✅ Verified Review
| Newark to Reykjavik. I wouldn't recommend WOW Air after our experience. This is not my primary reason, but the rates are initially low, but they charge for everything. Even carry on sizes are smaller than what is typically accepted as standard, so if you don't do your home work on what's they're acceptable size is you could end up spending an extra $70 to check it. Pack all of your own snacks, and buy all your beverages at the gate, because you will get nothing complimentary during the flight. We missed out flight coming home, and they were less than helpful to get us get home again. When we realized what had happen, they didn't have a ticketing station there or any personnel to help us figure out how we were going to get home. They wouldn't even let us use a phone to call WOW Air customer service, expecially seeing we were visitors from another country, and our phones didn't work there. Not only did that, but they make us both buy new one way tickets home home, and charged us over what we initially paid for the round trip ticket. I've flown quite a lot in my life, and accidentally missed a flight or two, and no airline has ever made me or anyone I know do this. I even asked if we could be charged a convenience fee or something, but we were forced to buy an all new ticket. They're business model is aim low on pricing then squeeze everything else to make up for it, customer service doesn't seem to be of value to this company.