✅ Verified Review
| What a disorganised, disjointed airline this is. On the way out, I dutifully checked in online only to find a lengthy check in queue at Gatwick. I was informed that Wow air did not offer a bag drop facility at Gatwick and so I would need to line up to check in again. Why offer the facility online if it doesn't work? My return flight must have been the same as the passengers below. No mention of delays when leaving the plane at Reykjavik, no mention of a London flight at all on the boards and nobody at the service desk. We had to resort to getting a disembarking air steward to call somebody down to the service desk. The lady who turned up did not actually work for Wow and bluntly told us of the delay, as well as stating that no vouchers for refreshments would be given as delay was sub 3 hours. So basically, if your delay in less than 3 hours then tough, you get nothing, nada, zilch. The fact that I'd booked a flight with 1.5 hour stopover and actually ended up waiting 4.5 hours meant nothing, despite the fact I wouldn't have booked a flight with such a lengthy stop. By the time we actually took off, delays had reached over 3 hours, yet they still saw fit to charge for inflight refreshments, despite having given their customers nothing in the airport. The airline is no frills, so the lack of food, drink and entertainment was no shock to me and I planned accordingly. The lack of service, information and delays were however news to me. I've flown a range of carriers and have never experienced such poor service.