WOW air

✅ Trip Verified | Tel-Aviv to Chicago via Keflavik. You can expect that you'll come to the destination. Expect the flights to be late. At least 30 mins late, but my last plane was 2 hours late. The flights are quite stable in being late, so usually being late for the same time. Eat just before flight and buy a bottle of water just before flight. Usually you can do this in airport just before flight, but if late-evening flight (after 22:00), then it make sense to eat before entering airport. 3. Come to Wow air registration anyway (even if you printed boarding passes in advance), so they would print new boarding passes for you. This can prevent some issues. Do not rely on anything to be on-time. For example, I bought 12:30 Gold Ring tour on plane (being sure that flight arrives at 11:00 and then enough time to be at 12:30 to BSI-terminal for taking this tour), but actually plane arrived at 11:12AM and then bus arrived at 12:34, so I was 4 mins late for the tour (and I've seen the tour bus going away trying wave my hands to driver, but it didn't help). As result, lost the 60USD ticket for tour and didn't see Gold Ring that I wanted during flight connections. Better to take rent-car after the flight (because even if flight 2 hours late, you could still take rent car, but this doesn't apply to buses or even could be worse if next-connection-other-companies-flight). This is not about Wow air, but just about Keflavik airport flight-connections during night. During my way back, I had a night in airport. I didn't reserve any hotel. I had a boarding pass in advance and did some walking in Reykjavik during day-time (latest Flybus from BSI-terminal to airport at 20:00), so first I did some walking around outside airport during the evening and then entered at 23:30 the boarding zone without any problems. Then slept about from 00:15 to 4:30. The border (for zone D) closed during night hours, but still if having boarding pass, then can sleep somewhere in zone C just before border. There are no special places to sleep, but if you can sleep both sitting, then it is Ok. The good news that Wow air not so strict on baggage size. The limit is 42x32x25cm for free of charge baggage item, but during my flight back I used school bag with exactly these sizes (and with much inside it could be even 43x33x30cm), and this still was Ok. Used USB charger during the flight well.

✅ Trip Verified | I was travelling from Baltimore to London via Keflavik on the 18th Aug 2018. I was waiting in the queue for almost 45 min and was noticing what was going on at the check in counters. When we went for check in, first of all staff was not polite at all and she was very difficult with us. She made us put all our hand luggage into the measuring stand despite us telling her that these were checked on our arrival flight from London and are the same ones. Extremely disappointed. We spent almost £5000 on tickets with wow air and this is the treatment we get.

✅ Trip Verified | Los Angeles to Reykjavik. The only reason I considered this airline is because it was the only direct flight and they had "big seats," that we could upgrade to so I thought why not. We paid a lot extra to get the biggest seats, plus bags, meals etc. Well, the night before the flight, we check in and they have put us in standard seats with no extra legroom. They have four types of seats and they put us in the very smallest despite us paying several hundred dollars more per ticket for bigger seats. So, I call the customer service line and they just tell me that I will have to file a claim when I get back! So, my husband calls and they move our seats to what they say are bigger seats. Guess what? They were standard seats on the seat map. So, at that gate they start selling our seats that we already paid for as upgrades! So, my husband goes up and tries to find out why they are selling seats we already paid for and they just offer him some other seats that are supposedly XL but they are in the back of the plane. He says, we don't want seats that don't recline. They say they do recline. So, he agrees and they try to charge him again for an upgrade! Guess what? They are regular standard seats and they don't recline and for extra good measure the plug between the seats doesn't work on either row of seats that they put us in. This was on an overnight flight with my 8-year-old daughter. So, it comes to our return flight - same scenario. They put us in regular standard seats. We called the night before and my husband paid for another upgrade even though we already purchased their highest tier because he doesn't want to argue with them, we just wanted better seats. So, they move our seats, but when we get to the airport, they put us back in the regular standard seats! So, we spent the entire 3 hours at the airport trying to get better seats by talking to 3 different service desks, to no avail. We tell the crew when we get on the plane in case they have any extra decent seats and they offer us one free water. Plugs don't work on this flight either. Every single person we dealt with told us our seats were XL until I showed them the seat map and they will charge you for upgrades in seats that aren't upgrades at all. Everyone just said you'll have to file a claim. Guess what. When I filed a claim when we got back, they declined it and said that we had to contact customer service. Customer Service claimed that they don't deal with refunds. His message told me that I would have to go through an airline rights group. So, they basically tried to steal our money and make it as difficult as possible to get some of our money back. We never got our meals that we paid for or our seats. You are taking a huge risk flying this airline because even if they cancel your flight, you might not get your money back based on their customer service practices of denying legitimate claims. My only solace is that I already convinced two people not to fly this airline. I hope I can continue to convince.

✅ Trip Verified | Tel Aviv to Chicago via Keflavik. Trying to balance the sometimes justified negative reviews. Clearly you must know exactly what you are getting into when you choose Wow. Do not use them if you cannot understand their rules, or if you really need to get somewhere at a certain time, or if you cannot deal with sitting in a full A321 for 6-7 hours, or if you can't deal with irregularities, or if you need a hot meal, IFE, etc. If that is not the case, it is hard to beat a mid-August one way TLV-ORD for $300. TLV-KEF left about 1.5 hours late, not good for those with tight connections. Oddly I noticed no checking at all of hand luggage size or weight either TLV-KEF or KEF-ORD. Full flight, but economy seating not much worse than other economy. Newish plane, very friendly flight staff. Very slow security at KEF. Nice small airport. KEF-ORD departed on time, landed early, taxied forever, and got to gate on time. Immigration in Chicago entirely different story. Global Entry not working, enormous line, skeleton staff. About an hour to get through.

✅ Trip Verified | Saint Louis to Reykjavik. Being the first to book WOW Premium on our travel dates, we did not expect three family members to be bumped down two classes of service – from Premium to Basic – and the other two members to be bumped from Premium to Plus. But, that’s what happened two days before departure. How do I know we booked first? Because the seat schematic in premium class was completely empty when we bought tickets 8 months before departure and selected our seats. Plane change was given as the reason, but the real reason was that WOW reconfigured their seats and classes of service, and didn’t notify anyone – at least not us. So instead of re-assigning seats according to booking dates or giving you the option of selecting new seats based on an early-booking priority, we were evidently randomly selected to downgrade even though we would have re-booked different dates had we been given more than 48-hours’ notice. The same thing happened on the way home. We were again bumped to lower service levels. On the way to Iceland, we at least received a few of the Premium perks, including a “meal” that consisted of a 10-inch baguette with two deli-thin slices of ham. But, this time, we were asked to show our receipts to the flight attendants in order to receive the meal and two drinks – one hot and one cold. Yes, that’s right, one hot and one cold. And we were informed that if we wanted two cold drinks we would have to pay for one, even if we were to forego the hot drink. Our luggage arrived with us on the flight to Iceland. It also made it home, which we were happy to discover after a suspenseful, 40-minute wait at St. Louis’ baggage claim. Others weren’t so lucky. At least a half-dozen passengers mentioned that their luggage had been lost. Some on a non-stop flight; others on a connection through Reykjavik to and from Europe. One individual was on his way home after two weeks in Europe; he still hadn’t received his suitcase. Another person mentioned that her luggage never made it onboard the non-stop flight to Iceland. Then, when it did arrive, WOW refused to deliver the bags. They kept them at the airport until her week-long tour returned for the trip back to the States. Fly WOW if cost-savings are paramount and you’re willing to chance the service for the savings. Seats are really small, unless you upgrade. But, the planes are clean and the flight attendants smile a lot, even as they wish you an enjoyable, seven-hour flight in cramped conditions and charge you for a second 6-ounce can of ginger ale.

✅ Trip Verified | Baltimore to Frankfurt via Keflavik. Worst airline ever! We got stuck in Reykjavik on a base for 24hrs and then they flew us to Berlin instead of Frankfurt and provided a bus to bring us to FRA. We took the train and wanted to get our money reimbursed but they couldn’t even do that, worst airline ever do not book with them, it is cheap but you will regret it soon!

✅ Trip Verified | We flew from Boston to Amsterdam via Keflavik. Our tickets were approximately $1,300 per person round trip (expensive traveling in July). We checked in two bags at $70.00 per bag. When we arrived in the Netherlands on a Sunday one of the bags did not arrive. This bag contained everything for two people in our party. Our bag finally arrived shortly before midnight on Tuesday and we flew home on Saturday. So we were without our belongings for almost half of our visit. While WOW air reimbursed us $133.48 for purchases they refused to reimburse us for the $70.00 we paid to check in the "misplaced" bag. After multiple challenges, they held firm to their no baggage fee refund policy because our luggage was delivered in a reasonable amount of time.

✅ Trip Verified | Berlin to Chicago via Keflavik. A pretty good airline that tries to be stylish and relatable to customers. The biggest problem everyone had with this airline is that they don't provide water on the flight, even if it is 7 hours long. You ask for water, they say you must buy a bottle for 3 euros. Seats were also incredibly cramped and uncomfortable. There are thankfully charging ports onboard so you can use your tablet.

✅ Trip Verified | Absolutely terrible customer service. The worst customer service I have ever experienced. I arrived two hours before my flight (last of the day) and they had already abandoned the check in booth. The neighboring companies attempted to call them to come back for me but there was no answer to their paging. I then called the customer service line. I was treated with disrespect. The customer service can do nothing at all to help you and informed me I was late to my fight and had missed it and my money was just gone. I requested a spot on the next available flight and even offered to pay full price if they could still honor my charges for my bag and my meals. They said the only thing that they were able to do was refund me $40 in taxes. They openly admitted the flight had open seats but they were “greyed out” and couldn’t be filled. I have been sitting in JFK for 9 hours now. WOW air will not do anything. Will never be booking with this company again.

✅ Trip Verified | Cincinnati to Edinburgh via Keflavik.Our baggage was missing when we arrived to Keflavik. We had plans to take a short walk to the bus stop, this was impossible due to the cold weather and our lack of appropriate clothes. We were not asked where our address will be and a multitude of appropriate questions that could have possibly helped with the recovery of our luggage. We were told to check in with the luggage office before our 6:50am flight.The office does not open until 8:30am, we left our hotel early and did not have time for breakfast. ( Our flight was moved to an earlier time.. We were not informed about this at all, on any type of communication platform. This caused us to be denied check in. The lady at check-in was abrupt and unwilling to check my pregnant wife in while I was at the (CLOSED) luggage office. As I returned from the luggage office to the check-in desk we were told check in for our flight was closed so I asked to speak with a supervisor who then rectified the situation by checking us in. Me and my wife (34 weeks pregnant) were given the option to hurry up to terminal D (7 min jog). No care, help or advice was offered. It was clearly explained that we were not informed of the flight time change and that my wife is pregnant. We actually asked ourselves to get in-front of people at the security check and when we arrived at gate. We were a total of 13 days without luggage. This is our first child and we were getting married on July 15th. Our wedding clothes and child birthing equipment were in the suitcases. WOW air have stated that we should have packed all essential clothing in our carry-on. We were told to go to Edinburgh airport to collect our bags, at our expense. One bag was still missing when we went to the airport and upon arrival the second bag was damaged. Customer service was really bad throughout the whole process. Calls to wow air were not helpful, some were put on hold, in the worst case we were on hold for 25 minutes and the deliberately disconnected when I asked to speak with a supervisor. Emails did not answer very simple questions. On our flight was a couple from Cincinnati who were traveling to Scotland for their honeymoon, this was the second time WOW air tried to get them to Keflavik. As we were not informed of the flight change and the couple were not on the Edinburgh flight on the 21st of June, it stands to reason they missed their flight due to a lack of care from WOW.