✅ Trip Verified
| I was flying with my husband and 2 babies (age 1 and 2) back from Tel Aviv to Baltimore Washington via Keflavik. Our first flight was first delayed by 55 minutes. Then, we boarded and waited for another 2 hours before taking off (we were told that the original route was not approved and a new route was being submitted for approval). 6 hours into the flight, we were casually told that we were stopping in Edinburgh, Scotland to refuel. The stop ended up taking 2 hours, and then we had a 2 hour flight to Iceland. By the time we arrived, we had been on aircraft #1 for 12 HOURS. (My kids were not delighted). We obviously missed our connecting flight, so we were put up at a hotel overnight, and told we'd be on the next flight to BWI the next day. We get to the airport the next day, only to be told we'd be flying first to Chicago, then to BWI. This is after travelling with kids for 36 hours. Our kids were falling apart, and we were too. We asked to be put onto an IcelandAir flight directly to Washington Dulles Airport. We knew that other WOW Air travelers with our exact itinerary were put on that flight. At this point, the WOW Air employees became extremely rude. Two employees deliberately hid their name tags after we politely asked for their names, one even yelled at my husband "never to do that again!". WOW Air employees lied to us, telling us that IcelandAir was no longer selling their tickets to WOW, and that the only way home was via a (WOW Air) flight to Chicago, then a (Spirit Air) flight to BWI. As this was all happening, I get a text message from WOW Air, telling me that my flight to Chicago was delayed. We ended up going to the IcelandAir desk and asking if they still had tickets on their flight to Dulles Airport in Washington D.C. that day (in 4 hours time). They said yes, and they were happy to sell them. We asked if they'd sell to WOW Air, and they said yes- but they were selling them at full price at this point (which obviously WOW didn't want to buy). After a lot of begging, pleading, and arguing with WOW Air employees, we told them we were just going to buy our own flight home, and then seek reimbursement and then some. One WOW Air employee agreed that this was the best thing to do. In the end, we spent over $1800 buying tickets on IcelandAir just to get home in the most straightforward, timely way possible. When we boarded that flight, I was physically and emotionally exhausted, nauseated, and had to ask the crew for painkillers. I could not imagine another baggage claim, security check, and flight home after that just to spare WOW Air a few bucks. We ended up arriving in Dulles at 6pm on 04/12. Our original arrival was scheduled for 7 pm on 04/11. If we took the Chicago flight home, we'd have arrived at 12 am on Friday, 04/13. We know because that happened to our friends. If WOW Air had been helpful we would not be so embittered. But they were not at all and that's why we'll never fly WOW Air again.