✅ Verified Review
| Baltimore to Amsterdam via Keflavik. In 2015 we used WOW from Baltimore to Paris and return. Everything was fine and we again booked them, this time June 2017 for Baltimore to Amsterdam and return on July. It is my opinion that as they have grown in passenger numbers they have done nothing to increase their workforce to compensate for the increased work load. The result of our trip in both directions is a definite “we will never return to WOW.” Baltimore to Keflavik. Delayed about one hour. The WOW employee on the bus to the terminal directed us to an incorrect Keflavik gate, resulting in a missed connection to Amsterdam. Luckily, WOW rebooked us on a flight later that day. Since we now had an 8-hour wait, I requested they pay our lunch. Refused. Prior to boarding the new flight, I asked the Keflavik WOW Customer Desk where my luggage would be. The answer was that it was on the new flight because, “it must travel with the passenger”. Keflavik to Amsterdam. Upon arrival in Amsterdam, we waited until every bag on our flight had been processed at baggage claim. I was then redirected to the freight handler for WOW who had our bags, having received them on the morning flight we had missed that day. They did not travel with us on our evening flight. Flight 3 – Amsterdam to Keflavik – The WOW ticket area in Amsterdam is poorly marked and you cannot see it until directly in front. Consequently, we walked the terminal near gate M for more than 15 minutes before finding the WOW line. It extended deeply into the terminal because WOW had only 4 of 7 desks open to receive people. The wait time to the check-in was about 45 minutes. This flight had mechanical problems and managed to depart about 3 hours late. Flight 4 – Keflavik to Baltimore (July 19). Arrival in Keflavik was at 3:15 PM to catch a 3:30 PM connection. The helpful WOW attendant at the end of the gateway said, “Read the sign”. She gave no guidance on how to reach that gate, or the requirement to go through passport control. Our BWI connection was at gate D22b. There were no WOW personnel to help at all. We made it to gate D22 to find no attendant. About 150 feet away from D22 is a very small sign “D22b” at the stairs. The WOW attendant at this gate said, “No worry your flight is delayed 30 minutes. I no longer have your reserved/paid seats but will give you seats 1B and 1C. Go down the steps and get on the bus.” At the bottom of the steps was an open bus full of people with no driver and no WOW personnel. This flight, scheduled for 3:30 PM finally departed at around 5:30 PM because “we are waiting for an attendant who needs to get to Baltimore”. Naturally, our luggage remained in Keflavik. I made several phone calls the next day to attempt to locate it. This resulted in everyone saying “we do not have a manifest but we will call you when WW117 luggage is downloaded tonight (July 20). I received a telephone call at 8:15PM on July 20 “we have your luggage in Baltimore. We can deliver it to you in 4 to 6 days”. Naturally, I went and picked it up at the airport that evening. I will close my comments for those of you who do not know that seat 1C is considered the worst seat on a plane. It is impossible to relax or sleep, as this is the waiting and traffic area for both the bathroom and the stewards.