Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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2/10

"won't even allow flight changes"

(United Kingdom)

Trip Verified | Due to Covid-19, the Hungarian government has banned entry for British Nationals. Wizz Air has decided they will not only refuse refunds, but they won't even allow flight changes for those who are unable to travel. They would be forced to prevent me from flying due to my nationality, and yet tell me that my flight is still flying and I therefore cannot change it. Considering they have applied for and received UK government assistance, this is appalling behaviour. The government needs to attach strings to their bailout money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Budapest
Date FlownApril 2020
Value For Money 12345
no
2/10

"an awful company!"

(United Kingdom)

Not Verified | Wizz Air is an awful company! I booked 2 tickets for 2 people from Luton to Satu Mare, the main reason being my cousin's wedding. Due to Covid-19 the wedding was cancelled so I wanted my money back or at least credit for future travel. First of all, they modified the return flight on 15.03 before knowing the wedding was cancelled. I accepted as they pressed me with emails every day to make a quick decision. After 1 week from conformation, the wedding was called off. I asked them for a refund but no chance. My partner, the second passenger was diagnosed with cancer recently. He is unable to travel in the near future. I could not be bothered to call them again, given the amount they charge for calls. No email address at all for correspondence! I filled a complain and got in touch with my card provider. Now I am waiting 14 days for Wizz Air to answer to my complain, otherwise the card provider will open a case for me. They are obscured people who try everything just to get money out of customers. Unfortunately they have monopoly in many European Eastern countries and especially in smaller towns airports. I wish I have accepted the refund when they modified the return flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Cluj Napoca
Date FlownDecember 2019
Value For Money 12345
no
3/10

"not cancelling the flight"

(United Kingdom)

Trip Verified | I have a ticket for a flight from Bucharest to Luton for 24 April, but in Romania the government suspended all flights from and to UK. Wizz air is not cancelling the flight as they will have to pay the money back to customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Luton
Date FlownMay 2019
Value For Money 12345
no
1/10

"prefers to fly with empty planes"

(Bulgaria)

Not Verified | Sofia to London. My husband and I were supposed to travel to London and visit our daughter for Easter (Outbound airport: Sofia). For obvious reasons, unfortunately, we had to cancel our trip. After trying to reach out to Wizz Air via phone multiple times (PS. not to mention the costs for doing so) without success, we tried to cancel our flights online. According to the information on the airline's website, we could do so against GBP 40 or so cancelation fee per person. The remaining amount - i.e. the difference between what we paid and cancellation fees - was supposed to be loaded as a voucher/credit on my Wizz Air account. Well, nothing like that! Majority of the airlines out there, including low budget ones, waved their cancellation and rebooking fees more than a month ago. It seems that Wizz Air is trying to make "the best" out of the current situation and prefers to fly with empty planes, thus more CO2 emissions, overtaking reasonable actions and providing fair customer service. Hoping that someone from Wizz Air reads this, I just want to say: We will get out of this situation, we will be traveling again, but it will never ever be with you, dirty speculators! You may survive the next few months by scamming people, but sure as hell your future won't be as bright considering your ridiculously unethical business model.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSofia to London
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"6.5 hours without water, food"

(Israel)

Trip Verified | Budapest to Tel Aviv in December 2019. 6.5 hours without water, food. There was 6 hours delay, 4 hours on the plane and the staff didn't give us water or food, not even to go to the toilet. 2 hours from the six hours in a small place with a small toilet, no food, no drinks only security. After take off they brought us water and sandwich. When i asked them to explain why, they said nothing happened it is not my business.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Tel Aviv
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Great overall experience"

(Hungary)

Trip Verified | Eindhoven to Budapest with Wizz Air. Great overall experience. Speedy check in with friendly ground staff. Smooth boarding process. On board, with only 18 passengers, we were free to choose where to sit. Cabin crew extra friendly and eager to please.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEindhoven to Budapest
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"not treated with respect"

(United Kingdom)

Not Verified | Birmingham to Bucharest. It used to be good value for money, but with all taxes attached you better choose another company that will offer you a good service. If you need to call customer services get ready to pay a massive amount for nothing. I tried to change my flight date (for two tickets I paid £130 and to change dates after taxes etc. the amount came up to £377, ridiculous. At the end I had to buy a new ticket that cost me £250). So disappointed about the way customers are treated by this fly company. I will definitely look for a better option in the future. At the end, customers are the one keeping travel industries on top, and if not treated with respect customers have maybe better choices as the market is full of flying option.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Bucharest
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incompetent cowboys"

(United Kingdom)

Not Verified | I will never use this company again, first we get an email stating that we cannot fly. So we don't book in, then we get another email stating we can claim our refund after two weeks. This claim will be covered via another email, other couples we were flying with receive said email and have no issue. Our email doesn't come, we ring, 40 mins on the phone, they put the phone down because they can't sort our request. Another 30 mins on the phone, "we are not doing refunds anymore - you can only have flight credits!" Another statement they made is we could only claim our return flight? 3 Weeks on and I am still chasing a refund. I would rather walk home then fly with these incompetent cowboys.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Krakow
Date FlownMarch 2020
Value For Money 12345
no
1/10

"stealing money from customers"

(United Kingdom)

Not Verified | Luton to Poznan. Wizz Air is stealing money from customers that flights were cancelled! If your flight is cancelled due to COVID 19 you get an email saying you can claim 120% of original fair to your wizz account or 100% refund to your original payment method. I went to the wizz air website logged in and followed the refund instructions. It said that I need to first claim 120% of the original fair to my wizz account and then I can claim the 100% original payment to my card which I found strange! Why can I just claim 100% refund straight away! However, then I noticed that the 120% of the original fare is actually less than it should be by around £10. I am sure they do it on purpose as probably not many people will notice this and they can make money on it! I then had to call a customer service (as this is the only way to contact wizz air) and I was told to send a screenshots of the offered refund to the provided email address and call back next day. Already spent 30 mins on the phone that cost me fortune. I called back next day as advised and I was told that I should have called starlight after sending that email and that they cannot assist me. I then started raging on the phone and eventually the lady said she can process the refund for me. I spend another 30 mins on the phone and again paid fortune for it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Poznan
Date FlownMarch 2020
Value For Money 12345
no
1/10

"don’t care about their customers"

(Netherlands)

Not Verified | We were supposed to fly to Bucharest, tomorrow. We have been trying to change the dates or cancel our flights for days now. They want to charge us almost as much to cancel the flights (€160 ex service fees!), than our tickets initially were. Romania is on lockdown and people who enter are only allowed in if they have family or work. We tried to call them many many times, but every time they put you on hold for 0,90 cents per minute and make you wait close to half an hour every time you call. That’s about €27 per call and that’s just the waiting time. They don’t help you, they just pretend like it’s still safe to go. Because of COVID-19 measurements, I am currently out of a job and I can not keep on spending 27 euros per call, just to hear they can’t help me. All our other friends who we are supposed to go with, but who are travelling with different airlines, got the option to change their travel dates. Wizz Air is terrible, they don’t care about their customers. I will never fly with them again and neither will any of my friends or family.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEindhoven to Bucharest
Date FlownMarch 2020
Value For Money 12345
no