Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

"This was my worst flight experience so far"

(Greece)

Trip Verified | This was my worst flight experience so far. I was charged 40 euros for check in at the airport. Online check ins were unavailable every time I tried to online check in. Obviously there were a lot more people around me having the same issue. If you ask me that's unacceptable. 1 hour and 30 minute delay of the flight. The plane in bad condition. Old. Staff were nice. I am not going to consider flying with Wizz again, nor recommend it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"refund options are not easy to use"

(United Kingdom)

Trip Verified | The flight was cancelled. It seems that the airlines are trying to solve their cash flow problems by allowing you to book the flight and then cancelling it. The refund options are not easy to use. At website I was able to refund the price of the ticket only to my Wizz account credits. I had to call the customer service in order to convert that credit into money. I was promised that money will be refunded to my bank account within 10 days. Let's see.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownJune 2021
Value For Money 12345
no
1/10

"lack of action towards enforcing Covid safety"

(United Kingdom)

Trip Verified | I would like to make a formal complaint about the crew on the Wizz Air morning flight from Luton to Cluj from the 11th of June, regarding their lack of action towards enforcing Covid safety rules and regulations. Many of the passengers on the flight were either not wearing masks at all, or wearing them in such a way that it was neither covering their mouth nor their nose. I initially kindly asked some of the infringing passengers to properly wear the mask, to which they first ignored me and then they started making insulting comments towards me in Romanian (I speak the language so I understood what they said). When I raised this issue with members of the crew, they shrugged me off and told me that there is nothing they can do about it and that I should sort this issue. I do not believe that it is the job of passengers to enforce basic covid safety rules, and I also believe that the airline has a duty of care towards all its passengers. The incident made me feel very uncomfortable and unsafe during the entire duration of the flight. Moreover, I noticed that during the entire duration of the flight, no member of the flight crew took any measure or said anything towards other rule infringing passengers, not even when passengers without masks were passing by them on the corridor. I find this to be unacceptable, for a member of the flight crew to pass multiple infringing passengers on the corridor and not do even as much as ask them to follow international guidelines and regulations regarding safety during the Covid Pandemic. I am very disappointed in this and will think twice from now on about flying or recommending WizzAir to others.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Cluj
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the whole practice is a disgrace"

(United Kingdom)

Trip Verified | Used Wizzair pre pandemic happily and successfully. I used to like them and used often for flights to many countries. But alas, the airline has changed! Now it feels that they are solving their cash flow problems by allowing new booking only to cancel them later, often “at the last minute” (a few hours before the flight). My flights to Moscow in June 2021 were cancelled twice, second time I was already in a hotel near the airport as the flight was very early morning, so had to come in the ending. So I lost money on transport, COVID test and hotel. My friends flight to St Petersburg was also cancelled, she opted for a refund which is promised in 30 days… Good luck with that. When they cancel the flight, they offer refund or re-book, but refund only for “new” money, not if your used credit accumulated with them during pandemic for the past cancelled flights… so I had to re-book. And since then my booking was cancelled or amended three more times within 2 days. Dates get pushed further and further away from originally booked flights, like a month and a half later. I checked availability on site prior rebooking and noticed that tickets price is 3-4 times higher than mine… so my guess is that my booking is being bumped off as they sell tickets for much higher price! Or may be they don’t intend to fly at all, just collect new payments anyway to save themselves…. In addition some add-on services are NOT refundable as it turned out, specifically “provided by partners”. Once after cancellation and request to add credit to the account I discovered that around £18 “disappeared” without explanation. I’m not sure what “service” was deducted. I only had “priority” added, I wouldn’t have thought it was a partner service. Either way the whole practice is a disgrace resulting in very disappointing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Moscow
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"experience is below standards"

(United Kingdom)

Not Verified | We use to travel Wizz Air regularly. Price are not to bad depending on period of year. But our last experience is below standards. I have spoken to 3 different costumer services operator trying to get some information. Staff are not trained, they are not able to answer your enquiries. One of them start to read from some T/C book but able to explain it. Shockingly they are rude too. Told me to come to Airport and they will decide there if my son can fly or no. They said they were unable to send confirmation for this conversation, they don't respond email as they policy. Train your team, create easier way to communicate with your costumers. Cr
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBurgas to Stansted
Date FlownDecember 2020
Value For Money 12345
no
1/10

"We have had our flights changed 4 times"

(United States)

Not Verified | Wizz Air is the worst airline. We have had our flights changed 4 times prior to our trip. After our trip, they changed our flight again and left us stranded in the airport for another 4 days. Do not use this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIceland to London
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I think it's extremely unfair"

(United Kingdom)

Trip Verified | I bought the flight ticket for Christmas with protection of Wizz Flex but had to cancel it due to Covid. Wizz Flex allowed me to have a full refund but we started to be in lockdown so I did not even think to fly or even book a flight anywhere. I felt unsafe to fly. Recently I check my Wizz Air account and realized that my funds are expected and they actually expired today so I contacted Wizz Air thinking that due to Covid they will give me my money back and I will have longer time to buy a ticket as we are in UK lockdown but it did not happened so I lost money and I was late a few hours maybe. I think it's extremely unfair. How someone can use money and buy a ticket if flying is actually not safe during Covid?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Olsztyn
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I am very disappointed"

(Italy)

Not Verified | Few days ago, i had a ticket da Milano a Tirana. I payed 11€ for extra bag 10kg, when I arrived in airport they took from me an extra 30€ for bag. I am very disappointed. Another case, when I postponed my ticket from 90€ which I paid, they gave me just 10€. I did the same thing with Air Albania and the gave me back all the money without any fee.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Tirana
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(United Kingdom)

Trip Verified | Terrible customer service, useless is the best word. They have no clue about their company’s policy, if asked to give a manager or someone else to speak to, they refuse. So they are denying one of our rights. Was refused boarding to me and my kids for an absurd reason, when I confronted them that their policy does not state such thing they were looking for different stupid reasons to deny boarding. Rude boarding staff and unprofessional. When made the complaint to them to refund my fly tickets money, had the same bad experience with their staff. They gave me a link to complain to European Commission and also gave me 2 other websites in Hungarian language to look for details I needed. I felt they were making fun of me with those websites. Obviously I don’t know a word in Hungarian.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Craiova
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"fulfilled their part of the agreement"

(United Kingdom)

Trip Verified | I have had a mixed experience with Wizz Air in the past. In December 2020 my flight was cancelled, and I was trying to receive the money-back. Wizz Air fulfilled their part of the agreement within few weeks. I know that completing online forms and changing wizzair account to a bank account and losing 20% was a bit annoying, time-consuming and confusing. However, in the current situation, I have to say- well done Wizzair. I sent an inquiry email two weeks ago, received the reply 6 days later stating that the money was transferred already some time ago.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Poznan
Date FlownDecember 2020
Value For Money 12345
yes