WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
3/10
No Skytrax Rating
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1/10

"not be flying WOW ever again"

(Canada)

Verified Review | Stockholm to Reykjavik via Toronto. I ordered a meal from the in-flight menu. It was a margarita pizza and cost CAD $12.37. The flight attendant said it would take 15 mins. One hour later after inquiring about it he replied that he had forgotten. He later returned with a small burnt pizza that was so hardened, the plastic fork broke when I tried cutting into it. He said to try it and if it tasted bad that he would replace it. It was served on the plastic wrapper which had burnt cheese and melted to the pizza, upon a piece of paper towel. It was disgusting looking and tasted mediocre. Did u eat it? Yes, I was starving! The plastic and paper towel garbabge remained with me the remainder fb the flight as no flight attendant ever came by to collect the waste. I will not be flying WOW ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStockholm to Reykjavik via Toronto
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"know what you're getting into"

(United States)

Verified Review | If you're from the states, WOW air is Spirit's Euro cousin. You will extra pay for everything! A bag of chips, a soda, even water. There are no freebies! And yes although you're flying internationally, you'll pay an extra $60 for a checked bag, each way. So, be sure to factor in the additional costs when comparing flights. Planes aren't new, but legroom is pretty decent (they surpass Spirit here). Staff are courteous. Just know what you're getting into!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Amsterdam via Iceland
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never recommend this airline"

(Denmark)

Verified Review | Copenhagen to Chicago via Reykjavik. I got to Chicago 4 days ago without my luggage and the customer service is incapable of telling me where my bag actually is. It's absolutely irresponsible and unprofessional to not be able to even tell me where my bag is at the moment. The customer service I received was severely untrained and could not help me at all. I would never recommend this airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Chicago via Reykjavik
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"were barely kept in the loop"

(United Kingdom)

Verified Review | Miami to Gatwick via Keflavik, Worst experience ever regarding luggage. Our luggage was delayed when we landed on the Friday night. The staff at the airport were slow unhelpful and didn't even give us the information we needed. Wow air did little to help with the situation. We were left without our luggage until the Wednesday. The biggest joke of all was that the luggage arrived on the Monday night and we were 50 miles away from the airport and they were going to get it to us Thursday evening. In the end I had to spend 4 hours on the phone and then had to pick it up from a Fedex on the Wednesday. Throughout the whole experience we were barely kept in the loop about what was happening and had to constantly phone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Gatwick via Keflavik
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew were very helpful"

(United States)

Verified Review | On an impulse, I decided to fly Icelandair to see Reykjavik (KEF), and a few days later, with much trepidation after reading reviews here, WOW air to San Francisco as they are the only nonstop for that leg. At KEF, I asked the clerk if my extra-legroom seat assignment could be moved closer to the front. Not only did she move me 5 rows from the door, but she came around the counter and put a tag on my too big and way overweight carry-on bag that said - You Shall Pass. I also had two other large shopping bags which everyone ignored and went into the overhead easily. There were three passport and BP checks, which didn't really have to do with WOW. Getting to boarding reminded me of the Tokyo subway at rush hour. Then buses across the tarmac, schlepping my stuff up the stairway. Flight crew were very helpful. Extra legroom is always worth the dough on a nine hour flight. The plane was a spotless A333 with no bells and whistles. No chargers, no wi-fi, no screens, but the seats themselves were cushy, a happy trade-off for me. One neighbor volunteered he preferred no screens, he read a 400 page book. Left the gate on time, arrived 20 mins early. If you are willing to give up some frills, take this airline. They deliver.
AircraftA333-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKeflavik to San Francisco
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"my worst airline experience"

(United States)

Verified Review | Amsterdam to San Francisco via Keflavik. Do not book a flight with Wow air. It is not worth the trouble, their staff is abysmal and flights are rarely on time. I am currently sitting in the Iceland airport waiting for a flight that was supposed to leave 6 hours ago. The new scheduled departure is for 430 am. I am looking at families, children, elderly people splayed throughout the floors of the terminal. We were not told any information, and we given a meal voucher after 6 hours of waiting which equated to a single sandwich, no drink included. We were initially delayed, not told anything, put on the bus and left to sit in the tarmac for 30 minutes. A fellow passenger pulled the emergency door switch because they refused to open the doors for a man suffering from overheating. This has been my worst airline experience to date. I would have gladly spent the extra money had I known what WOW air had in store for its customers. Terrible company, terrible business model, terrible staff. Never again. I would give a zero out of ten and no stars if possible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to San Francisco via Keflavik
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they were extremely rude"

(Netherlands)

Verified Review | Amsterdam to New York via Reykjavik. Refunds for tickets are not allowed. I called the customer service and they were extremely rude. On the plane you have to pay for water and food, even on the long-distance flights from Europe to the US. A small bottle of water was around $3.50. It's a so-called budget airline, but my ticket was around $800. There is zero in flight entertainment. The seats are weak, so you can feel everything the person behind you is doing. There was an hour delay on the ground, but the staff didn't bother to let the passengers know. When we got on the plane, we had another hour delay. Most of us missed our connecting flights.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to New York via Reykjavik
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"check-in person poorly trained"

(Canada)

Verified Review | Montreal to Amsterdam via Keflavik. Airport check-in person was poorly trained. I booked 2 seats (for my son and niece) at their premium price to allow for the supposed added leg room, baggage costs inclusions plus a meal. When I asked my son to reconfirm with the check in counter agent about the meal included with the additional BIZ fare, he was told that there was no food on board for him on his flight to Reyjavik. Later that evening my niece checked in and was told her baggage was overweight by 7 Kgs. The agent failed to advise her that her fare included 1 carry on bag + 1 personal bag! Had this been done, she would have thought of grabbing a bag from an airport shop. The situation caused panic and she was pressured into paying $200 dollars for the added weight and a threat of checkin closing. After communicating with the airline the response I received (10 days later) a reply that a home worker is paid to produce and one without any evidence of an actual investigation or contact with the negligent agent. Quite a joke. Yes there were easy means for her to get a bag from any airport shop, that happen to be in the terminal prior to passing through security. The agent was likely the same one that told my son that there were no meals or food for him on the flight, when he asked at his check in after I had told him he had a meal with his ticket. If you employ staff, you need to fully train them before you put them behind a counter.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteMontreal to Amsterdam via Keflavik
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"learn from these mistakes"

(Ireland)

Verified Review | Dublin to Miami via Keflavik. I'm going to preface this review by saying that 40% of the problems I had with Wow Air were not directly their fault. However it's the 60% in which the way they handled the situation is what made me never want to fly with them again. So allow me to give a little backstory. I was flying from Dublin airport to Reykjavik so that I could get to Miami by that evening. Immediately when I got on the flight we all got texts saying that the flight to Miami was delayed and could be delayed for up to a day (8 am the following morning) due to technical reasons. A little disappointing but what can you do? It happens. We landed on time in Iceland. Now here is where the review turns sour. So I didn't have any checked in luggage or anything just carry on but other passengers did. Not only did a lot of baggage not get through but they were forced to sit there and wait for over 2 hours until Wow Air sorted it out for them. I spent at least 45 minutes with them until I went to go find a Wow Air rep to handle it. They were nowhere to be found. We were told to go to a meeting point to see what would happen next? They said they'd provide us with a hotel and complimentary meal as compensation. So i went to the meeting point and there was no one there. Eventually people showed up. We waited up to 2 and a half hours for reps to come along and start handing out information about the hotels we were booked in. Eventually I was given a hotel and comp for a meal and I went onto the bus. The bus did not leave for 3 hours. 3 hours of waiting and all the while Wow Air did nothing to tell us what was going on. This company leaves you completely in the dark and does nothing to help you when your in a dire situation like this. They should really learn from these mistakes as judging by the other reviews? This isn't the only time that they have done this or something similar. Both flights back home on the other hand we're fine.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Miami via Keflavik
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight had mechanical problems"

(United States)

Verified Review | Baltimore to Amsterdam via Keflavik. In 2015 we used WOW from Baltimore to Paris and return. Everything was fine and we again booked them, this time June 2017 for Baltimore to Amsterdam and return on July. It is my opinion that as they have grown in passenger numbers they have done nothing to increase their workforce to compensate for the increased work load. The result of our trip in both directions is a definite “we will never return to WOW.” Baltimore to Keflavik. Delayed about one hour. The WOW employee on the bus to the terminal directed us to an incorrect Keflavik gate, resulting in a missed connection to Amsterdam. Luckily, WOW rebooked us on a flight later that day. Since we now had an 8-hour wait, I requested they pay our lunch. Refused. Prior to boarding the new flight, I asked the Keflavik WOW Customer Desk where my luggage would be. The answer was that it was on the new flight because, “it must travel with the passenger”. Keflavik to Amsterdam. Upon arrival in Amsterdam, we waited until every bag on our flight had been processed at baggage claim. I was then redirected to the freight handler for WOW who had our bags, having received them on the morning flight we had missed that day. They did not travel with us on our evening flight. Flight 3 – Amsterdam to Keflavik – The WOW ticket area in Amsterdam is poorly marked and you cannot see it until directly in front. Consequently, we walked the terminal near gate M for more than 15 minutes before finding the WOW line. It extended deeply into the terminal because WOW had only 4 of 7 desks open to receive people. The wait time to the check-in was about 45 minutes. This flight had mechanical problems and managed to depart about 3 hours late. Flight 4 – Keflavik to Baltimore (July 19). Arrival in Keflavik was at 3:15 PM to catch a 3:30 PM connection. The helpful WOW attendant at the end of the gateway said, “Read the sign”. She gave no guidance on how to reach that gate, or the requirement to go through passport control. Our BWI connection was at gate D22b. There were no WOW personnel to help at all. We made it to gate D22 to find no attendant. About 150 feet away from D22 is a very small sign “D22b” at the stairs. The WOW attendant at this gate said, “No worry your flight is delayed 30 minutes. I no longer have your reserved/paid seats but will give you seats 1B and 1C. Go down the steps and get on the bus.” At the bottom of the steps was an open bus full of people with no driver and no WOW personnel. This flight, scheduled for 3:30 PM finally departed at around 5:30 PM because “we are waiting for an attendant who needs to get to Baltimore”. Naturally, our luggage remained in Keflavik. I made several phone calls the next day to attempt to locate it. This resulted in everyone saying “we do not have a manifest but we will call you when WW117 luggage is downloaded tonight (July 20). I received a telephone call at 8:15PM on July 20 “we have your luggage in Baltimore. We can deliver it to you in 4 to 6 days”. Naturally, I went and picked it up at the airport that evening. I will close my comments for those of you who do not know that seat 1C is considered the worst seat on a plane. It is impossible to relax or sleep, as this is the waiting and traffic area for both the bathroom and the stewards.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Amsterdam via Keflavik
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no