Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"staff friendly and smiley"

(Hungary)

Trip Verified | Doncaster to Budapest. Check-in opened 2.5 hours before departure, so I could early drop off my bag, and spend more time in duty-free shopping. Boarding started a bit late but the staff was friendly and smiley. I am tall but I find this seat comfortable. Onboard prices could be cheaper, no hot meal, unfortunately. If you book early you can get really cheap tickets.
AircraftA321Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoncaster to Budapest
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I was charged excess baggage"

(Germany)

Trip Verified | Frankfurt Hahn to Lviv. When I bought my tickets online a Wizz Club was offered for a fee. I did not check the box that I wanted that club and it didn't show up on my bill before I hit purchase. Then I was charged for it. Tried to contact Wizz to get my money back. No one would help me. I never intend on flying Wizz again. Was treated horribly by Wizz staff in Lviv. I was charged excess baggage in Lviv for a bag that was fine to fly from Frankfurt with at no extra charge. It's theft and extortion. Flights attendants from Lviv were rude. Ground crew spotted throwing bags around. The food on board is expensive and tastes horrible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt Hahn to Lviv
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I would fly with them again"

(United Kingdom)

Trip Verified | Gatwick to Budapest. Genuinely had a pleasant experience with this airline - flight out was 30 minutes late but was given plenty of warning (5 hours before departure) so just left home a little later. No issues about carry on luggage (my bag was within the accepted allowance 40x30x20 but many others had larger bags than mine and there was no complaints from staff that I noticed) and after the delay we were boarded and took off with no further issues. The cabin crew were very pleasant and attentive. Admittedly the seats were not the most comfortable I have experienced but they certainly were not awful and I was able to comfortably enjoy my flight. Leg room is limited however, if you have larger legs it would be advisable to pick a seat with more leg room. I made sure I checked in online and printed off my boarding pass after reading other reviews and therefore there was no problems with this. It is not a luxury airline but you get what you pay for. Just ensure you check in online and print off your boarding pass. I would fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Budapest
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they charge baggage fees"

(United States)

Trip Verified | Gatwick to Bucharest. Be careful, they charge baggage fees at the airport. Although I had a boarding pass and had checked in online, I was still charged $50 USD by the staff for oversize baggage fee . When I asked why I was told to call customer service. Wizz Air customer service charges to call their call center! Worst flight I have ever had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Bucharest
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with Wizz Air again"

(Israel)

Trip Verified | Iasi to Tel Aviv. This is not a low cost when company looking for excuses to take more money and when the “fines for small stuff like not booking online is higher then the flight ticket. I used Wizz Air as a connection flight from Munich because it was the cheapest. I am very sorry for that and i regret, i paid much more then i was paying for the direct flight. they leave you with no other option then to pay 50 euros more. I fly a lot with low costs, but Wizz Aair demands are sound more like a game of “lets wait until you do a mistake and charge you for unproportional amount” I will never fly with Wizz Air again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIasi to Tel Aviv
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"crazy expensive and stupid"

(Hungary)

Trip Verified | Budapest to Doncaster Sheffield with Wizz Air. I was unable to check in online 3 hours before departure so I had to pay a 35€ fee at the airport. It's crazy expensive and stupid, because I had no baggage to check in, only a small bag. Ridiculous, they make you pay for every little mistake you make. With other airlines I was able to check in online 1.5 hours before departure.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Doncaster Sheffield
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charged for registration fee"

(United Kingdom)

Trip Verified | Kiev to Luton. Wizz Air changed the airport of my flight back from Kyiv, from Julyany to Boryspil, since then I was not able to register online, because site was not accepting my registration, I also was trying to register in app and the same result. When I booked the tickets (before flight to Ukraine) I've booked the seats for myself and all my family (wife and three children), and they've been lost when the flight was changed to Kiev. Apart of that, I've been charged by airport for registration fee, in total 157.79 GBP. I claimed that to Wizz Air but they've rejected my claim. Never use this company, poor service, no response for month, no resolving any issues, no refunds, no compensation at all for any fault from their end, and to be honest the price is not for low cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKyiv to Luton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I don't recommend this company"

(Greece)

Trip Verified | Definitely the worst experience I ever had. I was traveling from Barcelona to Thessaloniki via Budapest. In Barcelona they informed me that I had to pay 25€ extra for my hand-luggage ( despite the fact that a 10kg luggage was included in the original price). As they told me, I was carrying a "trolley-luggage" and I should pay more money for that, because that company doesn't consider all hand-luggage as carry-on bags. Since I booked the tickets through another site this detail wasn't clear enough. I was looking for someone to talk to, in order to find a solution and there was no person or office in the airport to whom I could to talk with. The site which booked my ticket told me to get out of the airport and get back again passing the check, in order to find an office. Unfortunately, that was not possible since I had not enough time. Not only, I paid once in Barcelona, but they also asked me to pay second time to Budapest. As a result I ran out of money and I left my luggage back at the airport. Both, the lack of staff and the policy of this airline made me feel really uncomfortable and upset. So after all I don't recommend this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Thessaloniki via Budapest
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"only allowed a tiny rucksack"

(United Kingdom)

Trip Verified | The worst experience I have had on a budget airline. The seats seam to have amazingly even less legroom than what you would find on the likes of EasyJet. What is worst however is that you have to pay for priority boarding to even get a carry on suitcase (for free apparently). Without priority you are only allowed a tiny rucksack. They failed to tell me this heading out and then made me pay €25 pp coming back home just to get the carry on luggage on board!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Very poor ground service"

(United Kingdom)

Trip Verified | Gatwick to Budapest. Very poor ground service; flight delayed by 1h due to “unaware of special assistance passenger requirements”. Further, ground service personnel did not know how to properly use the tannoy system. The boarding process was very disorganised - the announcement was unclear about who was to board first. My wife and I were split up by many rows despite there being ample room for us to sit together on the flight and checking in at the same time on the same booking - unsavoury business practice offering inconvenience as a default for no good reason other than trying to get passengers to pay extra to select seats. Overall cheap flight - we got what we paid for - basic improvements would go a long way.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Budapest
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes