Wizz Air

✅ Trip Verified | Wizz Air never seems to stop surprising with its tendency of maximising their profit and reducing their service quality at the same time. This time we flew from Luton to Sofia and back. And despite doing everything in the same way as before each time I failed to have all my family sitting together when opting for the automatically allocated seats. And I’m not talking about being split by isle or next row but 5-6 rows apart. So now the only way to have all of us sit together is by paying a premium of 17 Euros per person each way which adds nearly 140€ to our already high fares (half term craze)! I could be listing all minor issues with Wizzair for hours but another major one is the ridiculously low luggage allowance they call “free on-board baggage” which really only allows you to have a small backpack or ladies purse. The only way around it is guess what (?) paying around £50 extra to have a 20kg checked-in bag or purchase priority service which then gives you the same allowance you’d get with every other airline in the world. Finally just to show how bad their service is, when we were being transferred back to Sofia airport and been asked which terminal we’d be flying from, there was no way of getting this information from neither the Wizzair emails, their ticket or even their website. Instead we had to google it and verify from a 3rd party website which is just a joke! Anyway, enough to say that if we had any choice we’d never fly with Wizz.

Not Verified | Just the old school bad company to fly with - not focused at all about guests experience. Could not check in online then forced to pay extra charges for the 2 minutes check in process.

✅ Trip Verified | Luton to Kosice. There was a storm so they delayed a flight from 16:50 to 18:50. I was already in the airport and waiting for delayed flight. Their email arrived at 18:18, saying it that it will be rescheduled to take off 18:00! I checked the flight on the board and it showed as GATE CLOSED. I run to the gate 6 and they said run to gate 28. When I arrived there was only staff packing things up and the plane doors was already shut. Feeling very disappointed about the airline, since I didn't receive call, message and from staff do their best to inform passenger. I believed that plane wont take off an hour earlier than given on the schedule. I missed the flight and got no refund for it. Very dissapointed with attitude as it looks all about money not customer experience. Feeling ripped off.

✅ Trip Verified | Budapest to Luton. Appalling size of carry on allowed. Staff at boarding walk around singling people out to be told to fit bags in the tiny space in front of everyone else. People forced to kneel down in front of monosyllabic empty staff members with no compassion. Utterly degrading. My bag fitted within the checked size but needed readjusting. Unfriendly experience from start to finish. I will never travel with wizz again.

Not Verified | Lisbon to Vienna. All bad. Started by charging extra 27EUR for my small trolley. No Portuguese receipt. Bad seats, little space, bad service. Avoid avoid avoid. Worst flying experience ever.

Not Verified | Warsaw to Edinburgh. I was worried after reading bad reviews. I would like to say they were fantastic, probably the best I have flown with. The staff were friendly, plane was comfortable, took off on time, can't fault them at all.

✅ Trip Verified | Frankfurt-Hahn to Sibiu. Worst airline, website did not work so could not check in. Arrived very early to airport as it said if we arrive 2 hours before flight we will be assisted free of charge. We got there not only to have to pay 70€ (35 per ticket) for them to print a paper worth no more than 10 cents, but were also told that the flight we booked months ago was over booked and we do not have seats due to us not checking in online. Offered no assistance. They are horrible and will never use them again and i advise you to stay away as well. Attached photo of the message we received.

✅ Trip Verified | Cluj-Napoca to Berlin. This is the worst flight I‘ve ever had. The flight attendant just offered some short persons XL chairs, although behind them were very tall persons. The seats are the smallest seats I‘ve ever sat in. I wouldn’t recommend anyone over 185 cm to fly with them. Bad food, bad flight attendants, very small seats and it‘s very cold!

Not Verified | Belgrade to Malta. I wouldn’t recommend Wizz Air to anyone. On the flight to our destination I had to stand for half an hour (which is a third of our flight as it lasted an hour and a half) because the rude cabin crew didn’t want to let me pass from the on board toilet back to my seat. Then, they didn’t inform us that we need to check in for our returning flight (which is possible 3 hours before the flight) so when we arrived at the airport 2 hours before the flight, our tickets were canceled so we had to pay an extra 70 euros for the two of us in order to get back home, which really ruined our overall experience.

✅ Trip Verified | London Luton to Tirana. I would give 0/10 but that is not an option. The size of the hand luggage is ludicrously small for one piece. When booking I bought the extra size. I was then annoyed to see at the check in those who had larger than the allowed size were being let through without having to pay more, some had two or three bags. The staff were mentioning it was too big to some but letting them through anyway, some they were charging. If the policy is to allow bigger bags fair enough but what is really unfair is my bag was only slightly bigger than the allowed size, so why did others not have to pay for bigger and I did? (I took pictures to prove it). I complained about this via the form on the website and the response had nothing to do with the complaint. I replied saying this and they said it was too late now. Their number is really hard to find but I called and was told I would be transferred, I was put on hold for 20 minutes and then they cut me off. I called back, no apology, I was told someone would call me back that day, a week later nothing. I left messages on twitter, they ignored them – although they “liked” a reply to one of my messages which suggested I called them again, so they were aware but not bothered to try and resolve it. I kept on leaving messages on twitter, eventually they told me to call the number I originally, although that was a battle to get it from them. I called and was told no one on that number could help and as for the lack of service he wouldn’t apologise “as it was nothing to do with him”. He didn’t listen to what I was saying but eventually said he would escalate it and I would get an email – which is rubbish by this point. Over a week later nothing. I am now far more angry about the way they deal with their customers, they seem to want to aggravate them, rather than resolve issues. They put down so many hurdles in the hope we will give up – they just want to take the money and not have to worry about us. It’s a real shame as they could have resolved this in one email, but instead they have proven they just don’t care about their customers.