✅ Trip Verified
| San Francisco to Amsterdam via Reykjavik. We were informed our flight would be delayed by five hours and we would miss our connecting flight but that we would be booked on the next flight out. When we got to Reykjavik, I think half of the travelers about 200 people had missed their connecting flights. We were routed to one line, all of us, and were told one by one that we were told to go to another line where we would be told our new connecting flights. We were told to go pick up our baggage and then go to another line to be told of our connecting flight. This took us until three hours later. They told us we were booked on the 6am flight and to be outside the hotel at 3:30 in the morning. While were were sleeping they sent us another email that we were now booked art 12 o’clock flight which was already delayed an hour, but we were to be ready at 9am for pick up. So loss of valuable vacation time and sleep! We could not even go to the town because of their ineptitude at the airport, plus they did not have sufficient staff to service all of the delayed people. While in one of the lines next to us was another line of people from a different wow flight waiting to find out their destiny. With the significant amount of delayed flights they have, wow should have this down to a science, but instead they are bumbling buffoons. They gave us a voucher for dinner, only one restaurant, and when we went to order they told us all we could order was the pizza and soda. I cannot recommend this airline, please heed my advise, until you see better reviews. Traveler be warned, travel with wow at your own risk, inconvenience, and displeasure.