WOW air

✅ Trip Verified | Not impressed with WOW air, should be 'Woah Air'. They will allow you to carry on your hand luggage free of charge out of London Gatwick but you have to pay £70 to carry it out of Reykjavik Airport on the flight home! Is Iceland not expensive enough? Not happy.

✅ Trip Verified | Paris to Newark via Keflavik. The worst experience I had with them. Do yourself a favor stay away from them. Save money and time. They made me pay small little bag they didn’t tell me that I can carry on the board. They still made me pay 55€. Not to mention our flight is late one hour. Well I am still here in the airport in Paris, so who knows how much longer I have to wait. Lesson learned never again.

✅ Trip Verified | Keflavik to Alicante. Worst airline ever please avoid, starting with delays, lots of hidden charges so ticket will end up being more expensive than with other airlines. Terrible staff that doesn't care at all about passengers and is rude and unhelpful. Avoid at all costs, there are much better options for that route.

✅ Trip Verified | Amsterdam to Baltimore via Keflavik. It is the worst airline that I had to deal with. They don't care and will, when they get a chance, deny everything. Lost two of my baggage on the way back to US, after a month got one of them shipped back to my house and the other was never shipped. As of today, I'm still waiting on my luggage and calling their "Lost/Delayed Baggage" team almost every other day for the status and get the usual run around and exact that I know by heart now "Please give us 24-48 hours to send this through and we will get back with you" but nothing happensl. I am the only one who keeps calling back. All they know is that my luggage is at the airport but nobody at the airport is answering the claiming dept to ship the item back to my house? I keep calling the airport for hours but no one answers. I keep calling the corporate and spent over $100 of phone minutes waiting on the line for hours since it's long distance but it's useless. Do yourself a favor and do not book with this airline.

✅ Trip Verified | I bought my ticket from Paris to Toronto via Keflavik from Wow air and didn't expect much because the ticket was $250 whereas the second cheapest ticket was $850. I traveled light with just a small (12x10x17 inc) backpack so I didn't have to pay extra. If you need a carry-on luggage, you will need to pay extra around $30 (pay online will be cheaper than pay at the door). All of my flights were on time. I notice that Wow's flights between Iceland and European countries are often overbooked (might be because Wow air is a budget airline) so you might want to check in online (very convenient) to secure a seat well before you get to the airport. Again, the ticket is cheap so you will have to pay extra for many things (food, water, entertainment, booze) but you definitely don't have to pay extra for good attitude from the flight crew, as long as you are respectful to them. I sat next to a smelly passenger (got headache from it) and kindly asked a flight attendant to switch my seat and she promptly found another seat for me. When the flight was going through turbulence, the flight attendant sitting near me constantly tried to calm me down (I was scared and sobbing). These two events prompted me to believe that Wow air is a great budget airline and I will definitely fly with them again. Buy your food before your flight if you don't want to eat/pay for food on the flight. You can buy the water bottle on the flight or fill an empty bottle before boarding to save money. Since Wow air sells their ticket from different countries' website, you can buy the same ticket at a lower price if you have one of those travel credit card that doesn't charge foreign transaction fee. For example, I bought my ticket from the Canadian website which charges the ticket in Canadian dollars, which is cheaper (after currency conversion) than the same ticket bought in USD (from US website).

✅ Trip Verified | Keflavik to Copenhagen. I enjoyed the flight and was able to sleep for about two hours. The automated check in was very easy. The boarding procedure was easy but did require us the wait in walk way for about 5 minutes before entering the plane. The plane was new and the seats had a place for a tablet to be mounted so as to watch movies (see photo). I will fly Wow Air again.

✅ Trip Verified | Los Angeles to Paris via Keflavik. I have never flown a worse airline or received worse customer service. Staff is nothing short of rude, abrasive and utterly unhelpful. I must say that with the cheap tickets you get what you pay for. Not only did they give my husband and I the run around, they denied us entry onto the flight and tried to sell us tickets for 5x the original price. Arbitrary fees, and terrible customer service. This cheap trip ended up being one of my most expensive and least pleasant (complete with tears from the rude treatment I received). Not only was the customer service awful, when I did complain the staff waited an entire month to return my email and when they did they simply said that it wasn’t their fault and that they closed the case. Isn’t the point of customer care? They nearly destroyed my entire wedding anniversary trip.

✅ Trip Verified | Copenhagen to Chicago via Rekyavik. The worst airline I ever tried, the crew is so slow. Both flights were delayed, one was delayed half an hour and the other two hours, I missed my connecting flight from Chicago to Detroit because of that. They did not offer an overnight hotel for those missed their flights and we had to sleep at the airport overnight to catch another connecting flight in the morning. On top of that I paid extra 230 euros to add luggage and they did not deliver it to my final destination so I had to spay extra 60 USD to charge them from Chicago to Detroit. All in all the experience was awful. Do not use it.

✅ Trip Verified | On my way back from San Francisco to Frankfurt via Reykjavik, after an 8 hour flight and a 2 hour wait, as I was boarding my connecting flight they said I had to pay extra because my hand luggage was too big. I argued that it fit fine, after putting it in the metal container, and I had already done 3 flights with no problem, and wasn't willing to pay extra, so they said I couldn't board the plane unless I paid it. They said that because the wheels were sticking out of the box that it was too big. The gate was closing, and they threatened to close it if I didn't pay. We were arguing about it for about 5 minutes, so I paid it, and angry and frustrated I ran to the entrance of the aircraft to board the plane. Down the aisle they stopped me at the aircraft door and wouldn't let me on the plane and said that they didn't like my attitude or language. The police arrived and escorted me back into the check in area and told me to get another flight with another airline. They charged me the baggage fee and then left me stranded in Reykjavik. I missed my next connecting flight, and I had to to buy another one last minute in order to make it home in time for an important event. I have never had an issue with my suitcase in the past with other airlines. I have read countless negative reviews about this airline and would like to warn other passengers to avoid this airline if they wish to avoid hidden fees and bad customer service.

✅ Trip Verified | San Francisco to Keflavik. Didn’t get my luggage, no luggage fee refund! I flew to Iceland for a winter vacation. However, when I landed Reykjavik, my check-in luggage did not arrive with me. To make a long story short, I didn’t have any belongings with me the entire trip. It was not until when I return at SFO airport did I pick up my luggage again. I filed a claim ticket online with WOW air the next day on 12/19. Because I was not aware that I need to retain the receipts for reimbursement, I could only hope to get refund for the additional check-in luggage fee that I paid for (and receipt submitted). It’s been way over 3 months now. During this time, I have emailed them numerous times, checking on the status. But no, they are not going to give me the full refund and have cut off communication with me. I’m done dealing with them. It’s a shame that this airline can be so irresponsible and arrogant.