Wizz Air

✅ Trip Verified | I would like to make a formal complaint about the crew on the Wizz Air morning flight from Luton to Cluj from the 11th of June, regarding their lack of action towards enforcing Covid safety rules and regulations. Many of the passengers on the flight were either not wearing masks at all, or wearing them in such a way that it was neither covering their mouth nor their nose. I initially kindly asked some of the infringing passengers to properly wear the mask, to which they first ignored me and then they started making insulting comments towards me in Romanian (I speak the language so I understood what they said). When I raised this issue with members of the crew, they shrugged me off and told me that there is nothing they can do about it and that I should sort this issue. I do not believe that it is the job of passengers to enforce basic covid safety rules, and I also believe that the airline has a duty of care towards all its passengers. The incident made me feel very uncomfortable and unsafe during the entire duration of the flight. Moreover, I noticed that during the entire duration of the flight, no member of the flight crew took any measure or said anything towards other rule infringing passengers, not even when passengers without masks were passing by them on the corridor. I find this to be unacceptable, for a member of the flight crew to pass multiple infringing passengers on the corridor and not do even as much as ask them to follow international guidelines and regulations regarding safety during the Covid Pandemic. I am very disappointed in this and will think twice from now on about flying or recommending WizzAir to others.

✅ Trip Verified | Used Wizzair pre pandemic happily and successfully. I used to like them and used often for flights to many countries. But alas, the airline has changed! Now it feels that they are solving their cash flow problems by allowing new booking only to cancel them later, often “at the last minute” (a few hours before the flight). My flights to Moscow in June 2021 were cancelled twice, second time I was already in a hotel near the airport as the flight was very early morning, so had to come in the ending. So I lost money on transport, COVID test and hotel. My friends flight to St Petersburg was also cancelled, she opted for a refund which is promised in 30 days… Good luck with that. When they cancel the flight, they offer refund or re-book, but refund only for “new” money, not if your used credit accumulated with them during pandemic for the past cancelled flights… so I had to re-book. And since then my booking was cancelled or amended three more times within 2 days. Dates get pushed further and further away from originally booked flights, like a month and a half later. I checked availability on site prior rebooking and noticed that tickets price is 3-4 times higher than mine… so my guess is that my booking is being bumped off as they sell tickets for much higher price! Or may be they don’t intend to fly at all, just collect new payments anyway to save themselves…. In addition some add-on services are NOT refundable as it turned out, specifically “provided by partners”. Once after cancellation and request to add credit to the account I discovered that around £18 “disappeared” without explanation. I’m not sure what “service” was deducted. I only had “priority” added, I wouldn’t have thought it was a partner service. Either way the whole practice is a disgrace resulting in very disappointing.

Not Verified | We use to travel Wizz Air regularly. Price are not to bad depending on period of year. But our last experience is below standards. I have spoken to 3 different costumer services operator trying to get some information. Staff are not trained, they are not able to answer your enquiries. One of them start to read from some T/C book but able to explain it. Shockingly they are rude too. Told me to come to Airport and they will decide there if my son can fly or no. They said they were unable to send confirmation for this conversation, they don't respond email as they policy. Train your team, create easier way to communicate with your costumers. Cr

Not Verified | Wizz Air is the worst airline. We have had our flights changed 4 times prior to our trip. After our trip, they changed our flight again and left us stranded in the airport for another 4 days. Do not use this company.

✅ Trip Verified | I bought the flight ticket for Christmas with protection of Wizz Flex but had to cancel it due to Covid. Wizz Flex allowed me to have a full refund but we started to be in lockdown so I did not even think to fly or even book a flight anywhere. I felt unsafe to fly. Recently I check my Wizz Air account and realized that my funds are expected and they actually expired today so I contacted Wizz Air thinking that due to Covid they will give me my money back and I will have longer time to buy a ticket as we are in UK lockdown but it did not happened so I lost money and I was late a few hours maybe. I think it's extremely unfair. How someone can use money and buy a ticket if flying is actually not safe during Covid?

Not Verified | Few days ago, i had a ticket da Milano a Tirana. I payed 11€ for extra bag 10kg, when I arrived in airport they took from me an extra 30€ for bag. I am very disappointed. Another case, when I postponed my ticket from 90€ which I paid, they gave me just 10€. I did the same thing with Air Albania and the gave me back all the money without any fee.

✅ Trip Verified | Terrible customer service, useless is the best word. They have no clue about their company’s policy, if asked to give a manager or someone else to speak to, they refuse. So they are denying one of our rights. Was refused boarding to me and my kids for an absurd reason, when I confronted them that their policy does not state such thing they were looking for different stupid reasons to deny boarding. Rude boarding staff and unprofessional. When made the complaint to them to refund my fly tickets money, had the same bad experience with their staff. They gave me a link to complain to European Commission and also gave me 2 other websites in Hungarian language to look for details I needed. I felt they were making fun of me with those websites. Obviously I don’t know a word in Hungarian.

✅ Trip Verified | I have had a mixed experience with Wizz Air in the past. In December 2020 my flight was cancelled, and I was trying to receive the money-back. Wizz Air fulfilled their part of the agreement within few weeks. I know that completing online forms and changing wizzair account to a bank account and losing 20% was a bit annoying, time-consuming and confusing. However, in the current situation, I have to say- well done Wizzair. I sent an inquiry email two weeks ago, received the reply 6 days later stating that the money was transferred already some time ago.

Not Verified | Never have I experienced such appalling customer service. I have been waiting to travel to Sofia for months now and they denied me boarding without any justifiable reason. The manager at the check in desk was incredibly rude and disrespectful. I was asking him for advice and trying to speak to him and he just kept ignoring me and said 'I've got a queue to deal with'. I has on the phone to Wizz Air customer service twice and both times they were very useless just trying to close the phone as quickly as possible. Please avoid this airline at all costs! Only reason I decided booking with them is because they are the only airline travelling during Covid but after this experience I will never be flying with them again.

✅ Trip Verified | Probably the only airline that doesn’t provide carry on hand luggage. What the airline considers as “carry on” would be the equivalent of a “wallet”. I have no problem paying, I just don’t like the fact the airline tries to charge as your boarding the plane. If the ticket does not include carry on then make this clear. It was evident 95% of the plane didn’t know, as they were all shocked they were charged whilst waiting by the gate. Avoid Wizz Air like the plague or Covid-19 and the unprofessional Wizz air staff at Gibraltar airport.