discontent seemed to be echoed by everyone on the plane who had nothing going bad bad stories of delays and cancelations. Never again will I fly with WOW air, but opt for the more expensive option such as Delta/KLM/Lufthansa.
AircraftA330-300
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKEF to BWI
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no one made any announcement"

(United States)

Verified Review | Simple non-stop flight from Los Angeles to Keflavik - never took off. Flight delayed, from what I understand from my travel agent, not the airline, 23 hours. Arrived at LAX at 6.30 for a flight that was to leave at 12.40pm. Looked at the flight board with delays, etc. The flight, WOW 174 on scheduled for 12.40pm June 21 was delayed until 8.40pm. No emails or text or calls made by the airline to me or my agent. Called my agent to let her know as I was going to arrive too late for a $500 tour scheduled for 4 hours after arrival. This is when she got on the phone to find out what was going on as no one from WOW air was at Bradley Terminal to assist passengers at that time. My agent was on hold for one full hour with a lost connection at 60 minutes. Reconnected with WOW and on hold for yet another hour. Once she was connected, she found out not only was the flight delayed, but it was delayed until 11.10 or thereabouts with an explanation that the WOW takeoff runway somewhere in Great Britain was under an emergency that they had no control over. I got this information as I was standing on line to "check in" with other passengers who were unaware of the delay. People only found out about the delays as they approached to check in counter. Staff looked stressed but some were smiling and being very pleasant. However, no one from WOW made any announcement about the delay or offered any assistance to help passengers connect with other airlines so they could be on their way. Apparently, WOW has no relationship with other carriers to reduce the problem. I was given a refund promise through my agent who said WOW Customer service told me to ask for the refund at the check-in counter. That was denied. My agent spoke to the Business Agent by phone to let him know what WOW management had told her and he said he couldn't do that, but my agent persisted and they did the transaction right there and it should be processed in another few days. So I didn't get my vacation as planned. When I got home, there was delayed emails and the flight was delayed until 1.30 the following day.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLAX to KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"experience a complete nightmare"

(Netherlands)

Verified Review | This was the worst experience I've ever had with an airline. Flight 24 hours delayed without any prior notice - the 300 passengers found out about the delay at SFO upon arrival. No WOW air personnel on the ground in SFO, no clarity about new boarding passes or compensation. Next days flight hit another 3 hour delay, adding up to 27 hours total. In Reykjavik air traffic control issued a strike, which added 3 hours of in-plane waiting. And upon arrival in Amsterdam it turned out none of the passengers checked bags were there. Overall experience a complete nightmare. Never again!
AircraftA330
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSFO to AMS via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"customer service desks were abandoned"

(United States)

We were flying from BWI to Paris with a connecting flight in Iceland. We were told all connecting flights out of Iceland the following day was cancelled and was not given a reason why or told when the next flight out would be. The flight was delayed 2 hours. We arrived in Iceland, and All the WOW customer service desks were abandoned, and 800 was not answering calls. They had a man with a list of people to take to a hotel 2 hours away and he did not know when the next flight out would be. We were left with no choice but to book a flight with Icelandair that left at 4:15 that day and they only had business class, costing us $1600 for 2 tickets! I filed a claim with WOW, and was told 10-14 weeks to resolve and still no reason for cancellation which I need to submit to my travel insurance.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBWI to CDG via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no free entertainment"

(United States)

Verified Review | Paris to Los Angeles via Reykjavik with WOW air. The flight from Paris was 1,5 hr delayed, so my fiance barely made it on his connecting flight to Los Angeles. However, his checked-in luggage had been removed from the plane by then. On an international flight lasting 10 hours they do not offer food or even water, well, unless you pay for it. No free entertainment, either. My fiance was looking for his lost luggage for 6 days, and when it finally arrived, it was missing items.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCDG to LAX via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst airline I had experienced"

(United States)

Verified Review | The worst airline I had experienced. I was supposed to travel on June 19th from Baltimore, with a connection via Keflavik to Paris. I was supposed to travel to Paris but after a twelve hour delay I finally I was abandoned in London. Also my luggage was lost and so far hasn't been found I was told by airline that there would be an agent to help me to book my trip from London to Paris nobody showed up. I had to take a train to travel to from London to Paris. It wasn't only me there bunch of other passengers with me different destinations in Europe who ended up being abandoned in London.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBWI to CDG via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled, lack of information"

(Spain)

Verified Review | They promised to make me feel a wow experience and they did - the worst experience that I have ever had with an airline! Flight cancelled, lack of information, not enough vouchers to have a real meal in the airport. They do not show the capacity to have an alternative when something fails. They had the whole afternoon to look for other combination flight, but no way. I am still in Iceland hopefully I will fly this afternoon, but who knows. The worst is that I missed a day of my life and all the plans done for San Francisco.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFRA to SFO via KEF
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"one of the worst flight experience"

(United States)

Verified Review | Keflavik to San Francisco with WOW Air. One of the worst flight experience I've had. Disorganized, fraught with cancellations, late departures and arrivals. If you need to be some place on time or a certain day, this is not the airline to take. I chose the airline because of a family emergency as it was a direct flight to Iceland. Never again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKEF to SFO
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no