WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
3/10
No Skytrax Rating
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1/10

"no joy on a flight with them"

(United States)

Trip Verified | I would advise people to avoid this airline. Yes the prices are very cheap but there is a reason. The seats are hard and flimsy like cardboard, leg room is minimal, and they will not even offer you tap water for a 7 hour flight. There is no inflight entertainment, no wifi, and no joy on a flight with them. Long flights have smaller cabin space and they have stiffer weight/size requirements on both carry on and check in luggage. Everything cost extra and you were constantly asked to donate money or purchase things on your flight. Additionally delays are plentiful and unexplained. They were consistently late on departures and arrivals which was a pain for connecting flights. They also delayed my luggage and their customer service was rude and nonexistent. Hands down the worst airline I have ever flown. I regret trying to take the cheap route because the poor traveling experience has put a damper on my vacation. I wish someone warned me before I got on the WOW plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago O'Hare to Tel Aviv via Keflavík
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"rude, impatient and unwilling to help"

(United States)

Trip Verified | Our WOW air flight was cancelled out of Miami 10 minutes after boarding was scheduled to commence. This was on a Monday. We were given 2 choices, be put in a hotel until Friday for the next flight or be refunded our tickets. No-re routing or other choices for those of us who had to be at our destinations the next day. The staff were very rude, impatient and unwilling to help. This observation matches moat of the comments on the airline. I took a chance. Never again. You'll be tempted by the pricing but the headache and inconvenience are not worth the savings.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteMiami to Dublin
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Poor service on board"

(United Arab Emirates)

Trip Verified | I was sitting in row 3 on both flights, Brussels to Reykjavik and Reykjavik to Miami. For the first time I have experienced flight crews that limit the use to passengers of the forward toilet. An absolute never-again moment for me. There was a gaggle of cabin attendants continuously in the front galley of this A330-200. They did their normal thing in the cabin and spent a lot of time eating and drinking and chatting behind closed curtains. Before take-off the lavatory lock was set to closed (normal procedure, lifting the tab and closing the lock) but I noticed that the red light in the cabin remained red for a long time, well into the cruise phase of the flight. I assumed that unlocking the lavatory was somehow forgotten so I got up to ask and go to the toilet. I was told by a cabin attendant that the lavatory was “inoperable”. Which is not a word a cabin attendant will voluntarily use. “Unserviceable” maybe, or “broken”. I got back to my seat and started paying attention to this. With no inflight entertainment I had plenty time to do this. And what happened? From time to time the lavatory occupied light in the cabin went from red to green, then back to red, and so on. The lavatory was being used. At the same time, every passenger who came forward to use the lavatory was told to go to the back. Each and every one. I’m actually really upset by this. The cabin attendant who told me that the lavatory was “inoperable” lied to my face. If for some reason WOW has a policy of limiting the use of the front lavatory for (flight) crew only, then so be it. But then be open about it and do not lie to me. After the flight I had the urge to wait for the captain to appear from his cockpit to congratulate him on having such a strong bladder because during the almost 8 hours that they have been in their seats, not once did I see either one of the flight crew making a trip to the back of the aircraft to make a lavatory visit. There was no need of course. They had their own “inoperable” lavatory. Else: Poor in-flight food / I find the meal choice a very slim one for a 7.5 hour flight. Also weird that on my first flight I was given 2 meals for both flights (“this is how we do things” said the cabin attendant on my first flight). Then on my second flight I was given another meal. Now I had three. Cabin on board not clean/comfortable / The cushion of my big seat was flat and loose. The big seats don’t have enough pitch, and I could not use my laptop when the passenger in front had his seat back in my lap. Poor service on board / My biggest gripe on these flights. While the WOW PA is not bad, certainly better than most I've listened to and funny at times even, the cabin crew really is not interested in the passengers, other than milking money. They spend as much time as is possible behind their closed curtains (front) unless a passenger needs something (which means buying something) and then it’s all smiles and “how can we help?”. Poor in-flight entertainment / So I found out that one either brings their own device or can rent an iPad. Lost opportunity for WOW there, assuming they understand about aircraft connectivity, sales channels and the further benefits this may bring in aircraft operations and customer information tracking.
AircraftA320 & A330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBrussels to Miami via Reykjavik
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"you get what you pay for"

(United States)

Trip Verified | I would advise against flying WOW air. I flew out of BWI and they straight up lied to me saying that my connecting flight was down for maintenance. They lied because the connecting flight left on time but was overbooked and it was their way of getting around the fact that they were supposed to compensate people who were bumped (I literally watched my connecting flight leave from Reykjavik). I have since been in contact with WOW air for 4 months and they continue to lie to me about compensating me. For four months they have said that the will be making this right and yet, nothing. I know that this airline is cheap but you get what you pay for. Something is always wrong with the flight and you will never get to your destination on the day you’re supposed to. Also, expect to pay for literally everything, cup of water, packet of peanuts, any entertainment, WiFi. I used the lavatory when I boarded the flight before takeoff, when I put soap on my hands I realized the water did not work, I immediately notified the flight attendant and she told me to just rub it off on something. I said that I’m not going to rub lathered soap on my clothes so she eventually went and got a bottle of water and gave me the smallest drop, like as if we were rationing for the upcoming siege. Eventually I was able to use some of the toilet paper and get the soap off. What a joke of an airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Paris via Reykavik
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"checked baggage was left in Iceland"

(United States)

Trip Verified | Horrible - First there was a mad dash in Paris because the flight was leaving half hour before expected departure. Second, Iceland was a mess and the gate changed a few times. A fight broke out. We waited in Iceland for what seemed an eternity. Upon landing we are informed that the the checked baggage was left in Iceland for transfer passengers. It took a week to get my things, but I had to go myself. The one attempt to deliver my luggage was at 1am and they provide no fedex tracking just a reference number and a few 72 hour windows. If you work a job, you would need to call off to be 100% available for the mysterious courier. I had medicine in my luggage so had to get emergency refills which were very expensive plus going back to the airport. Not worth the few hundred saved. Fly Norwegian, they haven't let me down yet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Newark via Iceland
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"most inconsiderate lying airline"

(United States)

Trip Verified | I had reserved 2 seats on WOW flying from San Francisco to Amsterdam via Reykjavik. We live 2.5 hours from SFO so we went to San Francisco the night before (Friday) to stay and get on the plane on the next Morning (Saturday). During dinner on Friday I received an email from WOW stating that our flight was canceled due "Operational" issues. I called customer service at WOW and asked if the flight was cancelled, meaning no plane on Saturday or were we Bumped. They stated due to operational issue the flight was cancelled and there was no plane for us on Saturday morning, keep in mind i was already checked in and had electronic boarding passes. The airline sent me a email stating we could re book on another flight or have a full refund for our tickets. Being we had a boat booked in Amsterdam to sleep in on Sunday and Monday which was too late to cancel as well as a connecting flight on Tuesday to Prague with another airline as well as a hotel then fly back to Amsterdam and then a return flight on WOW to SFO I opted for another flight, all along asking if Flight 162 on Saturday was cancelled or were we bumped??? WOW answer was flight 162 is canceled but we will rebook you on flight 162 on Saturday the 24th February. A whole week later. This would not work, so we cancelled and took the refund. We rebooked on SAS, tickets cost us an additional $800.00, in Addition we lost a night on the boat in Amsterdam, had to book another night in San Francisco, meals, parking etc. we were out about $1500 because WOW had no consideration for our plans. On Saturday Morning we slept in. About 1140 a.m. i walked out of my Hotel near the airport and looked up to spot a purple plane taking off. It was WOW 162 en route to Reykjavik! I confirmed this with flight tracker! So WOW lied to us saying flight was cancelled. In numerous emails to WOW they finally confirmed that the flight was not cancelled but that all via passengers were bumped off the flight. Meaning if you were passing thru you were cancelled! WOW had no consideration for our plans. Take a look as many other reviews as you can regarding WOW before you book. You will see most of them are not good. My advice is don't ever Fly WOW. By far the worst most inconsiderate lying airline out there. By the way, I flew WOW in December 2016 so I have been on WOW.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Amsterdam via Reykjavik
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a very unfortunate travel experience"

(United States)

Trip Verified | This was the worst travel experience I have ever had. On our departing flight, our flight was cancelled and WOW could not put us on another flight for 48 hours. Please note that no other airlines work with WOW so it is impossible to be picked up on another fight. Then the flight we were put on two days later was cancelled as well, effectively making us lose three days of our vacation. We were notified of the cancellations only about an hour before the flights each time. Then, on our return flight home, our bags were lost. Overall, this was a very unfortunate travel experience. Take it from me: it is not worth the extra few hundred dollars for service. Do not fly with WOW air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBerlin to Reykjavik
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Boarding was reasonably fast"

(Germany)

Trip Verified | Flew WOW air from Chicago to Frankfurt via Reykjavik. Meal service was not available, so we were allowed to bring our own food. Being the third airplane I ever stepped on, I did not notice any other deal-breaking inconveniences. Boarding was reasonably fast, the seats don't have screens in them but that's what smartphones are for. The lights were turned off to let us see the northern lights for a solid half hour. The interior looks a little sketchy, but it flies and it's cheap. That's all I need.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Frankfurt via Reykjavik
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"like the service they offer and the price"

(United States)

Trip Verified | I traveled on Wow air from Chicago to Reykjavik in Basic Economy on 14th February 2018. They now do have Basic, Plus, Comfy and Biz. I checked in using the machines and it was very easy. The flight overall was very comfortable without any turbulence. The pilot kept us updated about being able to see the northern lights which was quite exciting seeing them from the plane. The flight arrived 20 minutes early at 3.50am. I will fly Wow air again as I like the service they offer and the price.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Reykjavik
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"not a terrible experience"

(United States)

Trip Verified | Found cheap flights to Iceland and booked on WOW air, mainly because they were the only airline offering non-stop flights. Then, I read all the mostly-negatives reviews. I decided that I knew what I was in for (no entertainment, no free meals or drinks, etc.) and decided the reviewers were probably just hard-to-please. I paid for the checked bag and carry-on. Turns out, we didn't need carry-ons, so that was a waste of money. Also paid for "priority boarding". Found out that meant you get to board a bus first that takes you half way across the airport to get on the plane. Not so bad in L.A., but when landing in Iceland at 4.00 am, in cold and blowing snow, one really doesn't want to wait at the top of a flight of stairs while a second bus is brought up to carry passengers to the terminal. And, it's annoying to see empty gates at which the "real airlines" get to park. Obviously, one of the ways WOW saves money is by not paying to use those jetways. The bus trips are a true annoyance. Flights not so bad (paid for a "comfy" seat in front, a must!) as long as you bring a sandwich and water. Flight crews not especially helpful or friendly. Found out that it's much cheaper to buy the food on board (which didn't look bad) rather than buy food in Iceland. $45 for 2 cheeseburgers in the terminal opposed to $11 for a meal on board. All in all, not a terrible experience, and it beat 5-24 hour lay-overs on other airlines.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Reykjavik
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no