✅ Verified Review
| San Francisco to Keflavik with WOW air, The experience was an absolute nightmare. Our flight was delayed by 27 hours. At first the customer support line didn't even ring - it just hung up on you. Later in the day, after alternate flights had left already, the customer service line allowed you to wait for an hour to talk to someone, who of course could do nothing to help you. Since they only have one aircraft to serve the route, our delayed flight the next day was outsourced to some sort of charter operation, so we were eventually loaded onto an unmarked A340 that had been in storage. This plane was completely gutted for storage (i.e. no paper towels) and was only loaded with one water bottle and a prepackaged food item (sandwich or pasta salad container) per person before the 7 hour flight. Needless to say the outdated entertainment system didn't work, but also the reading lights and even the attendant call buttons were inoperative. Upon arriving in Reykjavik, of course there was no gate for us so we were bussed to the terminal. No big deal - however then the entire plane load of people waited over 2 hours before the bags showed up. There was not a single person from Wow air at Reykjavik who had any idea what was going on - or cared for that matter. Their answer to any customer complaint is "we're a discount airline, so we can't help you". We did fly on an actual Wow plane on the return trip (delayed of course), and it was barebones, but comfortable. My wife and I were traveling to Iceland to celebrate my 50th birthday, and this is my lifetime worst interaction with a company where I paid money in exchange for a product or service. Their treatment of customers crosses the line from merely inconveniencing you, to the point where you really feel victimized.