✅ Verified Review
| I was scheduled to be on WOW Air flight from Montreal to Reykjavik on Feb 26th. I took the train in from Ottawa, and arrived pretty early in Montreal. I received an update at 3pm, indicating that my departure was delayed and the gate had changed. Annoying, but better than what ended up happening. Close to my new departure time (8:20pm) I make my way to the gate desk, because they say that there is an announcement for those with connections to Amsterdam and Frankfurt. Initially thought it was going to be info on my new connection - it was a message telling me that due to poor weather my flight to Amsterdam was a no go. The weather wasn't affecting the Montreal to Reykjavik part, but the Reykjavik to Amsterdam part. Furthermore, apparently there were no hotels available in Reykjavik, so I was not getting on the flight. After close to 1.5 hours on hold, I get a customer service rep. I can either cancel booking or reschedule. Next available flight is 1 March, making a week long vacation that much shorter and probably not worth the amount of air travel. So I cancel. But because I cancel and not reschedule.. they airline isn't obligated to put me in a hotel. They cancel on me, and I'm on the hook? After some discussion, they were able to make an exception for me and I got a hotel room. And I stress exception.. they repeated it a lot. If they cancel on me with little to no notice, why would it be on me?! They also attempted to blame me for not going to the ticket counter upon arrival to the airport. They said starting around 4pm, they were letting guests know that their flights were cancelled. So it's my fault I arrived there early!? Why weren't announcements made? Why wasn't a text sent to me, like the flight delay was? I even messaged on twitter, clearly indicating I was on the Amsterdam flight. I received a response but nothing indicating a complete cancellation. Somewhat annoyed and unable to sleep. I decided to check out the Reykjavik departure website. Guess what? My flight to Amsterdam not only wasn't cancelled, it took off. Also, there is a flight from Reykjavik to Amsterdam in the morning of 28 Feb. Could be full, but why wasn't there effort made for me to make that? I understand flights get cancelled, I'm not the first person it's happened too. But the behaviour of the airline is unfair at best, and sketchy in my opinion. Why was my flight really cancelled? Was it overbooked and one way of dealing with it is just cancelling certain connections? Why wasn't I allowed to go to Reykjavik and explore other options there? Why didn't they inform me of the changes as soon as they were known? Why is there no responsibility for the airline to take care of those they inconvenience so drastically? Why didn't they try to help me get a flight with another organization? Where is the accountability? Yes, they refunded my flight (hopefully, actually hasn't taken affect yet), but I am out several hundred dollars on non-refundable items I purchased.