✅ Verified Review
| I was scheduled to fly WOW Air out of Paris CDG airport to Keflavik Airport. From there I was scheduled to fly to my final destination of Boston Logan Airport. I arrived at Charles de Gaulle Airport at 10:30am and was notified upon check-in that my second flight from Keflavik (WW125) to Logan was overbooked and that WOW Air would try to get me booked on another flight. Myself and 14 other passengers were displaced from our flight and told to wait near the check-in desk for further information. We waited until noon when we were told there would be an update, but we were given no more information at that time. In fact, we ended up spending 11 total hours waiting to learn what would become of us, with very limited response from WOW customer service. We attempted to call, Skype, Tweet, and Facebook message customer service because we were getting no answers from the employees at the airport. Unfortunately, the majority of our efforts were completely ignored and we were essentially left in the dark for the entire 11 hours of waiting at CDG. We were finally notified at 9:30pm that new flights and a hotel had been arranged for us. The catch with the new flight plan? It was almost twice the length of the original flight and we had to be back at the airport at 6am the next day. By the time I got to the hotel, checked in, and got ready for bed, I only had a few hours available for sleep before I had to wake up to get ready for my early new flight. Thanks to this egregious overbooking, a simple trip back home turned into a 44-hour ordeal that left me utterly exhausted. I have traveled by air countless times and have never had an experience even remotely close to this. On top of all of that, the WOW claims process is an utter nightmare to deal with. I am owed a decent sum thanks to EU regulations regarding overbooked/cancelled flights, but it's been 5 months since I filed my claim and I still haven't seen a cent. I write in often, but they always tell me my claim will be paid out in the next few days. This seems to be their operating system with customer service - just ignore you and put you off until you finally relent. This is by far the worst company I've ever had to deal with.