WOW air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 579 reviews
3/10
No Skytrax Rating
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1/10

"Customer service non-existent"

(United States)

Trip Verified | Paris to Baltimore via Keflavik. It's difficult to write a review because I do not know where to start. Lets begin with the booking. Customer service (if it is deemed it exists) is non-existent. The average phone wait is about 40 minutes. I lost my luggage in Paris, and I had asked that I not be charged for the baggage. At the airport (where the wait was approximately 3 hours, since they had 2 flights to KEF at 6:30 and 6:35) I was assured that I could contact the office in USA to be refunded. When I came to the USA, I was politely told by the Airlines that once they had the money from me, there is no way on earth that I could get it back. i.e. I was being charged for service that I was not provided. Lessons learned is that you pay no money upfront. Well the airlines is cheap, i.e. cheap that they do not even provide a blanket. They will sell you a Cheap blanket with their advertisement for $20. I understand the concept of No-Frills airlines. I am ready to shell money for the extra services that I need like food etc. But $12 for a $1.50 vodka or $3.80 for a tiny black coffee is in my opinion a bit too much. The staff in the plane were helpful. But on the whole, this experience sucked. Needless to say they get 1 out of 10, and that is only because of the staff in the plane. Customer support should be revamped.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Baltimore via Keflavik
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"had delays left and right"

(United States)

Trip Verified | Worst airline I've experienced so far. We had delays left and right. When we arrived to KEF airport they notified us that they overbooked our flight and that we are now getting flown to a different airport in Lyon, France instead of CDG. Upon arriving we were thrown on a bus and had a 6 hour bus ride to CDG. Every connection we had was late and cut our vacation short one whole day. Never again with this airline. Garbage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Paris CDG
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Not Verified | Worst experience ever on any airline. Charged $69 for a suitcase I have used 9 times in 15 years from BWI to Europe. Always carried on with me. Never have a carry on or purse, only my suitcase. My godchild was charged as well. This trip was for her a first time Europe visit because she has stage 4 cancer. Our seats were separate coming and going as were most passengers around us. Return trip I bought a small carry on and thinned my suitcase. This time I was charged $80. Other passengers boarding were even speaking up that this was wrong. No food, tv or perks - the steward was great but he should be with a more customer friendly airline. I would never ever give anyone a tip on flying this wow.Awful
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Frankfurt via Keflavik
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"absolutely dreadful"

(United Kingdom)

Trip Verified | Stansted to Cleveland via Keflavik. Appalling airline. Arrived in Iceland after diverting to Belfast. Flight cancelled, had to stay in Iceland (not a bad thing) for 2 nights. The customer service was absolutely dreadful - I know these guys put up with a lot, but the two ladies we spoke to were rude, bickering between themselves and downright ignorant. The return flight from Cleveland was even worse - sat on tarmac for 3.5 hours, so we left the plane of our own accord - good job - the flight left around 4 hours after schedule, arriving in Iceland where it was delayed for a further 12 hours. I understand from texts I received from the airline that they ended up charting a Ryanair aircraft that flew via Dublin to Gatwick! Do not use this airline. Nothing to do with it being a budget airline, I am not convinced they pay their airport fees/slots on time.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStansted to Cleveland via Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disappointed and angry"

(Canada)

Trip Verified | Gatwick to Keflavik. Will never fly this airline again. They had terrible customer service, and were quite rude while checking bags in. In addition, I had to pay 100$ to check my bag, and they only allowed one small carry on bag. This is completely absurd as this was an international flight! Extremely disappointed and angry at the unexpected extra charges.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service if offensive"

(United States)

Trip Verified | Dallas to Frankfurt via Keflavik. Worst customer service ever. Cancelled flight to Dallas and dumped me in Ohio in the middle of the night. Not met by anyone from WOW till 3 a.m. No help in getting home. Finally bought a ticket on my own to Dallas. After two weeks, the bags eventually showed up, and only after I called wrote and email a dozen times. Applying for compensation is a nightmare. The "simple" forms which WOW requires one to file out are not simple. The whole enterprise is a Catch 22. You need a booking number, I am told. There is none. WOW sends an email saying the booking number is on the email. It is not. I cannot tell if these actions are intentionally or negligently plain stupid. WOW's customer service if offensive. The money saved by booking WOW was and is not worth the effort.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Frankfurt via Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible experience with WoW"

(United States)

Trip Verified | Terrible experience with WoW. We flew from Pittsburgh to Amsterdam via Rejkyavik. The first flight was slightly late, making us slightly late to our 2nd gate, however we still got there 30 min ahead of time. We were told that the plane was full and that we couldn't get on the flight (they actually first tried to tell us that our boarding passes were wrong and we were really on a later flight, until we showed them our flight confirmation email). We had to wait 2 hours for a 2nd flight (the flight we were "really supposed to be on") and it didn't end up taking off/landing until 3 hours after our original flight. We submitted claims on Wow Air's website, stating that we were denied boarding even though we arrived at our flight on time. WoW Air's terms and conditions state that boarding closes 15 minutes before the scheduled departure time. It took them 3 months, and then they denied our claim because they said that our "flight was not delayed more than 3 hours, and therefore under the EU policy, it is not claimable". I tried to call them and explain that we weren't submitting a claim for the flight being delayed, but for being refused the seat that we paid for and pushed to another one, even though we followed their terms that they set out for arriving to the gate on time. I was transferred to a supervisor, he called WoW Air's claims department and said there was nothing he could do and there was no one else I could talk to.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePittsburgh to Amsterdam via Keflavik
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

WOW air customer review

(Denmark)

Trip Verified | Toronto to Copenhagen via Keflavik . It was one of the most terrible airlines I have travelled with. There was no services provided by the airlines. They don't even provide water on board (I paid 1000 dollars for flight and I had to pay for water). In flight Entertainment is too much to ask for from this airline. The principle of WOW is to provide the cheapest fare with nothing included. They have 0 flexibility regarding the baggage size and weight. I highly recommend to choose any other airline even if it is a little bit higher fare. Overall I would give 1* out of 5.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Copenhagen via Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"not to bother ordering a meal"

(Australia)

Not Verified | Keflavik to Stansted. I didn't have the awful problems a lot of others seem to have but I warn potential customers not to bother ordering a meal. I did order meals on two flights, and although they had them, and obviously had my name and seat number attached to them, they didn't bother actually serving them to me until I asked several times. The first time I got to eat the meal just before we started descent into Reykjavik. They had done the trolley service and the duty free service, and in the end I had to ask for it as it looked as if they weren't going to serve it, and then the attendant asked if I really wanted to have it heated up, which was obviously an nuisance to her, and would take another 10 minutes. It would have been disgusting to eat mustard chicken cold! On my second flight, it was again obvious they weren't going to give me my pre-paid meal unless I asked for it, and again they delayed heating it up until they'd finished the other services. I understand it's a budget airline, but if you pre-pay for their crap meals, at least they should make an effort to serve them up in good time. By the way, the check-in at Dublin was a nightmare - massively long queue and no online check-in facility or self check-in machines. Reykjavik self check-in was really good though. I got through in a minute flat.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKeflavik to Stansted
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"nickel-and-dime you to death"

(United States)

Not Verified | WOW looks appealing because of the price. Don't be deceived. They'll nickel-and-dime you to death. First of all, we had to pay an extra $110 each way to be allowed to bring our carry-on bags on board. If you want a seat that tilts more than an inch or two, you pay for it. In-flight entertainment? Forget it. One of our planes didn't even have USB power jacks to keep your device charged. And there was no in-flight Internet either. They were perfectly willing to rent you an iPad for $25, however. Everything including water was charged. A lady on the plane asked for water to swallow medication. She had to buy bottled water. The flight attendants were almost superfluous since they did very little other than chat in the back and swipe credit cards. Really disappointed and have no intention of flying WOW again. I thought Icelandair was rough, but they're luxury compared to WOW.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Keflavik
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no