Wizz Air

✅ Trip Verified | Bratislava to Skopje. Departure on time, arrival about 10-20 minutest before scheduled time. Flight was operated by 10y old Airbus A320 (HA-LPX). Interior was clean enough, seats were comfortable, but legroom was horrible. Flight was without any problems, during approach and landing at Skopje airport were severe turbulence, but pilots still made perfectly smooth landing. Boarding was quite slow and gate staff were quite rude, but service during flight was perfect (for low cost company, of course). Ticket was extremely cheap, 250CZK (about 10€) from Bratislava to Skopje.

Not Verified | Vienna to Athens. Lot of delays without providing anything for assisting the passengers. Unfriendly ground crew both in Vienna and Athens. Not helping with informing the customers.

✅ Trip Verified | Bucharest to Catania. WizzAir is claiming to be a low cost but extra and hidden costs make it the same price with reputable airlines (and other companies do care about their customers) They don't care about the customers and in the middle of the coronavirus outbreak in Italy they just don't want to refund or cancel the tickets. They tell me "better to buy Flex next time" Don't worry Wizz Air, I will buy from another company next time. Bad service, bad attitude and will never choose them again.

✅ Trip Verified | Vienna to Cologne. Our flight date was changed. Not the flight time, mind you, no. The date. On the notification email it said we would be able to either accept this change or rebook. We weren't able to rebook via the website, so contacted customer support. The agent was extremely rude and insisted that he couldn't help us because "we had booked the flights through a travel agency", which was simply a lie since we booked it through the Wizz Air website and I also got the confirmation emails from Wizz Air directly. He also couldn't tell me which agency it was supposed to have been. Now we have to either book a new flight without getting our money back for the original one, or book an additional night in the hotel room as well as an additional day for the rental car we need.

✅ Trip Verified | The size of the hand luggage is ludicrously small for one piece. During the booking I bought an extra 10kg cabin bag for €52. For some reason the cabin bag that i bought seemed as a "checked in luggage" on my boarding pass which i noticed during the boarding process when an employee of Wizzair charged me €35 extra because i did not "checked in the bag" or "purchased extra the priority pass". Please note that there was nowhere such an option during my booking. The employee was rude and gave me the "option" pay or lose your flight. More than 12 people had the same issue in the same flight and were charged extra. Unfair treatment since other people that had same luggage as mine did not have the same problem.

✅ Trip Verified | Budapest to Gatwick. Their customer service was quite poor. Though I live in Hungary I come from a Caribbean territory which is part of the commonwealth countries. Note that I was traveling with an infant. After passing immigration at Budapest airport without any issues. The persons at the boarding area for Wizz Air took it upon themselves to question us on whether we needed a visa. When we explained that we didn't and attempted to show both old tickets as well as information on commonwealth territories, they ignored us and rudely spoke over us. Then when they finally acknowledged us they spoke in a very unpleasant tone to tell us to basically be quiet while they get information (information that we already had). They had us just standing there not explaining anything to us with an infant while our flight was boarding. I would never recommend this airline due to their lack of knowledge, poor customer service and product/service quality.

✅ Trip Verified | Wizz Air never seems to stop surprising with its tendency of maximising their profit and reducing their service quality at the same time. This time we flew from Luton to Sofia and back. And despite doing everything in the same way as before each time I failed to have all my family sitting together when opting for the automatically allocated seats. And I’m not talking about being split by isle or next row but 5-6 rows apart. So now the only way to have all of us sit together is by paying a premium of 17 Euros per person each way which adds nearly 140€ to our already high fares (half term craze)! I could be listing all minor issues with Wizzair for hours but another major one is the ridiculously low luggage allowance they call “free on-board baggage” which really only allows you to have a small backpack or ladies purse. The only way around it is guess what (?) paying around £50 extra to have a 20kg checked-in bag or purchase priority service which then gives you the same allowance you’d get with every other airline in the world. Finally just to show how bad their service is, when we were being transferred back to Sofia airport and been asked which terminal we’d be flying from, there was no way of getting this information from neither the Wizzair emails, their ticket or even their website. Instead we had to google it and verify from a 3rd party website which is just a joke! Anyway, enough to say that if we had any choice we’d never fly with Wizz.

Not Verified | Just the old school bad company to fly with - not focused at all about guests experience. Could not check in online then forced to pay extra charges for the 2 minutes check in process.

✅ Trip Verified | Luton to Kosice. There was a storm so they delayed a flight from 16:50 to 18:50. I was already in the airport and waiting for delayed flight. Their email arrived at 18:18, saying it that it will be rescheduled to take off 18:00! I checked the flight on the board and it showed as GATE CLOSED. I run to the gate 6 and they said run to gate 28. When I arrived there was only staff packing things up and the plane doors was already shut. Feeling very disappointed about the airline, since I didn't receive call, message and from staff do their best to inform passenger. I believed that plane wont take off an hour earlier than given on the schedule. I missed the flight and got no refund for it. Very dissapointed with attitude as it looks all about money not customer experience. Feeling ripped off.

✅ Trip Verified | Budapest to Luton. Appalling size of carry on allowed. Staff at boarding walk around singling people out to be told to fit bags in the tiny space in front of everyone else. People forced to kneel down in front of monosyllabic empty staff members with no compassion. Utterly degrading. My bag fitted within the checked size but needed readjusting. Unfriendly experience from start to finish. I will never travel with wizz again.