WOW air

✅ Verified Review | I was scheduled to fly from Miami to Copenhagen via Keflavik on June 24th and return the 5th July to visit my kids in Denmark that I have not seen in over a year. On Friday 23rd in the afternoon I received a text message stating my flight will depart 1 hr earlier and will stop in Maine for refueling. At first that didn't make any sense as I know their hubs are in Miami, NY, Boston or Pittsburgh. Nonetheless I was going to be there at the time indicated. Saturday morning around 6 am I got another text message letting me know that I was pulled off the flight for overbooking. Art this point I didn't know what to do, my trip was well planned and my kids were waiting for me. The problem now the options given to me were to get a full refund or choose another date to fly and a third option was to change my booking to the next available flight. After almost an hour on the phone they told me the next available flight from Miami is 4 days later or I can buy a ticket on my own and travel to another hub to catch a flight to Iceland and then Copenhagen. I didn't want to ruin my kids vacation so I purchased a ticket for over $200 US dollars to catch the next day's flight out of Pittsburgh. Now on my arrival to Copenhagen, I was scheduled to take a domestic flight with Norwegian to another city and I had to call and rebook a flight for another $300. When I contacted customer service regarding compensating me for my expenses i was told I have to get online and file a complaint which I did an that could take at least 8 to 10 weeks. I advise everyone not to fly with this cheap airline as their costumer service is mediocre. They don't really care. While in Denmark I called many times and never get thru their customer service. While I was returning back home on my layover in Iceland, I contacted their representatives at the airport and I was told she couldn't do anything. I was told to call their office in Iceland to see if someone will compensate me for my inconvenience and the money I spent . After an hour on the phone someone told me she couldn't do anything and I have to wait til someone contacts me. "There's a queue and I have to wait for my turn". Til this day nobody from the airline has contacted me about my ordeal neither by email or by telephone and yet every day my inbox is flooded with offers from WOW air.

✅ Verified Review | Miami to Stockholm via Keflavik. Thank you Wow Air for cancelling my flight as I am on my way to the airport and then telling me that the next flight was in 2 days. You then tell me that I will be fully reimbursed for my flight and waited 3 weeks for the reimbursement. I call because I still had not received my money back and then you tell me that I will only be reimbursed $29 out of the $149 because you "booked" me the flight for the 2 days after the original flight and I did not board after I told the gentleman on the phone that I could not wait another 2 days because I was in a wedding and I needed to fly out that day. Needless to say I had to spend $900 to fly with another airline and Wow Air did nothing to help the situation and had terrible customer service. I will never use them for any other flights ever again! And oh never received a penny back from what I spend on my flight!

✅ Verified Review | Montreal to Frankfurt via Keflavik. This airline is a fine example of 'penny wise and pound foolish'. It was a few hundred dollars cheaper with WOW to fly from Montreal to Frankfurt. But in the long run, it was more costly. Our flight arrived about 80 minutes late into Iceland which caused twenty of us to miss the Frankfurt flight by about 15 minutes. WOW chose not to hold the Frankfurt flight for us, and they only have one flight per day. WOW does not have any arrangements with other airlines to transport passengers like us. So you are stuck in Iceland until they can get you on another flight in the coming days. No person at the airport (including uniformed WOW personnel) has the authority to re-ticket you. It has to be done via email or phone. This was shocking, given that this is actually their hub airport! My emails took two days to have a response. By that point I had purchased a one way ticket to Frankfurt on Icelandair, which more than negated my savings with Wow. If you do not purchase 'extra legroom' seats, you will be sorry! That was the tightest legroom I have ever had, and I am not especially tall. Everything, including water, costs extra. My advice: think twice or three times before choosing the Wow experience.

✅ Verified Review | Montreal to Dublin via Keflavik. Never again will I fly WOW Air. 5hrs before scheduled take-off time of 19:50 yesterday I get a text and email saying Montreal to Keflavik Flight 252 is delayed 1hr10 so we left YUL around 21.15. Captain assured us we had tailwind and would make up time and flight attendant assured us if we landed at 5:50 I'd make my 6:20 connection to Dublin. We landed Keflavik at 5.45 but it took 10mins for staff to open the aircraft door and another 15mins for the bus to get us the 100m from aircraft to terminal. Short story - Flight no one letting us through to the Dublin flight (we were 4 for that flight) even though plane still at gate. Next flight to Dublin flight is at 17:55 today - 12 hrs later! And how does WOW compensate - vouchers to eat airport junk food. Keflavik airport has no restaurant, no showers, no lounge, no hotel, no secure lockers for luggage. Does WOW provide a voucher for a bus into town? No. Zero customer service. Oh and don't get me started on the 'well you can ask for a refund of your flight' song, because how do I get another flight out of KEF to DUB within a reasonable amount of time to justify the cost of being gouged by another airline while stranded in KEF? I don't, so it's a totally empty gesture.

✅ Verified Review | Keflavik to Dublin. This is the second time I flew WOW and they completely ruined my vacation and my budget. I got a text that my flight to Dublin from Keflavik was delayed (leaving at 7:00am instead of 6:15 am). I checked in online the night before and the boarding pass said "boarding 6:15." When I got to the airport there was a huge line to place your luggage on the conveyor belt after I printed out the sticker for it. This time there were no humans manning the conveyor belts and luggage. When I got to the belt, it was 6:30 am. The message that it gave me when I scanned my boarding pass was "Gate closed, see agent." Tricky because they don't have an agent! Not only was it a half hour before the plane was about to take off, but there was no one to talk to. Realizing that WOW does not keep anyone except flight attendants on hand (and they were gone too), I called the 800 number. I got a series of rude people at the call center. I could either pay again for a flight to Dublin and incur the fees for another night in Reykjavik, along with a taxi ride or go home. I had to buy another ticket from Reykjavik to SFO since they wouldn't honor the one I would have used to return on July 6th. One of the airport representatives told me they have pulled representatives from Keflavik airport and don't even have anyone to speak with in Reykjavik. I wasted so much money and no one cares. That was the trip I had saved for and it was 48 hours in Iceland - most spent at the airport. Don't fly WOW! It's not worth the savings.

✅ Verified Review | For the price of £393 which I paid, a return to America can't be sniffed at, you just need to temper your expectations of what you get for this. The planes were pretty new, clean and while the seats did get uncomfortable on the hop to America I think you'd struggle to find an economy seat that doesn't get uncomfortable after 6 hours. All 4 flights left time and arrived early. If you are travelling with luggage that needs to go in the hold then it does push the price up, I paid £105 in total for this, but my family all took advantage of the 10kg personal item and took all of their belongings in rucksacks to keep their costs as low as possible. Make sure that you buy your food and drinks in the airport as it is expensive onboard the plane and there isn't great choice, but this is just a budget airline model or certainly is in Europe and Asia where I have flown extensively using budget airlines. Bring your own in flight entertainment, books, kindle, tablet, Ipad etc as these do cost, but again, it's low cost flying and this is how they can offer cheap flights in the first place. Overall I would fly with Wow Air again, they are cheap and get you where you need to me, in my experience, on time.

✅ Verified Review | Pittsburgh to Dublin via Keflavik. I was very apprehensive about this airline after reading reviews, but I was pleasantly surprised. I was concerned my carry-on was slightly oversized, but no one said anything. The staff was friendly and courteous, conversational but professional. I was surprised the room in the seat; I am very tall, and am often uncomfortable on other airlines, but these had more room, plus there were open seats elsewhere, and I was permitted to switch. The cushions did get uncomfortable, but most will after six hours. I experienced no problems. Sure, the extras cost extra, that's what you're paying for. Bring snacks and empty water bottles to fill up after security. Weigh your suitcase and make sure your carry-on is a decent size, and you should be fine. I'm not saying my experience was typical. I'm told this was only the third flight from Pittsburgh to Reykjavik, but I had a perfectly fine experience. I would both fly again and recommend Wow Air.

✅ Verified Review | As I sat in Miami Airport wondering how I was going to get myself to Europe after having my flight (Miami to Amsterdam via Keflavik) cancelled by WOW air it dawned on me. After first being told that the soonest they could have me and my brother on our way was 2 days later and then being confronted with the reality of their lies after speaking with another lady that had already been holed up there for 2 days and was being fed the same line again - "WOW" is simply the only thing that I could think of as I pulled the trigger on $2600 seats on another airline. That's surely why they chose it as their name. You'll be saying that a lot if you choose this as your airline and I don't mean in a good way. Save yourself some money and fly TAP or any other airline.

✅ Verified Review | Baltimore to Lyons via Keflavik. The four of us (two adults and two young children) checked in online early in the morning for an evening flight and obtained our boarding passes. A few hours after checking in online we received a first text/email from WOW indicating that the flight was delayed. We received another such email around 13:17 EST indicating that the flight was further delayed. We received a third text/email from WOW around 16:53 EST (two hours before the flight was to take-off), when we were already at the airport and in the process of trying to check our luggage. We kept trying to obtain information and support from the desk agents, but they simply handed us a small slip of paper with the telephone number to customer service; the desk agents informed us that they were routinely not provided with flight information nor were they empowered to provide support. We called customer service multiple times; for the first hour, the calls would either not go through or the line was so bad upon answering that nothing could be understood. As we were not able to immediately reach anyone by phone, I sent a text response “Can someone please call me?” to which I received the response “Hi, Thank you for the text message. More information and support please go to our website wo”. Finally, after nearly two hours, we were able to speak to someone, who was rather dismissive on the whole, by phone but were then placed on hold for nearly 45 minutes while they consulted someone else. The representative indicated that we would have to be re-booked for 1 July or have our money refunded. Again, no justification for our being bumped was provided and the representative told us it was too late to board the BWI-KEF flight, even though the flight crew had not even reported yet (they passed us while on the phone). We asked for a WOW connecting flight to Paris since we could see that there were open seats; the representative stated we could not be accommodated although he refused to provide any justification. We stressed that we had two young children, no place in the area to stay, and non-refundable obligations in France. He held firm to the 1 July re-booking date; we therefore had no choice but to request a refund. As it was growing late and our children were tired, we re-approached the desk agent regarding a free hotel room that had been mentioned, but she informed us that the hotel room was only available for those who re-booked their flights. Having no options, we booked an expensive (US$10,330) last-minute flight with Air France. We were shocked to find out that both WOW flights actually occurred without issue except for being late. Our suspicion is that WOW was concerned that the late departure from BWI would have prevented our being able to catch the connecting flight and WOW would have had to accommodate us in accordance with EU Flight Compensation Regulations. Icelandic Transportation Authority (where WOW is based) directed us file a claim under EU law. Besides our own young children’s bad experience, we also feel bad for the other families with even younger children that were impacted by this transgression; some of these families obviously lacked the financial resources to secure other flight arrangements as we did and were subject to WOW's whims.

✅ Verified Review | The flight from Los Angeles to Amsterdam via Keflavik with WOW was OK overall. The boarding seemed to be a bit slow, crew was nice at first but seemed to act a bit superior later inflight. The legroom was pretty good for a low cost airline and the plane was rather clean. It arrived on time but it took a while to get to the terminal (using busses). The 2nd leg was pretty crowded, crew was not interested in anything, seat was pretty bad and the legroom was a lot worse than the first flight. At least we got to AMS on time. Overall feeling was good for a low cost airline but not amazing, I will be thinking about it before I use them again considering it is a bit expensive to get a normal size carry on, to get a checked bag and you don't get any water, drinks or food or any kind of IFE. The only really good thing about it was that I got this at an offer and paid a small amount!