WOW air

✅ Verified Review | This was a three hour early morning flight from Keflavik to Brussels with barely any service and no inflight entertainment, but this is what you expect when booking a "low cost" airline such as Wow air. The three positive points of the flight where the seats, which where comfortable and had enough leg room for tall people, the on-time arrival, and the aircraft, which was brand new. However, the ambiance on board seemed more like we were in a bar than in an airplane. It was just impossible to sleep even with ear plugs (departure was at 6.15am). Some young people in front of us were talking loudly and buying several bottles of strong alcohol. Even though they seemed pretty happy and kept speaking very loudly, the air hostesses seemed to find it funny to sell them even more beer or strong alcohol. The air hostesses should have noticed this and asked them if they were still sober to buy any other alcoholic drink. I spent two thirds of this early morning flight breathing alcohol. Moreover, the cabin staff were not very enthusiastic and acted, in general, very robotically.

✅ Verified Review | San Francisco to Paris via Keflavik. It was my worst flight experience ever. First of all, the price you see first, is no where near what you end up paying at the end. It was originally around $50), when I finished the booking it already went close to $900. They don't give water and you have to pay for anything. I had a tea for $4.5 They charge for carry on too so I didn't bring any carry on. The limit on luggage is only 20kg. I also purchased $50 for travel protection which I thought includes cancellation. Later I decided to go back sooner. On the website you can change the flight and first I saw I have to pay $100 for the change. It sounded ok to me after I put my card information I realized they'll charge me another $216 for fare difference. I hit the cancel button and even closed the browser but I already received the confirmation email about that. So I tried to contact them to cancel the change and was on call with them for an hour or so. They said they are happy to change my flight to the original thing but they won't refund me. Then I tried to cancel the flight but they say they'll refund me around $80 only. They said travel protection is for medical emergency only. With the money I'm paying at the end, I could get a much better flight.

✅ Verified Review | We booked our tickets with WOW to go to Paris from Boston from August 29, 2017 through 9/4/2017. The booking is for 3 adults, 2 kids and a lap baby. WOW wrote me an email at 4PM on August 29, 2017 to cancel my flights to Paris because they have overbooked! My children are devastated. I spent my afternoon contacting WOW and spoke with a guy who refused to give me his last name or let me speak a supervisor. The earliest flight they could get us out of Boston was Sept 1, 2017. I cannot do that. It was not acceptable. Now he told me I had to go through a series of steps to get my money back. Unprofessional and unacceptable behavior. I will never fly with WOW air, our vacation is ruined. This is their letter to me. Dear WOW air guest on flight WW126/404 BOS-CDG on 29AUG. We regret to inform you that your flight today has been cancelled. Due to technical reasons, which led to overbooking, we are unable to fulfill our agreement of transporting you to your final destination. We sincerely apologize for this disruption to your travel plans. We kindly ask you to please proceed to the website where you can select options that suit your travel plans. We kindly ask you to finalize options within 5 hours. More information is to be found on the website mentioned above. Please accept our sincere apologies for this disruption to your travel plans.

✅ Verified Review | Toronto to Lyon via Keflavik. First thing I do in the morning is check in online. Later on that day, I arrived at the airport at 4:45 pm and in the line for my baggage. All good until the attendant at the counter said I needed to add my second last name to my passenger information. At this point I had 1 hr 45 mins to my flight and had no idea that had a problem with my last name on my ticket during my purchasing. I called the Customer Service line the attendant told me to call which they can fix my name ticket issue. I talked to one of them and he is like 'sorry but we can not do anything because you already checked in'. I asked to talk to the supervisor and she said 'sorry but we can not add any info to your ticket because any changes should be made 4 hours before the flight'. After talking to customer service for a long time, the only solution was to get a new ticket - this is a nightmare! The girl from the counter was confused and didn't understand why they can't do it because it has happened before. After that, the supervisor contacted WOW customer service to inquire for me and got the same answer I got, which was 'they can't change your info now and sorry but they don't say why not'. I missed my flight, time, money.

✅ Verified Review | My advice, stay away from this airline. You get a seat and absolutely nothing else. No meal or drink, be prepared to pay $5 for a cup of water, no entertainment of any sort, TV or music and no blanket or pillow. On a recent return flight from Iceland to Los Angeles, we were once again met with a $100 fee for carry-on luggage, which did not weigh much, however exceeded the airline’s size parameters. We checked-in upon opening of the counter, in order to reserve a window seat. Upon embarking the plane, that seat had been assigned to another passenger. The passenger refused to leave, stating that she got there first. The airline crew placed us in aisle seats at the very back of the plane. These seats could not recline. The entire flight we heard the sound of the lavatories flushing. The air-conditioning was set to very cold, however after several passenger complaints, the temperature was adjusted. The flight departed at 6.00 p.m. After three hours into the flight, I requested the crew to turn off the cabin lights so that we and everyone else on the plane could get an enjoyable night’s sleep. My request was greeted with denial, I was told that for safety reasons all the lights must be left on the entire flight. To which I responded, so every other plane in the sky is flying in unsafe conditions? We have flown on many carriers, to Europe, Asia and Africa, they all turn off the cabin lights so that the passengers can have a pleasant night’s rest. I concluded that the cabin crew are given strict instructions to sell as much product as possible, food and duty-free goods. Two hours later, the lights were dimmed. This may be a discount airline, but being charged for every frill, in my opinion, adds-up to more than the potential saving. Besides flying an international flight, more than nine hours and not having a crew that wants to please and accommodate is not an experience I would recommend to anyone.

✅ Verified Review | Had to add my positive review, as a counter to the negative reviews of WOW. Our experience flying with them Toronto to Stockholm (Aug 13/17) and return (Aug 23/17) was nothing but positive. I was fully aware of their no-frills approach, their pay-per-bag-per-leg, their pay for on-board food/bev policy, at the time of booking. This factored into my decision to book with them, which was a great deal even with these fees, and I would not hesitate to do so again. All of our flights left within a reasonable time of their scheduled departure, and all of them arrived at their destinations early. Transferring in KEF was hassle-free for us, including the automatic baggage transfers. Staff at all terminals were friendly, and on-board staff were extremely friendly and professional. Aircraft were fairly new (especially the YYZ-KEF flights) and were no less comfortable than any other discount/charter airline we've flown with (and we've flown with many). Sure, if you want to compare WOW to first or business class on a brand airline, you might be disappointed. But if you book fully aware of their policies, then I believe you will find them to be near the top of their class. Again, we wouldn't hesitate to recommend them.

✅ Verified Review | Montreal to Dublin via Keflavik. Paid top dollar for flight and was denied boarding on connecting flight to Dublin due to inbound flight delayed 1hr. Aircraft for connecting flight still on tarmac but gates had just closed. 40 passengers from Montreal flight stranded in Keflavik for 9 hours but 4 of us going on to Dublin were stuck 12 hrs with 4 vouchers for snack food. No lounge, no showers, no voucher for transport to/from Reykjavik. Nothing! Horrible experience. Flight WW854 KEF-DUB should've waited for 4 missing passengers WOW knew were on the incoming WOW flight. They shouldn't have connecting flights with less than 3 hrs transit time because they're hopeless amateurs. Being in transit 5 hours in KEF for return flight wasn't any better. Like being in a cattle yard - in this case most of WOW's overbooked flights asking volunteers to take later flights.

✅ Verified Review | Has anyone else experienced something similar with WOW air? Obvious answer: Yes! I had booked a return trip with this company to go visit my family in Canada. I was supposed to depart 13 August and arrive in Toronto on the same day at 17:30. At the airport I discovered that the flight was delayed, and then cancelled. Strangely - as is the case when flying with other airlines such as Lufthansa, Delta, Air Canada, etc. where one is assisted in person at the airport - none of their airport personnel was able to assist us passengers with rerouting our journeys and we were told to call their customer service numbers. This was unproductive; I spent more than an hour and a half listening to elevator music and their automated message about how busy their super helpful customer service representatives were. But their customer service representatives weren’t helpful at all. As I was unable to contact anyone over the phone, I sent in my information via email and got a new itinerary for 18 August. How this is a “solution” to a flight cancellation on 13 August beats me! There were other, more indirect flights available with WOW air (which I found on my own, so perhaps they should hire me as a customer service representative since I’m doing their job for them) that the customer service told me I had to pay extra for. This is the same CDG-KEF-YYZ route, but with an overnight stopover in Reykjavik - so why I’d be expected to give another cent of my money to a company who hasn’t delivered on the initial service I paid for is baffling. I was also told that I should sort my own accommodations for the extra nights that I’m stranded here in Paris. What “wonderful” customer service. Another example of WOW air’s “wonderful” customer service is when at the airport a customer service representative told a customer who was trying to arrange speedy boarding for her son who has some sort of disability that she was “crazy” (she was understandable irate because whoever she was dealing with was so unhelpful/rude) and “to go away - I don’t want to see you anymore”. This is unacceptable treatment of a customer, especially someone requiring special services. It’s almost ironic that a company that named itself “WOW” because it’s “a universal positive saying” and because they “believe it captures the best that [they] stand for and also what Iceland stands for” (words of Skuli Mogensen, CEO of WOW air) has such terrible customer service. Also, apparently if you turn WOW upside down it reads “MOM” because they like to think of themselves as “being a part of one big happy family”; the planes on their fleet also have names like “Dad, Gma, Gpa, Luv”. What sort of corny nonsense is this? I have never been stranded somewhere for 5 days because an airline can’t deliver. Most airlines have customer service at the airport, assist their customers immediately and see to it that they get to their final destination as soon as possible (i.e. within 24 hrs, without making one pay more to cover for their incompetence). This is not a company, it's a scam.

✅ Verified Review | San Francisco to Copenhagen via Keflavik. I have had nothing but trouble with this company : booking directly with the company, they made 2 separate tickets for my flights Copenhagen - USA, which caused problems. It took me several phone calls + emails to have my name corrected on all tickets, when a mistake was discovered. On top of that I was charged for it. Luggage could not be checked in all the way. Cabin luggage and seating together with you traveling partner costs a lot extra! Be very careful on the size (not normal size) and weight of luggage, they charge extra for all overweight/size. When they broke off the handle of my new suitcase during a flight, I had to go through different agents in different countries before I was guided correctly in making a claim. Then they told me to have a new handle made (they lost the original) in a local shoe repair shop, since they have assessed that the suitcase can be repaired. How is that even possible? I am shocked by the rudeness and treatment by that company.

✅ Verified Review | You should never fly Wow Air between North America and Europe - that's unberable. The seats are uncomfortable. No in-flight entertainment. A glass of water costs five dollars! The staff of Wow Air are in war with the passengers. They charge you up to $100 for bringing a normal carry-on luggage on board (one way) - which means that you pay up to $ 200 for a single carry-on between US/Canada and Europe. Wow often cancel their flights a couple of hours before departure. They offer you a refund but they never offer you an alternative route with another airline so you might buy a last-minute ticket that costs thousands of dollars. There are endless hidden charges. In the end you'll get much worse service than on traditional airlines. And you pay more than for a ticket on KLM, SAS, AA or Delta. You can fly Wow Air on short distances between Europe and Iceland, but you should never buy a ticket on Wow Air between Europe and North America. Avoid this airline.